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Recipient
Rock Choir
Rock Choir Ltd, 7 Hurlands Business Centre, Hurlands Close, Farnham, Surrey
GU JE , United Kingdom
REF/2025GRHS4
Cancellation Rock Choir: Easy Method
What is Rock Choir
Overview
Rock Choir is a community singing organisation that offers group vocal classes, rehearsals and performances focused on contemporary pop and rock music.
Its service combines in-person rehearsals with supporting online resources and a subscription model for members to join regular sessions.
Who it's for
Rock Choir is aimed at adults seeking group singing, social connection and performance opportunities, from beginners to experienced singers.
Membership typically covers a term of rehearsals led by local leaders and supported materials.
How to cancel Rock Choir
Cancel by email (primary method)
- Send an email to [email protected] stating you wish to cancel your membership.
- Include your full name, membership or booking reference, start date and the email used for registration.
- Save a copy of the sent message and any automated reply for your records.
Different timing rules
- If you cancel within 14 days from the date you accepted the terms, state this clearly in your email to request the 14‑day cancellation refund.
- If cancelling after 14 days, request a final fee statement and, if applicable, a refund of any prepayments for future sessions within six months.
- To request a suspension (exceptional reasons), email [email protected] and ask for a suspension up to 10 consecutive term‑time weeks.
What happens when you cancel
Access and end of membership
When your cancellation is processed, membership generally ends immediately unless otherwise agreed in writing.
Access to rehearsals and member resources will stop from the cancellation date unless a suspension or other arrangement is confirmed.
Renewal, records and data
Ongoing renewals will cease once cancellation is effective; you should receive confirmation by email.
Keep copies of receipts, cancellation confirmation and any statements showing fees calculated up to your cancellation date.
Will I get a refund?
Refunds within 14 days
- Rock Choir offers a 14‑day cancellation right from the date you accept the terms.
- If you cancel within this period you are entitled to a refund for the unused remainder of the term, less the cost of sessions already attended.
- Refunds are processed within 14 days of notification.
Refunds after 14 days
- If you cancel after the initial 14‑day period, membership ends immediately and fees are calculated up to the cancellation date.
- Any refundable prepayments for future sessions can be returned on request, provided the claim is made within six months of termination.
- For suspensions, failure to return may result in fees being taken and excess payments may not be refunded.
Rock Choir plans and pricing
Current pricing availability
Public pricing specifically for India was not found in available sources.
If you need exact fees or local pricing in INR, contact Rock Choir directly using the email below to request current information.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Membership / Term | Contact for pricing | No verified INR pricing publicly available; contact [email protected] |
Your consumer rights in India
Key legal context
Indian consumer protection is governed by the Consumer Protection Act, 2019 and related rules that provide remedies for unfair trade practices.
There is no automatic UK‑style 14‑day universal cooling‑off right in Indian law for all online services; rights depend on the service terms and applicable rules.
Practical options if you have a dispute
- First, raise the issue directly with Rock Choir (email [email protected]) and request a resolution in writing.
- If you paid by card, consider contacting your card issuer about a chargeback if you cannot resolve the matter with the provider.
- As a last resort, you may seek advice from local consumer protection forums, a consumer court, or a legal adviser about filing a formal complaint.
Customer experiences
Positive feedback
Many members praise Rock Choir for being inclusive, uplifting and social, noting improved confidence and well‑being from rehearsals and performances.
Long‑standing members report life‑changing experiences, strong friendships and memorable performance opportunities.
Negative feedback
Some reviewers raise concerns about cost, customer service and delayed or poor responses to refund requests.
Reports include occasional problems with onboarding (for example, not receiving music sheets or a welcome), and mixed experiences with messaging clarity.
For public reviews see: Rock Choir reviews on Trustpilot.
Documentation checklist
What to collect before cancelling
- Membership confirmation and terms you accepted (date of acceptance).
- Payment receipts, bank or card statements showing payments.
- Session attendance records or dates of sessions you attended.
What to keep during the process
- Copies of all emails to/from [email protected], including cancellation request and any replies.
- Screenshot of any online account status, and confirmation of refund or final statement.
Common mistakes
Missing key details
Not including your membership reference, full name or registration email in the cancellation email can delay processing.
Always include the date you accepted the terms so your 14‑day window (if applicable) can be confirmed.
Not claiming refundable prepayments
After the initial 14 days, refundable prepayments for future sessions must be claimed within six months; missing that window can forfeit your refund claim.
Also, failing to request suspension in writing for exceptional reasons can lead to unwanted fees.
Comparative recap
Quick-policy comparison
| Topic | Rock Choir policy | Practical tip |
|---|---|---|
| 14‑day cancellation | Refund for unused sessions, less attended sessions; processed within 14 days. | Cancel in writing within 14 days and keep proof of the date you accepted terms. |
| After 14 days | Membership ends immediately; fees charged to cancellation date; claim refunds for future prepayments within 6 months. | Request a fee statement and claim any refund promptly in writing. |
| Suspension | Up to 10 consecutive term‑time weeks for exceptional reasons; failure to return may incur fees. | Request suspension in writing and confirm return date; monitor payments during suspension. |
After cancelling
Immediate next steps
- Ask Rock Choir for written confirmation of cancellation and a final fee statement.
- Check your bank or card account for any refunds and retain proof of the transaction.
Further actions and support
- If you remain unhappy with the outcome, escalate by re‑contacting Rock Choir via [email protected] and request escalation to management.
- For independent user feedback and other members' experiences see: Trustpilot Rock Choir reviews.
Address
Company address
Rock Choir Ltd, 7 Hurlands Business Centre, Hurlands Close, Farnham, Surrey, GU9 9JE, United Kingdom.
Contact email
Primary contact for cancellations and membership queries: [email protected].
Keep all correspondence and receipts when contacting Rock Choir to ensure a smooth cancellation and refund process.
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FAQ
To cancel your Rock Choir membership, send an email to [email protected] stating your intention to cancel. Include your full name, membership reference, start date, and registration email. Remember to keep a copy of your email for proof.
If you cancel your Rock Choir membership after the initial 14-day period, your membership will end immediately, and fees will be calculated up to the cancellation date. You can request a refund for any prepayments for future sessions within six months.
Yes, if you cancel within 14 days of accepting the terms, you are entitled to a refund for the unused portion of your membership, minus the cost of any sessions already attended. Ensure you state this in your cancellation email.
Yes, you can request a suspension of your Rock Choir membership for up to 10 consecutive term-time weeks for exceptional reasons. This request should be made in writing to [email protected].
To verify your Rock Choir membership cancellation details, check your contract or any official documents you received upon joining. If you have further questions, contact Rock Choir directly using the details provided in your membership agreement.