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Cancel THE TIMES
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I hereby notify you of my decision to terminate the contract relating to the The Times service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Times: Easy Method
What is The Times
Overview
The Times is a subscription-based news publication offering digital access, e-paper and premium articles. It provides national and international reporting, analysis and opinion pieces for readers in India.
Availability
Subscriptions are offered through multiple platforms including the iOS App Store, Google Play/Android and direct web payments. Subscription features and bundling (for example with e-paper or other products) vary by plan.
How to cancel The Times
Cancel via iOS App Store
- You cannot cancel your subscription through The Times customer support if it was purchased via Apple. Manage and cancel through Apple subscription settings (App Store / iTunes / iPhone Settings → Subscriptions).
- Open your Apple ID subscriptions and follow Apple’s steps to cancel; Apple handles billing and refunds for iOS purchases.
Cancel via Google Play / Android App or Web (TOI payment gateway)
- If you paid via The Times/TOI payment gateway (Android/Web), cancellation does not take effect mid‑period. You may notify intent to cancel but the subscription remains active until the period ends.
- Send cancellation notice at least 5 business days before renewal to toipluscare@timesofindia.com to prevent auto‑renewal at the next renewal date.
Cancel via Desktop / Mobile Web
- Desktop or mobile web subscriptions paid through TOI’s gateway follow the same rules as Android/web: cancellations take effect only at the end of the current paid period.
- Provide notice at least 5 business days before the renewal date to toipluscare@timesofindia.com to stop automatic renewal.
What happens when you cancel
Access after cancellation
Your access to premium content and e-paper continues until the end of the paid subscription period. After that date, access is revoked and your account reverts to non‑subscriber access.
Renewal and billing
Auto‑renewal will not occur after the current period ends if you have given the required notice. For platform purchases (Apple/Google), billing and renewals are governed by the respective platform.
Data and account retention
The Times may retain account details and usage records according to its policies. Cancellation does not automatically delete your account; contact support if you need account removal or data questions.
Will I get a refund?
General refund policy
Refunds are generally not provided for cancellations before the end of the subscription period. Free trials and paid memberships cannot be cancelled and refunded mid‑term under ordinary circumstances.
Exceptions to no‑refund rule
- Refunds may be offered in limited circumstances only, such as when the service is discontinued with appropriate notice and for the unexpired paid period.
- Pricing or billing errors may also lead to a full refund at The Times' discretion.
No statutory cooling‑off right in policy
The Times’ published policy does not provide a 14‑day cooling‑off or automatic consumer‑style right of withdrawal. Refunds are not guaranteed simply because you change your mind.
The Times plans and pricing
Plans summary
Below are the commonly available annual plans and their confirmed pricing for the relevant period. Prices reflect official and verified third‑party confirmations.
Notes on pricing
Most plans are annual. No official monthly pricing was located in verified sources. Prices and bundle availability may change; check your purchase page or account for the current offer.
| Plan | Price | Period | Features |
|---|---|---|---|
| TOI+ Annual | ₹1,999.00 | Annual | Ad‑lite access; 5000+ exclusive stories; e‑paper; 95% fewer ads |
| TOI+ & ePaper Annual (TimesPrime bundle) | ₹1,999.00 | Annual | TOI+ plus full e‑paper access |
| TOI+ & ePaper & ETPrime Annual (bundle) | ₹2,559.00 | Annual | TOI+, e‑paper, ETPrime content and tools |
Your consumer rights in India
Statutory rights
Indian consumer law (e.g., Consumer Protection frameworks) provides remedies for unfair trade practices and deficient services. These laws can apply if a service is not delivered as promised or billing is incorrect.
Practical implications
- The Times’ own policy does not offer a 14‑day cancellation/refund right; this means refunds are governed by their stated exceptions and platform rules.
- If you believe your consumer rights were violated (for example, incorrect billing or persistent non‑delivery), you can escalate through consumer grievance channels or regulatory complaint mechanisms available in India.
Customer experiences
Positive feedback
Many users praise The Times for reliable reporting and useful reach. When the app works well, subscribers report a generally usable experience and good editorial content.
Common complaints
- Frequent issues reported include irregular or missing newspaper delivery and delays in subscription activation.
- Users also report unresponsive customer support, billing or refund disputes, app crashes, intrusive full‑screen ads, slow load times and settings resetting after updates.
Documentation checklist
What to keep before contacting support
- Subscription ID or order number from purchase confirmation.
- Payment receipt or bank/card statement showing the charge.
- Purchase date, renewal date and plan details (plan name, duration).
Additional evidence to prepare
- Screenshots of account/subscription page showing active status or renewal settings.
- Copies of emails sent to support and any replies received.
- Details of failed service delivery (e.g., missing e‑paper issues) if relevant.
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel through The Times customer support when the subscription was purchased via the iOS App Store. For Apple purchases, cancellation must be made through Apple, not The Times.
Missing the notice window
For TOI/website or Google Play purchases handled via TOI’s gateway, failing to send notice at least 5 business days before renewal can result in unwanted auto‑renewal. Always check renewal dates and allow time for processing.
Comparative recap
Quick comparison summary
The table below summarizes cancellation and refund differences by purchase method to help you pick the right route.
| Platform | Cancelling method | Refund possible | Effective time | Notice required |
|---|---|---|---|---|
| iOS App Store | Manage via Apple subscriptions (App Store / iTunes / Settings) | Refunds handled by Apple; The Times cannot directly refund | Cancellation stops future renewals; access remains until period end | Follow Apple timing rules |
| Google Play / Android or Web (TOI gateway) | Send notice to toipluscare@timesofindia.com | No refund before period end; limited exceptions (pricing errors, discontinuation) | Cancellation takes effect at end of current paid period | At least 5 business days before renewal |
| Desktop / Mobile Web (TOI gateway) | Send notice to toipluscare@timesofindia.com | No standard refunds mid‑term; limited exceptions apply | Cancellation effective at period end | At least 5 business days before renewal |
After cancelling
What to expect immediately
After you submit a valid cancellation notice, expect access to continue until the subscription expiry date. Do not expect a mid‑term refund unless a specific exception applies.
Further steps and recordkeeping
- Keep confirmation emails, receipts and screenshots of your cancellation request and any replies.
- Monitor your bank or card statement around the next renewal date to confirm that charges have stopped.
- If unresolved, escalate using consumer grievance channels or regulatory complaint mechanisms as needed.
Address
Primary office
Times House, 7, Bahadur Shah Zafar Marg, New Delhi 110002, India.
Contact email for TOI+ cancellations
For cancellations (Google Play/Web paid via TOI gateway) and related queries, send notice to: toipluscare@timesofindia.com.