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Cancel BRILLIANT
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I hereby notify you of my decision to terminate the contract relating to the Brilliant service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brilliant: Easy Method
What is Brilliant
Overview
Brilliant is an online subscription service offering interactive, problem‑based courses in math, science, and computing. It focuses on bite‑sized lessons, puzzles, and visual explanations to build skills progressively.
Where it is offered
Brilliant is available on the web and through mobile apps on iOS (Apple App Store) and Android (Google Play). Subscriptions and trial offers vary by platform and region.
How to cancel Brilliant
Web direct purchase
- Log in at brilliant.org.
- Go to Subscription Settings.
- Select “Cancel Subscription.”
- Your access continues until the end of the current billing period.
- If eligible, you may instead see a “Cancel and Refund” option.
Apple App Store (iOS) and Google Play (Android)
- iOS: Open iOS Settings → tap your name → Subscriptions → select Brilliant → Cancel Subscription. Refunds must be requested through Apple.
- Android: Open Google Play Store → tap profile icon → Payments & Subscriptions → Subscriptions → select Brilliant → Cancel Subscription. Refunds must be requested through Google Play.
What happens when you cancel
Access and billing
After cancellation your subscription access typically continues until the end of the paid billing period. Automatic renewal stops at the next renewal date.
Account status and content
Your account information and progress are usually retained so you can sign in again or resubscribe later. For specific data‑retention questions, contact Brilliant support for confirmation.
Will I get a refund?
Official policy
Brilliant’s stated policy is that payments are non‑refundable and there are no refunds or credits for partially used subscriptions. Refunds, if any, are discretionary and handled case‑by‑case.
Exceptions and how to request
- Web purchases: If eligible you may see a “Request a Refund” option in Subscription Settings; requests are reviewed by Support (response ~2 business days).
- App Store purchases: Request refunds through Apple’s “Report a Problem” system - Apple handles those requests.
- Google Play purchases: Request refunds through Google Play’s “Order History” → “Request a refund” or “Report a problem” flow - Google handles those requests.
Brilliant plans and pricing
Reported plans
Official INR pricing is not published consistently. Community reports and in‑app listings show variable prices depending on platform, trial offers, and browsing context.
Notes on accuracy
Prices below are reported values from users and in‑app listings; they may vary by offer, region, or device. Treat these as approximate guides.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Monthly (App Store in‑app) | ₹1,199 | Monthly | Brilliant Premium via Apple iOS in‑app purchase |
| Monthly (reported - website) | ≈₹500 | Monthly | Standard monthly subscription without trial |
| Monthly (reported - incognito) | ≈₹400 | Monthly | With 30‑day free trial via website (incognito) |
| Monthly (reported - Android App) | ≈₹300 | Monthly | With 7‑day free trial via Android app |
| Annual (reported - incorrect listing) | ₹6,800 | Annual | Reported on some listings but likely incorrect |
| Annual (reported - corrected) | ₹390 | Annual | In‑app corrected value reported by users |
Your consumer rights in India
Cooling‑off and digital content rules
Under Indian consumer protection rules, digital services may fall under 'Unsupported Digital Content' provisions, and consumers generally have a 7‑day cooling‑off right from purchase to cancel and seek a refund unless the content is fully delivered and access has been started.
When Brilliant’s policy may conflict with law
- Brilliant’s non‑refund policy may conflict with statutory rights if renewals occur without adequate notification or if consumers did not consent to delivery.
- If charged unfairly, consumers can raise disputes with their bank, request chargebacks, or file complaints under the Consumer Protection Act, 2019 for unfair trade practices.
- Track trial and renewal dates and preserve evidence if you intend to escalate a charge.
Customer experiences
Positive feedback
- Users praise the interactive, well‑designed lessons, clear structure, and strong content for math and science learning.
- Many reviewers highlight bite‑sized lessons, engaging puzzles, and effective concept delivery.
Common complaints
- Frequent reports of unexpected billing after cancellation or trial end, and dissatisfaction with refunds.
- Complaints about unresponsive or robotic customer support and frustration over auto‑renewal communication.
Documentation checklist
What to collect
- Subscription confirmation emails and receipts showing dates and amounts.
- Screenshots of Subscription Settings showing subscription status and any “Cancel” or “Request a Refund” options.
- Bank or card statements showing the charge(s) in question.
How to prepare for escalation
- Record dates of trial start and auto‑renewal charge, and any support ticket IDs or reply emails.
- Prepare a short timeline of events and keep copies of all correspondence before contacting your bank or filing a consumer complaint.
Common mistakes
Billing and trial mistakes
One common error is forgetting the trial end date and assuming cancellation later will trigger an automatic refund. Trials and auto‑renews need active cancellation before the trial expires.
Support and evidence errors
Another frequent mistake is not saving receipts or screenshots of the subscription page and cancellation steps. Lacking clear evidence weakens refund or dispute claims.
Comparative recap
Quick comparison
| Method | How to cancel | Refund route | Typical price (INR) | Period |
|---|---|---|---|---|
| Web (direct) | Subscription Settings → Cancel Subscription | Request via Brilliant Support (if “Request a Refund” available) | ≈₹400 - ₹500 | Monthly |
| iOS (Apple App Store) | iOS Settings → Your name → Subscriptions → Brilliant → Cancel | Request refund through Apple’s systems | ≈₹1,199 | Monthly |
| Android (Google Play) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Brilliant → Cancel | Request refund through Google Play | ≈₹300 | Monthly |
Notes
Prices and trial lengths vary by platform and offer. Refund responsibility depends on where the purchase was made (Brilliant vs Apple vs Google).
After cancelling
Immediate next steps
- Save a screenshot of the cancellation confirmation and the expiration date shown in your account.
- Monitor your bank or card statement to ensure no further charges appear after the billing period ends.
If you need a refund
- For web purchases, look for “Request a Refund” in Subscription Settings and submit a Support request; expect a review (response ~2 business days).
- For App Store or Google Play purchases, use Apple’s or Google Play’s refund/report‑a‑problem flows and follow their instructions.
- If charged unfairly, consider contacting your bank to dispute the charge and gather documentation for a formal complaint.
Address
Official contact address (found on site)
No2, 1st floor, A R Complex, Opposite Sambhram Eng institute, Hesaraghatta Main Road, Bangalore 560097, India
Notes about contacting
This address comes from publicly listed contact information; for support and account actions, use the account Subscription Settings or the app store where you purchased the subscription.