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I hereby notify you of my decision to terminate the contract relating to the Byju'S service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Byju'S: Easy Method
What is Byju'S
Overview
Byju'S is an Indian edtech company that offers app-based learning, blended classes, tuition centres, and home tuition programs for school and competitive exams.
The company provides subscription products, device-linked programs, and limited-offer courses with distinct cancellation and refund terms.
Key offerings
Offerings include the Learning App (digital subscription), Byju's Classes (blended offline/online), Tuition Centres (BTC), and Byju's Home Tuition (BHT).
Some programs include devices or study materials which carry separate fee and return conditions.
How to cancel Byju'S
General steps (digital / web / app)
- Email a cancellation request to cancellations@byjus.com with your order details (order id, registered name, phone, email).
- Optionally call the designated customer number provided during signup (e.g., 09241333666) to register the request.
- Keep the emailed acknowledgement or call reference number for follow-up.
Program-specific routes
- Byju's Home Tuition (BHT): Call +91 16364007228 and email cancellations@byjus.com. See the BHT refund page for details: BHT refund policy.
- Byju's Tuition Centres (BTC): Submit a withdrawal application at your BTC branch. See BTC policy: BTC refund policy.
- Limited Offer Products / IAS / special programs: Follow email/phone process and the 14-day look-up rules on the IAS/refund pages: IAS / Limited Offer refund policy.
What happens when you cancel
Access and account
Access to paid course content is typically revoked after cancellation is processed.
Auto-renewals (if any) are stopped once cancellation is accepted; confirm with support that renewal has been disabled.
Data and materials
User account data and progress remain with Byju'S per their terms; request any required data export via customer support.
If your program included a device or physical study materials, return terms and conditionally refundable fees apply as per the program policy.
Will I get a refund?
14-day look-up / right to refund
- For many limited-offer products and certain programs there is a 14-calendar-day look-up period from order confirmation, delivery, or activation during which the full course fee may be refundable.
- See official terms for Limited Offer / IAS programs: IAS refund policy.
Exceptions, device and material fees
- Device fees, study material fees, registration fees and certain charges are generally non-refundable even within the look-up period unless a specific conditional return is allowed.
- BHT/BTC may refund tablet charges only if the tablet is returned undamaged within the stated window. See: BHT refund policy and BTC refund policy.
Mode and timeline of refunds
- Refunds are processed in INR to the original payment source (bank transfer / cheque) after approval.
- Typical processing timelines cited are ~28 - 30 days from approval; if the original instrument is inactive, you may need to provide alternate bank details.
- For official timing see the Limited Offer and BHT pages: IAS refund policy and BHT refund policy.
Byju'S plans and pricing
Pricing summary
The following annual prices are representative of commonly listed plans in available public materials.
For exact current quotes contact Byju'S sales or support; annual prices shown below are indicative.
| Plan | Price (INR) | Period |
|---|---|---|
| Byju's Learning App (digital subscription) | ₹12,000 | Annual |
| Byju's Classes (offline/online blended) | ₹24,000 | Annual |
| Byju's Tuition Centres (BTC) | ₹36,000 | Annual |
Notes on pricing
Monthly pricing was not available in the verified public materials; listed prices are annual and indicative only.
Contact Byju'S for promotions, limited-offer pricing, or device-bundled package costs.
Your consumer rights in India
Legal protections
Consumers are protected under the Consumer Protection Act and COPRA for unfair trade practices, misrepresentation, and failure to honour advertised refund terms.
Companies must disclose terms clearly; hidden or misleading clauses may be actionable under law.
Escalation and remedies
- If refund or redress is denied, you may escalate to the District Consumer Disputes Redressal Commission and higher authorities under the Consumer Protection Act.
- Where companies fail to honor their published policies, courts or consumer forums can order refunds with interest in appropriate cases.
Customer experiences
Summary of reported issues
Public reviews include complaints about delayed or denied cancellations, unresponsive support, and disputes over device fees and trial-to-subscription conversions.
Some users report aggressive sales tactics and problems with long-term contracts; experiences vary by program and location.
Positive reports and caveats
There are occasional positive reviews noting helpful content or satisfied outcomes; however these are less common in public review samples.
Always confirm cancellation and refund steps in writing, and keep records of communications to improve resolution chances.
Documentation checklist
Essential items to include
- Order ID / Subscription ID and registered account details (name, email, phone).
- Proof of payment: transaction receipt, bank statement, or invoice copy.
- Any delivery or activation date evidence (for look-up period calculations).
Optional supporting items
- Photos of physical items (device condition) and tracking receipts if returning goods.
- Copies of email correspondence or chat transcripts with Byju'S support or sales representatives.
Common mistakes
Missing timelines
Waiting beyond the 14-calendar-day look-up period is a common mistake that can forfeit the right to a full course fee refund.
Count days from the date of order confirmation, delivery, or activation as specified in the program terms.
Poor documentation
Failing to keep payment receipts, order IDs, or written cancellation confirmations makes disputes harder to resolve.
Also avoid relying solely on verbal assurances; always follow up with email and save acknowledgements.
Comparative recap
Quick comparison
The table below summarizes cancellation processes, refund windows, and device fee rules across main program types.
| Service | Cancellation process | Refund window | Device / study material fees |
|---|---|---|---|
| Limited Offer Products (web/app / IAS) | Email cancellations@byjus.com or call listed numbers; follow policy page. | Full course fee refundable within 14 days from order confirmation / delivery / activation. | Device and study material fees generally non-refundable. |
| Byju's Home Tuition (BHT) | Call +91 16364007228 and email cancellations@byjus.com; submit withdrawal application. | Full refund of program fee if within 14 calendar days (including Orientation Date). | Device fee refundable only if returned within 14 days in acceptable condition; trial fee non-refundable. |
| Byju's Tuition Centres (BTC) | Submit withdrawal application at BTC branch as per BTC policy. | Registration fee refundable within 14 days from Orientation Date; otherwise no refund. | Tablet charges refundable if returned undamaged within 14 days; after that no refunds. |
After cancelling
Follow-up actions
Retain all cancellation acknowledgements and the refund approval reference. Monitor bank/statement for the refund timeline given.
If a refund is delayed beyond the stated period, follow up with support and reference your original approval ID.
Helpful official links
- Byju's IAS / Limited Offer refund policy: https://byjus.com/ias/refund-policy/
- Byju's Home Tuition refund policy: https://byjus.com/home-tuition/refund-policy/
- Byju's BTC refund policy: https://byjus.com/btc/refund-policy/
- General updated refund terms: https://byjus.com/byjus-updated-refund-policy/
Address
Head office
BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
Contact for cancellations
Email: cancellations@byjus.com
Representative phone examples: 09241333666 (general/digital), +91 16364007228 (BHT contact).