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Cancellation Touchtunes: Easy Method
What is TouchTunes
Service overview
TouchTunes is a digital jukebox and mobile app platform that lets users select and play music at participating bars, restaurants and venues. Users buy credits or subscriptions to queue songs on venue touchscreens through their phone or the onsite touchscreen.
Where it is used
The service is primarily deployed in public venues in the US and Canada via venue-installed jukebox hardware and companion mobile apps. Availability and pricing in India are not publicly documented.
How to cancel TouchTunes
On iOS (App Store)
- Open iOS Settings → tap your name → Subscriptions → find TouchTunes and choose Cancel.
- For step‑by‑step guidance you can refer to an independent cancellation summary: iOS cancel steps.
On Android (Google Play)
- Open the Google Play Store app → Menu → Subscriptions → select TouchTunes: Control Bar Music → Cancel subscription.
- See an external walkthrough for the Play Store flow: Android cancel steps.
Via web or email
- Log into your TouchTunes account on the web, go to Billing/Subscription, Manage Account or Settings, and follow the cancellation prompts.
- If you can’t cancel online, email TouchTunes support at [email protected] with your account details and cancellation request.
What happens when you cancel
Access and playback
After cancellation, you will not be billed for the next billing period. Existing credits or purchased song credits may remain available until used, depending on TouchTunes’ policy.
Data and account status
Your account typically remains active for login and history access unless you request deletion. Saved playlists or venue preferences may be retained per TouchTunes’ account settings.
Will I get a refund?
Company policy
TouchTunes’ stated Terms of Service (effective January 2, 2026) say the company does not offer refunds under any circumstances, including for expired credits or unplayed songs.
Exceptions and dispute routes
- Some consumers have reported refunds or credit reinstatements after dispute resolution (for example, via third‑party mediation). See a sample complaint history: BBB complaints.
- If you paid through Apple or Google, you may request a platform refund via their refund processes; independent guidance is available here: refund/request guidance.
TouchTunes plans and pricing
Pricing summary
No verified public pricing for TouchTunes in Indian Rupees could be found. Published information mainly covers US/Canadian markets only.
How to obtain pricing
Contact TouchTunes support or check the app store listing for your country to see any localized pricing and offers.
| Plan | Period | Price |
|---|---|---|
| Standard subscription / credits | Varies | Contact for pricing (no public INR pricing available) |
Your consumer rights in India
Cooling-off and digital purchases
Under Indian consumer protection norms there is commonly a 14‑day cooling‑off period for certain digital purchases, though applicability varies by service type. This may give grounds to request cancellations or refunds for recent digital transactions.
How to pursue a dispute
- If you bought via Apple or Google, use their refund processes and dispute resolution first.
- For unresolved cases, consider filing with the local consumer forum or seek mediation; keep all receipts and correspondence.
Customer experiences
Common complaints
Users commonly report issues such as lost credits, songs failing to play, app or jukebox malfunctions, unexpected charges, and slow or unsatisfactory customer service responses.
Positive reports
Some customers have reported prompt credit reinstatements and satisfactory outcomes prior to app or policy changes. Results can vary by case and resolution channel used.
Documentation checklist
What to collect before you cancel or dispute
- Account email and username used with TouchTunes.
- Transaction receipts, dates, amounts, and payment method.
- Screenshots of errors, failed play attempts, or billing entries.
- Venue name, date/time of attempted playback, and any support case numbers.
Where to present documents
- Include these documents when contacting TouchTunes support or when requesting a refund from Apple/Google.
- Attach evidence to any consumer forum or mediation filing if needed.
Common mistakes
Cancelling the wrong subscription
Users sometimes cancel an unrelated subscription or the venue’s device subscription instead of their own app subscription. Always check the account email and subscription name before cancelling.
Expecting automatic refunds
Because TouchTunes disclaims refunds in its Terms of Service, many users assume a refund will be automatic and discover later it is not. Open a platform dispute quickly if you expect a refund.
Comparative recap
At-a-glance comparison
| Feature | TouchTunes | Typical app store/platform |
|---|---|---|
| Cancellation methods | App Store / Google Play / Web / email | Platform-native cancellation via account settings |
| Refund policy | No refunds stated in Terms of Service; disputes handled case‑by‑case | Apple/Google offer platform refund processes with time limits |
| Indian pricing | No public INR pricing found | Varies by app; platform may show localized prices |
Key takeaway
Cancellation is straightforward through app platforms, but refunds are limited by TouchTunes’ policy; use platform dispute channels if you paid via Apple or Google.
After cancelling
Follow-up actions
- Save confirmation screenshots of the cancelled subscription and any cancellation email.
- Monitor your bank/card statements for at least one billing cycle to confirm no further charges.
Where to get help
- Cancellation walkthroughs: appcutter cancellation guide.
- Complaint histories and dispute context: BBB - TouchTunes complaints.
- Guidance on requesting refunds or cancelling app purchases: refund/request guidance.
Address
Headquarters
TouchTunes corporate address (public listing): 730 Third Ave, Suite 21st floor, New York, NY 10017, United States.
Contacting support
For account changes and cancellations email: [email protected]. Include your account email, transaction details and screenshots to speed resolution.
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Written by Aditya Mehta
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your TouchTunes subscription on iOS, open Settings, tap your name, go to Subscriptions, find TouchTunes, and select Cancel. You can also cancel in writing via email.
Yes, to cancel your TouchTunes subscription on Android, open the Google Play Store app, go to Menu, select Subscriptions, choose TouchTunes, and tap Cancel. If needed, you can also cancel in writing.
After cancellation, you won't be billed for the next period, but any existing credits may remain available until used, depending on TouchTunes' policy. You can also cancel in writing.
TouchTunes' Terms of Service state that they do not offer refunds under any circumstances, including for unplayed songs or expired credits. You can cancel in writing if you need to.
You can email TouchTunes support at [email protected] for cancellation assistance. Alternatively, check your contract for other contact methods.