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I hereby notify you of my decision to terminate the contract relating to the Qobuz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Qobuz: Simple Process
What is Qobuz
Overview
Qobuz is a subscription music service focused on high-resolution audio and editorial content. It offers streaming and download options for an extensive catalogue aimed at audiophiles and music lovers.
Service model
Qobuz operates on paid plans and free trials and is available on web, desktop, and mobile apps. Billing and cancellation rules vary depending on how you subscribed.
How to cancel Qobuz
Web (direct) subscriptions
- Sign in to your Qobuz account on the website.
- Go to "My Streaming Plan" and choose the cancel option.
- Cancel at least 48 hours before renewal to avoid automatic renewal.
- Official instructions: How do I cancel my subscription?
App Store and Google Play subscriptions
- If you subscribed via Apple (App Store) or Google Play, cancel directly through that platform.
- Qobuz cannot cancel subscriptions that were purchased through Apple or Google.
Free trial subscriptions
- You may cancel a free trial at any time without charge and your access continues until the trial ends.
- A payment method may be required to start a trial but you will not be charged before it ends. See: Free trial payment information.
What happens when you cancel
Access after cancellation
If you cancel a direct (web) subscription, you keep access until the end of the current billing period. Streaming and download access end at that time.
Account and data
Your account, playlists, and library typically remain accessible for the period remaining on your subscription. Qobuz terms govern data retention and any download access after cancellation.
Will I get a refund?
General refund policy
Under Qobuz terms and French consumer law, the usual 14-day right of withdrawal is waived once streaming or downloads begin.
In practice, this means Qobuz does not offer a standard 14-day refund once service is provided. See the legal terms: Qobuz Terms.
Exceptions and annual plans
- Annual subscriptions bought directly are generally non-refundable for remaining months.
- Exceptional cases (e.g., relocation, serious hardship) may be considered but are not guaranteed.
- For purchases via Apple or Google, refunds follow the platform’s policies and must be requested there.
Qobuz plans and pricing
Pricing availability
No confirmed Qobuz pricing in Indian Rupees (INR) was found in official sources for 2024/2025.
Users in India are likely billed in USD or EUR with conversion applied by banks or app stores.
How billing works
Billing currency and exact amounts depend on where you subscribed (web vs. App Store/Play Store).
App store purchases may include platform fees and currency conversion charges from Apple or Google.
| Plan | Period | Price (INR) |
|---|---|---|
| Individual streaming plans (example) | - | Contact for pricing |
| Hi‑Res / Sublime plans (example) | - | Contact for pricing |
| Annual billing options (example) | - | Contact for pricing |
Your consumer rights in India
Indian law basics
Indian consumer protections such as the Consumer Protection (E‑Commerce) Rules, 2020 offer remedies for defective goods and services and provide certain return/refund windows.
Those rules commonly provide recourse for defective or misrepresented services but procedures and outcomes vary by case.
How Qobuz terms interact
Qobuz’s terms state the 14‑day withdrawal is waived once service begins under French law (Article L221‑28‑13).
There is no India‑specific policy located; Indian users should be aware the platform’s terms may limit typical cooling‑off rights.
Customer experiences
Positive feedback
- Users praise high‑resolution audio quality and a strong Hi‑Res catalogue.
- Many note good device integration, editorial content, and curated discovery features.
Common complaints
- Frequent reports of limited or slow customer support responses.
- Users also report app stability issues, playback/UI inconsistencies, and download limitations.
Documentation checklist
Before you cancel
- Account email and username used for Qobuz.
- Subscription start date and billing period details.
- Method of subscription (Qobuz web, Apple App Store, or Google Play).
If you need to request refund or dispute
- Order ID or transaction reference from your bank or app store receipt.
- Payment screenshots, bank statement entries, and screenshots of subscription page.
- Correspondence with Qobuz support (dates and copies).
Common mistakes
Missing the 48‑hour window
A common error is cancelling too close to renewal. Qobuz requires cancellation at least 48 hours before renewal to prevent auto‑renewal.
Always check the renewal date and cancel earlier to be safe.
Cancelling on the wrong platform
Users sometimes try to cancel through Qobuz web when the subscription was purchased via Apple or Google.
Remember that platform purchases must be cancelled through the App Store or Google Play account settings.
Comparative recap
Key strengths
Qobuz stands out for high‑resolution audio, curated editorial content, and audiophile features.
These strengths suit listeners prioritising sound quality over mass‑market discovery tools.
Known weaknesses
Common weaknesses include inconsistent customer support and some app/UI limitations reported by users.
Downloading and metadata handling have also drawn criticism in user reports.
| Feature | Qobuz | Typical competitor |
|---|---|---|
| Audio quality | High‑resolution focused (24‑bit, high sample rates) | Often standard high‑bitstream (lossless or compressed) |
| Catalogue and editorial | Strong Hi‑Res catalogue with human curation | Wide catalogue; algorithmic and editorial mixes |
| Customer support | Frequent reports of slow or limited support | Varies; some competitors offer broader support channels |
| Refund policy | No standard 14‑day refund once service begins (per terms) | Policies vary; some platforms offer clearer refund windows |
After cancelling
What to check
- Confirm cancellation email or confirmation in your Qobuz account.
- Monitor bank or card statements for any unexpected renewals.
- Remove payment methods or uninstall apps if you no longer need them.
Helpful links
Address
Official mailing address
For formal correspondence, Qobuz lists a French address for corporate and legal notices:
45 Rue de Delizy, Pantin CEDEX 93500, France
Notes about India
Qobuz does not appear to maintain an office in India for cancellations or support.
Indian users should use the web help pages, contact their payment provider, or pursue platform support via Apple/Google when appropriate.