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Truecaller

Cancel TRUECALLER

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India

Cancellation service #1 in India

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Termination letter drafted by a specialized lawyer
Sender
Truecaller
Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43
122002 Gurugram India
support@truecaller.com
Cancellation of Truecaller contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Truecaller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Truecaller
Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43
122002 Gurugram , India
support@truecaller.com
REF/2025GRHS4

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Please note, Postclic cannot:

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Cancellation Truecaller: Easy Method

What is Truecaller

Overview

Truecaller is a mobile app that identifies unknown callers, blocks spam, and provides a searchable contact database. It offers a free tier and paid tiers for extra features such as ad-free use, advanced spam controls and profile insights.

How it is delivered

Truecaller subscriptions are sold through app stores (Google Play, Apple App Store) and sometimes via Truecaller account flows on web or in-app. Billing and refunds are generally handled by the platform where you purchased.

How to cancel Truecaller

Google Play (Android)

  • Open Google Play → Profile icon → Payments & subscriptions → Subscriptions → Select Truecaller → Cancel subscription.
  • Cancel during a free trial to avoid charges; cancellations after trial do not guarantee refunds.

Apple App Store (iOS)

  • Go to Settings → tap your Apple ID → Subscriptions → Select Truecaller → Cancel Subscription.
  • Must cancel at least 24 hours before auto-renewal. Deleting the app does not cancel the subscription.

Web / Account deactivation

  • Deactivate your Truecaller account via the app Privacy Center or contact Truecaller support to request deactivation.
  • Account deactivation does not cancel subscriptions purchased via app stores - cancel directly in the store.

What happens when you cancel

Access after cancellation

When you cancel a subscription, you generally retain subscription benefits until the end of the paid period. Access usually stops at the next renewal date.

Auto-renewal and continued charges

Cancelling prevents future auto-renewal but does not retroactively stop charges already processed. For store purchases, the store controls billing and renewals.

Data and account

Deactivating the Truecaller account may remove profile and public information depending on app settings. Account deactivation is separate from store subscription cancellation.

Will I get a refund?

General refund policy

  • Except where required by law, Truecaller states fees are non-refundable after service starts.
  • Starting service immediately after purchase typically waives statutory withdrawal rights.

Trial and exception rules

  • If you cancel before a free trial ends, you will not be charged. After the trial ends, refunds are not provided.
  • If Truecaller terminates your account without cause you may request a refund for unused prepaid fees; refunds must be supported by receipt and are processed within a stated period.

Non-refundable cases

  • Gold plan, prepaid/one-time purchases, upgrades after a trial, and purchases made after a trial typically cannot be refunded.
  • If you bought through Google Play or the App Store you should also check that store’s refund policies and raise the request there when applicable.

Truecaller plans and pricing

Current pricing (summary)

Plan Price 期間 Features
Premium (individual) ₹39.00 Monthly Ad-free, advanced spam blocking, who viewed my profile, premium badge
Premium (individual) ₹399.00 Annual Same as monthly, billed yearly
Premium Connect ₹75.00 Monthly Advanced spam blocking, ad-free, profile views, premium badge
Premium Connect ₹529.00 Annual Same as monthly, billed yearly
Premium Family (up to 5 users) ₹132.00 Monthly All Premium features, shareable with up to four additional members
Premium Family (up to 5 users) ₹925.00 Annual All Premium features, shareable with up to four additional members
Truecaller Premium (2025) ₹999.00 Monthly Premium features (2025 pricing tier)
Truecaller Premium (2025) ₹899.00 Annual Premium features (2025 pricing)
Truecaller Family (2025) ₹249.00 Monthly Family plan sharing up to 5 users (2025 pricing)
Truecaller Family (2025) ₹1,490.00 Annual Family plan sharing up to 5 users (2025 pricing)
Truecaller Gold ₹4,999.00 Annual Gold caller ID, all Premium features (as of 2022)

Notes on pricing

Prices have changed over time and different purchase channels or promotions may show different rates. Confirm the final price in the store checkout before paying.

Your consumer rights in India

Cooling-off and digital content

Indian consumer law provides a cooling-off period for certain online purchases, but digital subscriptions consumed immediately may be excluded from refunds.

Truecaller’s terms that waive statutory withdrawal rights are common for immediate-start digital services but must be clearly communicated.

Platform policies and escalation

  • Google Play and the App Store have their own refund windows and procedures; you can contact those platforms for charge disputes.
  • If you cannot resolve a charge or cancellation, Indian consumers may consider escalation through a consumer forum or grievance redressal mechanisms.

Customer experiences

Positive feedback

  • Some users praise Truecaller for effective caller ID and spam management and find the interface easy to use.
  • Users have reported that Truecaller helped reduce spam calls and provided helpful spam reports in practice.

Negative feedback

  • Many users report difficulty unsubscribing and continued charges after uninstalling, and occasional unresponsive support.
  • Complaints include incorrect caller identification, intrusive ads, privacy concerns and limited support for some line types.

Documentation checklist

What to collect before contacting support

  • Order receipt or purchase confirmation from Google Play / Apple ID email.
  • Subscription ID or transaction ID shown in the store purchase history.
  • Screenshots of subscription status in your account and any error messages.
  • Dates of purchase, trial start/end, and any attempted cancellations.
  • Bank/statement entries showing charges (if disputing charges).

Where to use the checklist

Provide these items when contacting the app store support or Truecaller support to speed up investigation and refund or cancellation requests.

Common mistakes

Deleting the app and expecting cancellation

Uninstalling Truecaller does not cancel an active subscription; store subscriptions must be cancelled in the respective app store.

Assuming automatic refunds after cancellation

Many users expect refunds after cancelling; however, refunds are not guaranteed after a trial or once service has started. Check store refund rules and Truecaller exceptions first.

Not saving purchase proof

Failing to keep receipts or transaction IDs makes disputes slower. Always save the confirmation email or screenshot at purchase time.

Comparative recap

Quick comparison

Item Google Play (Android) Apple App Store (iOS) Web / Account
Where to cancel Google Play Subscriptions Apple ID Subscriptions Privacy Center or contact support (does not cancel store billing)
Typical refund chance Low after trial; check Google Play refund policy Low after trial; Apple refund rules apply Possible only if Truecaller terminates without cause and you show receipt
Does uninstall cancel? No No Account deactivation does not cancel store subscription

How to choose action

If you need to stop future billing, cancel in the store where you paid. For refunds, raise the issue first with the store, then with Truecaller if required.

After cancelling

Immediate steps

  • Confirm cancellation in your app store subscription list and keep screenshots of the cancellation confirmation.
  • Monitor your bank or card statement for any unexpected renewals for one billing cycle.

If charges continue

If you continue being charged after cancellation, gather receipts and contact the store support first, then Truecaller support with the documentation checklist.

Address

Registered office

Truecaller International LLP, TS Suites, 10th Floor, Two Horizon Centre, DLF Phase V, Sector 43, Gurugram, Haryana 122002, India.

Notes on contact

Use store support channels for billing disputes (Google Play / Apple ID). For account or privacy matters, use Truecaller in-app Privacy Center or the support channels shown in the app.

FAQ

To cancel your Truecaller subscription on Android, open Google Play, tap on your profile icon, go to Payments & subscriptions, select Subscriptions, choose Truecaller, and then cancel the subscription. Remember, uninstalling the app does not cancel the subscription.

To cancel your Truecaller subscription on an iPhone, go to Settings, tap your Apple ID, select Subscriptions, choose Truecaller, and cancel the subscription. Ensure you cancel at least 24 hours before the auto-renewal to avoid being charged.

When you cancel your Truecaller subscription, you will retain access to the benefits until the end of the current billing period. However, deactivating your account may remove your profile and public information, depending on your settings.

Generally, Truecaller states that fees are non-refundable after the service starts. If you cancel before the free trial ends, you won't be charged, but refunds are not provided after the trial period.

Yes, you can cancel your Truecaller subscription by sending a written request via email or registered postal mail. Be sure to keep proof of your cancellation request for your records.