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I hereby notify you of my decision to terminate the contract relating to the Course Hero service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Course Hero: Easy Method
What is Course Hero
Overview
Course Hero is a subscription-based online education platform that offers study documents, textbook solutions, expert Q&A, and tutor help.
Who uses it
Students and educators use Course Hero to access study guides, upload notes for credit, and ask tutors questions for learning support.
How to cancel Course Hero
Cancel on the Course Hero website (recommended)
- Log into your Course Hero account on the web.
- Click your profile picture and go to Account Settings.
- Choose "Stop Recurring Membership" and follow the on-screen prompts to confirm cancellation.
- Reference: How to cancel.
Cancel on mobile app purchases
- iOS (App Store / iTunes): Manage and cancel the subscription from your Apple ID settings; Course Hero cannot cancel App Store subscriptions.
- Android (Google Play): Manage and cancel via your Google Play account; Course Hero cannot cancel or refund Google Play purchases.
- For platform-managed purchases, use Apple or Google support pages within those stores to request changes or refunds.
What happens when you cancel
Billing and access
Cancellation stops future recurring charges, but you retain access until the end of your current billing period.
Course Hero states cancellations take effect within seven (7) business days; outstanding debts must be paid before cancellation is final.
Data and account state
Your account and uploaded documents remain tied to your Course Hero account unless you request deletion separately.
Membership features end at billing-period expiry; saved notes and uploads typically remain unless you delete them.
Will I get a refund?
Money-Back Guarantee
Course Hero offers a Money-Back Guarantee: full refunds may be available if requested within 30 days and if you meet use limits.
- Conditions include ≤5 subscription unlocks and ≤1 tutor question, no prior refund, and bundle-specific limits.
- Introductory trials require refund requests within 3 days with stricter limits (≤3 days used, ≤3 unlocks, ≤1 tutor question).
- See details: Money-Back Guarantee.
Other refund rules and platform purchases
All payments are generally final except where the Money-Back Guarantee or applicable law provides otherwise.
- If dissatisfied with tutor help, you can flag the question or contact support; approved refunds are processed and card reversals may take ~5 business days.
- App Store and Google Play purchases must be refunded through Apple or Google; Course Hero cannot process those refunds. See: Refunds policy.
Course Hero plans and pricing
Pricing summary
Below are Course Hero subscription plan examples and approximate INR conversions. Actual charges may vary with exchange rates, taxes, or platform pricing.
Notes on accuracy
Prices shown are USD list prices converted at ~1 USD = ₹83. No official INR pricing was located; check your payment method for the final amount charged.
| Plan | Price (USD) | Price (INR, est.) | Period | Features |
|---|---|---|---|---|
| Monthly | $39.99 | ₹3,320 (approx.) | Monthly | Access for 1 month, up to 10 Tutor questions per month. |
| Quarterly | $19.95 per month (billed $59.85 every 3 months) | ₹1,660 per month (~₹4,960 per quarter) | Quarterly | Access for 3 months, up to 20 Tutor questions per quarter. |
| Annual | $9.95 per month (billed $119.40 annually) | ₹825 per month (~₹9,900 per year) | Annual | Access for 12 months, up to 40 Tutor questions per year. |
Your consumer rights in India
Right to cancel within a cooling-off period
Course Hero acknowledges that under applicable consumer law you may have a right to cancel within 14 days of initial subscription.
If you cancel within that period, Course Hero may deduct a proportionate amount for services already provided as permitted by law.
Platform-specific and legal considerations
For App Store or Google Play purchases, consumer rights and refund routes may be governed by Apple or Google policies rather than Course Hero directly.
If you believe statutory consumer rights apply in India, include those references when disputing a charge with Course Hero or your payment provider.
See Course Hero's prior terms for related language: Terms excerpt.
Customer experiences
Positive feedback
Some users report Course Hero provides a useful variety of study documents and accepts uploads in exchange for credits.
Positive reviews note helpful resources and broad document coverage for many course topics.
Common complaints
- Reports on review sites describe difficulties obtaining refunds and instances of charges continuing after cancellation.
- Some users say customer service can be slow or unresponsive; others report needing escalation or chargebacks to recover funds.
Documentation checklist
What to prepare before contacting support
- Account email and username used on Course Hero.
- Order or subscription confirmation (transaction ID, date, and charged amount).
- Payment method details (last four digits of card, or platform used: Apple/Google).
Additional supporting items
- Screenshots of billing statements and the Account Settings page showing cancellation options.
- Any support tickets, emails, or chat transcripts with timestamps related to cancellations or refund requests.
Common mistakes
Not cancelling in the correct place
Many users try to cancel via Course Hero for App Store/Google Play subscriptions; those must be cancelled through Apple or Google.
Failing to cancel on the correct platform can result in continued charges.
Missing refund windows or conditions
Requesting a refund after the Money-Back Guarantee window or after exceeding usage limits (unlocks/tutor questions) often leads to denial.
Also, not settling outstanding debts before cancellation can delay or prevent finalization of cancellation or refunds.
Comparative recap
Quick comparison
The table below contrasts cancellation and refund handling across Course Hero web, Apple App Store, and Google Play.
How they differ
| Platform | How to cancel | Who handles refunds | Access after cancel |
|---|---|---|---|
| Course Hero (Web) | Account Settings → Stop Recurring Membership on Course Hero site | Course Hero (Money-Back Guarantee / support) | Access until end of current billing period |
| Apple App Store (iOS) | Manage subscriptions in your Apple ID / App Store settings | Apple handles refunds; Course Hero cannot process them | Access per App Store subscription terms |
| Google Play (Android) | Manage subscriptions in Google Play account | Google Play handles refunds; Course Hero cannot process them | Access per Google Play subscription terms |
After cancelling
Follow-up actions
- Keep confirmation of cancellation from your Course Hero Account Settings or platform receipt.
- Monitor your bank or card statement for any post-cancellation charges and note dates for disputes.
Helpful official links
- How to cancel your Course Hero subscription
- Money-Back Guarantee details
- Refunds and platform purchase notes
- If you are not satisfied with tutor help
Address
Corporate mailing address
Course Hero, Inc.
2000 Seaport Blvd, Floor 3, Redwood City, CA 94063, United States
Notes on contacting
For billing and refund issues, use the support links above to open a ticket from your registered account for fastest handling.