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I hereby notify you of my decision to terminate the contract relating to the Substack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Substack: Easy Method
What is Substack
Definition
Substack is a newsletter platform that lets writers publish email newsletters and charge readers for access to paid content. It handles subscriptions, billing, and content delivery for independent creators.
Core features
Creators can offer free and paid posts, manage subscribers, and view basic analytics. Readers subscribe to individual publications rather than to Substack itself.
How to cancel Substack
Web (desktop or mobile browser)
- Go to your Substack account Settings → Subscriptions.
- Choose the paid publication you want to cancel.
- Click "Cancel Subscription" (you may also see an option to pause).
- The subscription remains active until the end of the current billing period.
- See Substack's cancellation help page for full steps: How do I cancel my paid subscription on Substack?
Mobile (iOS and Android)
- iOS: Subscriptions purchased in the Substack iOS app must be managed through your Apple ID / App Store subscriptions page.
- Android: Subscriptions bought via Google Play are managed in your Google Play account subscriptions page.
- Substack support cannot cancel App Store subscriptions for you; follow platform billing controls described by Substack: Paying on the Substack iOS App.
What happens when you cancel
Access and billing
After cancelling, you keep access to paid content until the end of the current billing period. Auto-renewal stops and you will not be charged at the next renewal date.
Account data and subscription record
Your account, email, and any content you received remain tied to your Substack account. Payment history and receipts usually remain available in your account or email confirmations.
Will I get a refund?
Web purchases via Substack
- Refund requests submitted to Substack within 7 days of payment are issued automatically in most cases.
- Refunds after 7 days are at the publisher’s discretion, except in specific cases (dormant publications or duplicate processing errors).
- Substack documents this refund policy here: Substack refund policy.
App Store and Google Play purchases
- iOS (App Store): Apple handles refunds; Substack cannot process refunds for in‑app purchases.
- Google Play: Google Play manages cancellations and refunds; follow Google’s process in your Play account.
- For iOS purchase guidance see: Substack iOS payments.
Substack plans and pricing
In-app prices (India, examples from 2025)
| Plan | Price | Period | Features |
|---|---|---|---|
| ByteByteGo (Monthly) | ₹1,499 | Monthly | Subscription to ByteByteGo content |
| The Generalist (Monthly) | ₹2,299 | Monthly | Subscription to The Generalist content |
| The Hyphen (Monthly) | ₹699 | Monthly | Subscription to The Hyphen content |
| Marc Stein (Monthly) | ₹699 | Monthly | Subscription to Marc Stein content |
| Sinocism (Monthly) | ₹1,999 | Monthly | Subscription to Sinocism content |
| Slow Boring (Monthly) | ₹999 | Monthly | Subscription to Slow Boring content |
| Noahpinion (Monthly) | ₹999 | Monthly | Subscription to Noahpinion content |
| What To Cook (Monthly) | ₹599 | Monthly | Subscription to What To Cook content |
| Interconnects (Monthly) | ₹599 | Monthly | Subscription to Interconnects content |
| ByteByteGo (Annual) | ₹14,900 | Annual | Annual subscription to ByteByteGo content |
Notes on pricing and currency
These are reported in‑app prices for specific creator publications during 2025 (App Store India). Substack’s general consumer-facing prices are USD-based and converted in-app.
Users have reported occasional pricing glitches where incorrect annual amounts appeared; always check the final charge before confirming.
Your consumer rights in India
Legal protections
India’s Consumer Protection Act, 2019 gives consumers remedies for unfair trade practices, including unclear auto-renewals or misleading billing.
These laws can support claims where a merchant or platform has charged incorrectly or failed to honour stated refund policies.
How to escalate in India
- Start with Substack support and provide receipts, timestamps, and screenshots.
- If unresolved, consumers can escalate to local consumer forums (District Forum/State Commission/National Commission) for redress under consumer protection law.
- Keep clear records of all communications and attempts to resolve the issue before filing a complaint.
Customer experiences
Positive feedback
Many users and creators praise Substack’s clean editor, straightforward monetization, and the ease of publishing a paid newsletter.
For an independent review of the platform’s strengths see TechRadar’s write-up: Substack review (TechRadar).
Negative feedback
Users frequently report problems with unwanted or continuing charges after cancellation attempts and describe difficulty locating cancellation controls.
Other common complaints include delayed or unhelpful support and occasional billing discrepancies such as duplicate charges.
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or receipt (date and amount).
- Screenshot of active subscription in your Substack account or App Store/Google Play subscription page.
- Billing method details (card last 4 digits, Apple ID, Google account) and charge date.
- Any correspondence with the publication or Substack support (emails, chat logs).
- Clear statement of requested outcome (refund, cancellation confirmation, correction of duplicate charge).
Why this helps
Clear documentation speeds up verification and increases the chance of a satisfactory resolution from support or from platform billing teams.
Keep copies of everything until the issue is fully resolved and any refund has been received.
Common mistakes
Canceling in the wrong place
A common error is cancelling on Substack’s website while the charge was made through Apple or Google. In‑app purchases must be cancelled via the platform that billed you.
Missing timing and refund windows
Another mistake is assuming refunds are automatic beyond the 7‑day window for web purchases. For Substack web buys, automatic refunds are typically within 7 days; later refunds depend on the publisher.
Also don’t forget to confirm the cancellation and keep the confirmation screen or email; lack of proof makes disputes harder.
Comparative recap
| Platform | How to cancel | Refund handling | Notes |
|---|---|---|---|
| Web (Substack) | Account Settings → Subscriptions → select publication → Cancel Subscription | Refunds auto-issued if requested within 7 days; after that publisher discretion. | |
| iOS (App Store) | Manage via Apple ID / App Store subscriptions page | Apple handles refunds at its discretion; Substack cannot cancel or refund App Store purchases. | |
| Android (Google Play) | Manage via Google Play account subscriptions page | Google Play handles cancellations and refunds according to its policies. |
After cancelling
Confirming cancellation
Check for an on‑screen confirmation and a cancellation email. Verify your subscription page shows the end date and that auto‑renew is off.
If cancellation or refund fails
- Re-open a support request with Substack and attach your documentation.
- For web refund questions, reference Substack’s refund policy: Substack refund policy.
- For iOS billing or refunds, contact Apple via your purchase history and see Substack iOS guidance: Substack iOS payments.
- For a plain-language cancellation summary see: How to cancel Substack (guide).
Address
Registered office
Substack Ltd. registered office (for postal correspondence):
51 Woodside Road, New Malden, Surrey KT3 3AW, United Kingdom
Contact by post
If you need to send documents by post, use the registered office address above and include a clear cover letter, copies of receipts, and contact details.
For most subscription and refund issues, use the online help pages linked above before sending postal correspondence.