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Recipient
Hungama
C‑Wing, 10th Floor, Times Square Building, Andheri Kurla Road, Marol
400059 Andheri East , India
REF/2025GRHS4
Cancellation Hungama: Easy Method
What is Hungama
Overview
Hungama is an Indian digital entertainment service offering music, videos, podcasts and an OTT library under Hungama Play and Hungama Music Pro.
The service provides ad-free options, downloads, curated playlists and subscription tiers for monthly, quarterly and annual access.
Key offerings
Hungama includes both a music app (Hungama Music) and a video/OTT app (Hungama Play) with separate subscription options.
Content access, downloads and some promotional features may vary by platform and purchase channel (direct, Google Play, Apple).
How to cancel Hungama
Hungama App / Web (direct subscription)
- Log in to the Hungama app or the Hungama website with your account credentials.
- Go to Profile → Manage my Subscription, then select Cancel or Stop Auto‑renewal.
- After cancelling you should receive a confirmation by email or an in‑app notification; keep this for records.
Third‑party stores (Google Play and Apple)
- Google Play: Open Google Play → Subscriptions (web or app) and cancel the Hungama subscription there. Uninstalling the app does not cancel billing.
- Apple (iOS In‑App Purchase): Turn off auto‑renewal from your Apple Account Settings. Note that Apple subscriptions typically remain active until the end of the current billing period and cannot be immediately cancelled for a refund.
What happens when you cancel
Access and renewal
When you cancel auto‑renewal your subscription will not renew at the next billing date but normally remains active until the paid period expires.
You retain access to premium features (ad‑free, downloads, HD) until that expiry unless otherwise stated by the store/provider.
Account and data
Your account and associated playlists or downloads usually remain tied to your account, but offline downloads may become unavailable after access ends.
Hungama may retain billing and account metadata per its policies and applicable law; check your account settings for data retention details.
Will I get a refund?
Hungama policy
Hungama states that discontinued subscriptions before expiry are non‑refundable and rental transactions are final and non‑refundable.
There is no general 14‑day cooling‑off refund right expressed in Hungama’s public policy; refunds are not offered routinely.
Exceptions and practical notes
- Refunds may be possible in exceptional cases (billing errors, duplicate charges) but are not guaranteed; evidence and prompt reporting improve chances.
- If you bought via Google Play or Apple, refunds may be governed by those stores’ refund policies and processes rather than Hungama’s own statements.
Hungama plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Hungama Play - Monthly | ₹99 | Monthly | Ad‑free video, 8000+ movies, HD quality, unlimited downloads |
| Hungama Play - Quarterly | ₹249 | 3 Months | Same as above |
| Hungama Play - Annual | ₹799 | 1 Year | Same as above |
| Hungama Music Pro - Monthly | ₹99 | Monthly | Ad‑free music, 10 million songs & videos, HD, downloads, up to 5 devices |
| Hungama Music Pro - Quarterly | ₹199 | 3 Months | Same as above |
| Hungama Music Pro - Annual | ₹499 | 1 Year | Same as above |
Notes on pricing
Prices above reflect published plan rates collected from official listings as of 2025; regional offers, bundle discounts and store pricing can vary.
Some third‑party sellers or payment partners may display different amounts; always confirm the final price at checkout before purchase.
Your consumer rights in India
Grievance officer and escalation
Hungama maintains a grievance mechanism under Indian law and has a designated Grievance Officer for consumer complaints.
You can contact the Grievance Officer (Ms. Rachna Shroff) at [email protected] to raise unresolved billing or access issues.
External redress
If internal resolution is unsatisfactory, users can escalate to bodies such as the Digital Publisher Content Grievance Council (DPCGC) and other relevant consumer protection forums.
Keep copies of confirmation emails, transaction IDs and correspondence when preparing a formal complaint to external bodies.
Customer experiences
Positive feedback
- Users praise playlist and collection features, responsive customer support in some cases, and coin‑based rewards for certain purchases.
- Some reports indicate customers successfully obtained refunds or helpful contact options when issues were raised promptly.
Negative feedback
- Common complaints include unexpected or unauthorized charges, difficulty cancelling auto‑renewal, intrusive ads and app instability.
- Users also report playback issues, disappearing rewards, forced rentals despite subscriptions, and mixed experiences with support resolution.
Documentation checklist
Proof of purchase
- Transaction ID, order receipt or payment confirmation email for the subscription or rental.
- Screenshot of the subscription page showing plan, price and billing cycle (if available).
Communication records
- Copies of emails or in‑app messages with Hungama support and any confirmation of cancellation.
- Dates and notes of phone calls or chats, and the names/IDs of support agents where possible.
Common mistakes
Cancelling by uninstalling
Uninstalling the Hungama app does not stop billing for subscriptions purchased via Google Play or Apple; you must cancel through the store subscription menus.
Similarly, cancelling only in the app store when you subscribed directly on Hungama’s website could leave the direct payment active - follow the correct channel.
Assuming automatic refunds
Many users expect immediate refunds when cancelling mid‑term; Hungama’s policy treats discontinued subscriptions as non‑refundable in general.
Always check the original purchase channel’s refund policy (Google/Apple/direct) and report billing errors promptly for best chance of recovery.
Comparative recap
Quick comparison
| Platform | Cancellation method | Refund likelihood | Notes |
|---|---|---|---|
| Hungama App / Web | Profile → Manage my Subscription → Cancel | Low (subscriptions generally non‑refundable) | Direct cancellation sends confirmation; keep records. |
| Google Play | Google Play → Subscriptions (app or web) → Cancel | Variable (subject to Google Play policies) | Uninstalling does not cancel; use Google Play subscriptions menu. |
| Apple (iOS In‑App) | Apple Account Settings → Subscriptions → Turn off auto‑renew | Low during active period (subscription remains until expiry) | Cancellations usually take effect at period end; refunds handled by Apple. |
Takeaway
Choose the correct cancellation route depending on where you purchased the subscription and retain confirmation for any dispute.
If in doubt, contact the Grievance Officer and your payment provider promptly with supporting documentation.
After cancelling
What to check
- Confirm you received a cancellation confirmation email or notification and save it.
- Verify the subscription status in your account and check the expiry date to know until when access continues.
If problems persist
- Contact Hungama support and the Grievance Officer at [email protected] with your documentation.
- If charges continue or resolution fails, contact your bank/payment provider and consider escalation to the DPCGC or consumer forum.
Address
Corporate address
Hungama Digital Media Entertainment Pvt. Ltd.
C‑Wing, 10th Floor, Times Square Building, Andheri Kurla Road, Marol, Andheri (East), Mumbai 400059, India
How to contact by post
For formal communications or legal notices, send a physical letter to the corporate address above and retain proof of dispatch.
Also include full account details and copies of electronic correspondence to speed up response and resolution.
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Written by Ayaan Bhatia
eIDAS legal expert · 6 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 6 years.
FAQ
To cancel your Hungama subscription via the app or website, log in with your account, go to Profile → Manage my Subscription, and select Cancel or Stop Auto-renewal. Make sure to keep the confirmation email or in-app notification for your records.
To cancel your Hungama subscription purchased through Google Play, open the Google Play app or website, navigate to Subscriptions, and select Hungama to cancel. Remember, uninstalling the app does not cancel your subscription.
Hungama's policy states that subscriptions canceled before the expiry are generally non-refundable. However, exceptions may apply in cases of billing errors; check your account for details.
When you cancel your Hungama subscription, it will remain active until the end of the current billing period, allowing you to access premium features until then. After that, offline downloads may become unavailable.
To cancel your Hungama subscription purchased through Apple, go to your Apple Account Settings, select Subscriptions, and turn off auto-renewal. Keep in mind that the subscription will remain active until the end of the current billing period.