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I hereby notify you of my decision to terminate the contract relating to the Tomplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tomplay: Easy Method
What is Tomplay
Service overview
Tomplay is a digital music service that provides interactive sheet music, backing tracks and play-along features for many instruments and genres.
It is aimed at learners and performers who want synchronized audio with sheet music and practice tools.
How it is delivered
Content is delivered via apps (iOS, Android) and web interfaces, with some purchases handled in-app by Apple or Google.
Subscriptions and single-score purchases enable access to interactive scores and practice features.
How to cancel Tomplay
Cancel via Tomplay website (web/desktop)
- Log in to your Tomplay account on the website.
- Go to "My Account" → "My Subscription" → "Manage my subscription".
- Choose the option to cancel; this stops auto-renewal but keeps access until the end of the current billing period.
- For details see the Tomplay help article: How do I manage my subscription plan?
Cancel via mobile app stores
- If you subscribed through Google Play (Android), cancel in the Play Store: Account → Subscriptions → Tomplay. Tomplay cannot cancel Google Play subscriptions for you.
- If you subscribed through Apple App Store (iOS), cancel in your device Settings: Apple ID → Subscriptions → Tomplay. App Store handles billing and cancellations.
- See Tomplay's official guidance: How do I manage my subscription plan?
What happens when you cancel
Access after cancellation
Cancelling on the Tomplay website stops auto-renewal but you retain access until the end of the current billing period.
For app-store subscriptions, access typically continues until the paid period ends unless the store policy differs.
Account and data
Your account and previously purchased single scores remain available according to Tomplay's terms and platform rules.
Tomplay's help pages explain subscription management; contact support if you need confirmation of account status.
Will I get a refund?
Trial period and cancellations
Tomplay offers a free 14-day trial on yearly subscriptions; cancel during the trial to avoid being charged.
Official trial details are at: How Does Tomplay’s Free Trial Work?
Paid subscriptions and refunds
- Tomplay’s standard policy is that payments are final and generally non-refundable after the trial.
- Pro-rated or discretionary refunds are not part of the normal policy according to available guidance.
- Refunds for purchases made through Apple or Google are subject to Apple’s or Google’s refund policies, not Tomplay’s.
Tomplay plans and pricing
Overview of known prices
The following prices reflect in-app listings in the India App Store as of early February 2026.
Tomplay’s site does not fully clarify differences between some tiers; use the app store entry or contact support for exact plan details.
Price table
| Plan | Price (INR) | (Period) | Features |
|---|---|---|---|
| Interactive Sheet Music (tier) | ₹599 | One-time | Access to a single interactive sheet music score |
| Interactive Sheet Music (tier) | ₹299 | One-time | Access to a single interactive sheet music score (lower tier) |
| Interactive Sheet Music (tier) | ₹199 | One-time | Access to a single interactive sheet music score (lowest tier) |
| Interactive Sheet Music (tier) | ₹499 | One-time | Access to a single interactive sheet music score (mid-tier) |
| Premium Access Teacher/Student | ₹599 | Unspecified | Premium access for teacher/student |
| Premium Access | ₹7,500 | Unspecified | Premium access (standard) |
| Premium Access | ₹749 | Unspecified | Premium access (possibly trial or limited) |
| Monthly Premium Access | ₹1,299 | Monthly | Auto-renewing monthly subscription |
| Monthly Premium Access | ₹1,449 | Monthly | Auto-renewing monthly subscription (higher tier) |
| Yearly Premium Access | ₹11,500 | Yearly | Auto-renewing yearly subscription (includes 14-day free trial) |
Your consumer rights in India
Right to information and fair practices
Under the Consumer Protection Act, 2019, digital services must provide accurate information and fair trading practices to consumers.
This includes clear pricing, cancellation instructions and transparent renewal terms.
Cooling-off, refunds and dispute routes
- There is commonly a 14-day cooling-off period for online purchases, but if digital content access begins immediately, the right to withdraw may be limited.
- If refund or fair treatment is denied, you may file complaints with the National Consumer Helpline (NCH) and escalate to Consumer Disputes Redressal Commissions.
- Unclear cancellation instructions or unexpected renewals can be treated as unfair trade practices under the Act.
Customer experiences
Positive feedback
Many users praise Tomplay for a user-friendly interface, quality arrangements and a wide catalog suitable for learners.
Reviewers often highlight the play-along features as valuable for practice and performance.
Negative feedback and common complaints
- Some users report unclear limits on printable scores and confusing business practices.
- Complaints on forums mention unexpected auto-renewal charges, difficulty obtaining refunds and slow customer support responses.
- See user reviews for context: Tomplay on Trustpilot.
Documentation checklist
What to gather before contacting support
- Account email or username used with Tomplay.
- Subscription receipt, invoice, or App Store / Google Play transaction ID.
- Dates of subscription start, renewal and any trial period used.
When to escalate
- If refund requests are denied and you believe terms were misleading, save screenshots of pricing and renewal notices.
- Keep records of all communications with Tomplay or your app store for escalation to consumer authorities if needed.
Common mistakes
Cancelling in the wrong place
Many users try to cancel on Tomplay’s website while their subscription was purchased through Google Play or the App Store.
If bought via Google Play or Apple, cancelling must be done in the respective store - Tomplay cannot cancel those subscriptions for you.
Assuming immediate refund or access removal
Some users expect immediate refund or loss of access after cancellation; in reality, website cancellations stop auto-renewal but keep access until period end.
For refunds, check whether you were still in a free trial or need to contact the app store for purchases made there.
Comparative recap
Quick comparison table
| Feature | Tomplay | (Period) |
|---|---|---|
| How to cancel | Website: My Account → My Subscription → Manage my subscription. App-store subscriptions must be cancelled in Google Play or Apple settings. | N/A |
| Access after cancel | Access continues until the end of the paid billing period after cancelling on the website. | N/A |
| Refund policy | Payments are generally final; 14-day free trial available on yearly plan. App-store refunds follow Apple/Google policies. | N/A |
| Common billing methods | Direct website billing or in-app purchases via Apple App Store / Google Play. | One-time / Monthly / Yearly |
After cancelling
Verify cancellation and keep records
Check your Tomplay account and app-store subscription page to confirm the cancellation and note the access end date.
Save any confirmation emails and screenshots for your records.
Useful links and next steps
- Tomplay subscription management: How do I manage my subscription plan?
- Tomplay free trial information: How Does Tomplay’s Free Trial Work?
- Cancellation guide summary: Cancel Tomplay (guide)
Address
Company address
Avenue Mon-Repos 22, 1005 Lausanne, Switzerland.
No local Indian office is listed; contact via Tomplay help pages for support and account inquiries.