Postclic unlimited subscription: promo at Rs 92,44 for 48h with a mandatory first month at Rs 5.032,79, then Rs 5.032,79 per month without commitment
Cancel LEBARA
in 30 seconds only!
Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lebara service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lebara: Easy Method
What is Lebara
Service overview
Lebara is a mobile-service provider that sells prepaid SIMs, roaming/UK SIM packs and eSIM or data plans aimed at international callers and travellers.
The company offers online purchases, app-based eSIM/data products and standard prepaid subscriptions that run on partner networks when used in India.
How customers use Lebara in India
Customers in India typically use Lebara either by buying a roaming/UK SIM pack to use while visiting, or by activating an eSIM/data pack through the Lebara Travel App.
Support and account management can be via website, phone/chat or the Travel App depending on the product purchased.
How to cancel Lebara
Website (debit/credit card purchases)
- Send a cancellation notice before the cancellation period ends to be eligible for a proportional refund (a setup fee applies).
- Ensure you send the notice on time; refunds are calculated for unused service and a setup fee (example: $3.50) is deducted.
eSIM / Travel App
- If you bought an eSIM or data plan via the Travel App, you have a 14-day right to cancel and get a refund provided the eSIM/data plan has not been activated or used.
- Open the Travel App or the order confirmation email to find the cancellation option and request your refund within the 14-day window.
Phone or chat for standard prepaid plans
- For standard prepaid plans you usually must cancel by calling or using chat support; refunds are typically not available after activation or use.
- Service commonly continues until the end of the already paid period; some reports indicate a two‑month notice process to reach month‑end billing for certain subscriptions.
Online account or written cancellation
- In some jurisdictions you can cancel via your online account, email or letter; subscription usually ends at the end of the paid term.
- If available, use the online account message or a dated written notice to create a record of your cancellation request.
What happens when you cancel
Access and service
After a valid cancellation your service typically continues until the cancellation effective date or the end of the paid period.
For prepaid plans the active service usually remains until credit or the included period expires; roaming allowance works until depleted.
Renewal and auto‑renew
Auto‑renew should stop after cancellation but confirm by checking your account or receiving a cancellation reference from support.
Keep screenshots or confirmation messages showing auto‑renew has been turned off or that cancellation was accepted.
Data and number retention
Your number may be deactivated after the paid period ends; check Lebara’s specific porting and number‑retention policies before cancelling.
If you plan to port the number, begin porting procedures early and keep records of requests and confirmations.
Will I get a refund?
General refund rules
Refund entitlement depends on purchase channel and product. Policies differ between website purchases, Travel App eSIMs and standard prepaid activations.
Refund timing and deductions (e.g., setup fees) apply as described below.
Key refund policies and exceptions
- eSIM/Data via Travel App: 14‑day right to cancel and refund if not activated or used (refund available).
- Website (debit/credit card): Proportional refund for unused service minus a setup fee (example: $3.50) if you send notice before the cancellation period ends.
- Prepaid plans after activation: Generally no refunds once the plan or service has been activated or used.
Practical notes on refunds
Refunds can be delayed or disputed in practice; keep all correspondence and payment evidence to speed resolution.
If a refund is due but not received, escalate via consumer grievance channels listed below.
Lebara plans and pricing
Pricing overview
No India‑specific Lebara INR SIM plans were found for 2024/2025 in public listings; below are example roaming / UK‑SIM market prices that may apply when using a UK SIM in India.
Check your exact product page or order confirmation for the definitive price you paid.
| Plan | Price | Period | Features |
|---|---|---|---|
| UK SIM pack (1,000 UK min + 100 India min + 3 GB) | ₹1,899 | 30 days | 1,000 UK minutes; 100 India minutes; 3 GB data |
| Roaming data overage | ₹5 - ₹6 per MB | Pay per MB | Data beyond free roaming allowance |
| Roaming outgoing calls | ₹100 - ₹200 per minute | Per minute | Outgoing call rate while roaming in India |
| Roaming SMS | ₹25 - ₹50 per SMS | Per SMS | SMS rate while roaming in India |
Price caveats
Prices shown are for UK/EU‑market SIMs used in India or for roaming; local Indian plans from Lebara were not located in public pricing for 2024/2025.
Always confirm current pricing and any taxes or surcharges on the checkout page before purchase.
Your consumer rights in India
Applicable laws
Indian consumers are protected by laws including the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020.
Contract terms are governed by the Indian Contract Act, 1872 when applicable to sales and service agreements.
Key entitlements
- Clear disclosure of cancellation and refund policies at point of sale.
- Refunds should be processed within a reasonable time (commonly referenced as 7 - 15 days in practice under e‑commerce guidance).
- Access to grievance redressal and escalation to District/State/National Consumer Commissions if needed.
Where to escalate
For unresolved disputes consider escalation to the Central Consumer Protection Authority (CCPA) and the National Consumer Disputes Redressal Commission (NCDRC).
More background on dispute bodies is available at these informational pages: Law4u overview, NCDRC (info), CCPA (info).
Customer experiences
Positive feedback
Some reviewers praise quick activation and helpful staff for specific cases, noting friendly support and good pricing for certain packages.
A few reviews on Reviews.io and Trustpilot mention satisfactory service and value for money where activations worked smoothly.
Negative feedback
Many reviews (e.g., Trustpilot) report poor customer service, activation failures, roaming or data issues, unauthorized charges and refund difficulties.
Users have reported continued billing despite cancellation attempts and technical problems with SIMs not working in smaller towns unless manual network selection was used.
What to take from reviews
- Positive experiences exist, but a sizable portion of complaints relate to refunds and activation reliability.
- Document everything and follow the cancellation steps precisely to reduce the chance of unresolved issues.
Documentation checklist
Before you cancel
- Order confirmation and payment receipt.
- Product name, purchase date and activation status (activated/not activated).
At the time of cancellation
- Written cancellation request, chat transcript or phone reference number.
- Screenshot of account status showing auto‑renew or plan details.
If you escalate
- All correspondence, dates and times, bank statements showing charges/refunds.
- Copies of terms quoted and any support ticket or reference numbers.
Common mistakes
Missing the cancellation window
Failing to send the cancellation notice before the defined cancellation period often removes entitlement to proportional refunds.
Check the specific deadline for your purchase channel - website purchases and Travel App products differ.
Assuming activation is reversible
Activating an eSIM or starting a prepaid plan frequently disqualifies you from a refund; do not assume activation can be undone for a full refund.
Always confirm activation status and the 14‑day condition for Travel App purchases before requesting cancellation.
Poor documentation
Not saving confirmation emails, chat logs or receipts makes escalation much harder if refunds or corrections are needed.
Always save timestamps, screenshots and reference numbers when contacting support.
Comparative recap
Quick comparison
The table below summarises cancellation and refund differences by channel so you can pick the right route quickly.
| Channel | How to cancel | Refunds | Notice period | Source |
|---|---|---|---|---|
| Website (debit/credit card) | Send cancellation notice before period ends | Proportional refund minus setup fee (example $3.50) | Deadline must be met by sending notice on time | Lebara Mobilise Hotspots Terms (commercial) |
| eSIM / Travel App | Cancel via Travel App or order page within 14 days | Refund if not activated/used (14‑day right) | 14 days from purchase (if not activated) | Lebara Travel App Terms |
| Phone / Chat (prepaid) | Request cancellation via phone or chat support | Typically no refund after activation | Service continues until end of paid period; reports of two‑month notice to month‑end | Postclic summary of general policy |
| Online account / written | Cancel via account message, email or letter (where allowed) | Subscription ends at end of paid period; refunds uncommon after activation | No notice period generally for ending at paid term | TerminationExperts / summaries |
After cancelling
What to monitor
Watch for confirmation of cancellation and any refund transaction in your bank account within the timeframe the provider specified.
If auto‑renew continues, contact support immediately and save all correspondence.
Where to seek help
If Lebara does not resolve a valid refund or cancellation dispute, you can escalate to consumer bodies and complaint pages.
Helpful informational links: Law4u on cancellations and refunds, NCDRC (info), CCPA (info).
Optional review & feedback
Leaving an accurate review on public sites can warn other customers and sometimes prompts company follow‑up. Several review platforms host both positive and negative Lebara reports.
Search verified review pages for recent experiences before making a decision to re‑purchase or escalate further.
Address
Registered contact
FM House, 302, Anna Salai, Teynampet, Chennai, Tamil Nadu 600006, India
Notes on contacting
This address is provided for reference; there is no public indication it is a dedicated cancellation office. Use in‑app, website or support channels first and keep records of any written communications.