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I hereby notify you of my decision to terminate the contract relating to the Resso service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Resso: Easy Method
What is Resso
Overview
Resso was a music-streaming service operated by ByteDance that offered ad-free listening, personalized recommendations, social features and offline downloads for subscribers in India.
The service used a subscription model with mobile apps and social integration for sharing playlists and comments.
Availability
Resso operated in India until it was shut down effective January 31, 2024.
After the shutdown date the service was removed from app stores and normal subscription controls no longer applied.
How to cancel Resso
Cancel via Google Play (Android)
- Open Google Play Store → Profile icon → Payments & subscriptions → Subscriptions.
- Select Resso → Cancel subscription and follow on‑screen prompts.
Cancel via Apple (iOS)
- Open iPhone Settings → Tap your Apple ID → Subscriptions.
- Find Resso → Cancel subscription and confirm cancellation.
Shutdown note and account deletion
- After Resso's India shutdown on January 31, 2024, cancelling via App Store/Google Play or web was no longer applicable for service access in India.
- Cancellation of a subscription does not delete your Resso account or user data by default; account deletion required a separate process where available.
What happens when you cancel
Access after cancellation
If you cancel an active subscription via app stores, you typically retain premium access until the end of the current billing cycle.
No further renewals occur after cancellation unless you resubscribe through the store.
Account and data
Cancellation does not automatically delete your Resso account or saved data such as playlists and preferences.
During the shutdown period users reported difficulties exporting or transferring playlists; third‑party transfer tools sometimes failed to log in.
Will I get a refund?
General refund policy
Resso's standard position for subscriptions purchased through app stores was that there is no refund for early cancellation; access continues until the billing period ends.
Users were generally expected to request refunds through the store (Google Play / Apple) where applicable, subject to the store's policies.
Exception: India shutdown refunds
When Resso shut down in India on January 31, 2024, ByteDance issued refunds for remaining subscription fees to affected users.
For reporting on the shutdown and refunds see the official coverage: Moneycontrol: Resso shutdown.
Resso plans and pricing
Last known plans
These were the last published subscription prices in India before the service shut down on January 31, 2024.
Prices and availability were subject to change while the service was active.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly | ₹25/week | Weekly | Ad‑free listening, high‑quality music, offline downloads, unlimited skips, social features |
| Individual Monthly | ₹99/month | Monthly | Ad‑free listening, high‑quality music, offline downloads, unlimited skips, social features |
| Family Monthly | ₹119/month | Monthly | Ad‑free listening, high‑quality music, offline downloads, unlimited skips, social features |
| Annual | ₹749/year | Annual | Ad‑free listening, high‑quality music, offline downloads, unlimited skips, social features |
Your consumer rights in India
Cancellation and disclosure
Indian consumer protection expects clear disclosure of cancellation and refund terms for digital services at point of sale.
Providers should publish their cancellation policy and make it accessible to subscribers.
Refunds, cooling‑off and autopay disputes
Digital subscription norms often do not guarantee a 14‑day refund for content already provided; Resso's archived help did not advertise a blanket 14‑day refund for streaming access.
For UPI autopay or unauthorized auto‑debits, consumers have recourse under NPCI guidelines and should contact their bank to dispute or block autopay mandates.
Customer experiences
Positive feedback
Many users praised Resso for personalized recommendations, a strong user interface and social features like comments and playlist sharing.
Some users compared its discovery and social features favorably against other streaming services.
Negative feedback and complaints
Complaints included issues with UPI autopay trials where users were enrolled into annual plans without adequate reminders and refund denials for those charges.
After the shutdown some users reported difficulty exporting playlists and losing large personal libraries; third‑party transfer tools sometimes failed to log in.
Documentation checklist
What to gather
- Subscription receipts or order IDs from Google Play / Apple.
- Screenshots of subscription status in the app store and any confirmation emails.
- Bank or UPI transaction records showing charges and dates.
How to use documents
- Provide receipts and screenshots when requesting refunds via the store or your bank.
- Use transaction IDs to dispute unauthorized UPI autopay charges with your bank under NPCI rules.
Common mistakes
Assuming cancellation deletes the account
Many users think cancelling a subscription also removes their account. Cancellation only stops renewals; account deletion is a separate action where available.
Failing to request account deletion can leave personal playlists and preferences retained on the platform.
Missing the correct cancellation flow
Users sometimes try to cancel inside the app rather than through the app store where the subscription was purchased, which can leave the subscription active.
Another common error was expecting an automatic refund after cancelling early - standard policy was access until billing end with no refund.
Comparative recap
Quick comparison
The table below summarizes key points about cancellation, refunds, access and the shutdown status for quick reference.
Recap table
| Item | Cancel method | Refund policy | Access after cancel | India status |
|---|---|---|---|---|
| Subscription (Android) | Google Play → Subscriptions → Resso | No refund for early cancellation (typical) | Access until billing cycle end | Service shut down Jan 31, 2024 |
| Subscription (iOS) | iPhone Settings → Subscriptions → Resso | No refund for early cancellation (typical) | Access until billing cycle end | Service shut down Jan 31, 2024 |
| Shutdown exception | N/A (handled by operator) | Refunds issued for remaining fees on shutdown | Service inaccessible after shutdown | Refunds processed by ByteDance for affected users |
After cancelling
Steps to take
Keep screenshots and receipts of cancellation and subscription pages until billing cycles and disputes are resolved.
If you used UPI autopay, check your bank for active mandates and revoke any autopay mandates you no longer want.
Useful links
Official guidance and reports (archival and news):
- How to cancel Resso subscription (guide)
- Resso account delete / help (archival)
- News: Resso shutdown and refunds
Address
Corporate registration
ByteDance (operator) principal registration address used for correspondence in India:
Level 2, Unit 02A‑106, WeWork Eldeco Centre, Block A, Shivalik Colony, South Delhi, New Delhi 110017, India
How to send correspondence
If you need to send formal correspondence regarding billing or data, include subscription receipts, transaction IDs, and a clear request or dispute description.
Use registered post or tracked delivery and retain proof of dispatch for consumer protection purposes.