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I hereby notify you of my decision to terminate the contract relating to the Cuemath service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cuemath: Easy Method
What is Cuemath
Overview
Cuemath is an India-based online learning platform focused on personalised mathematics tutoring for students from KG to Grade 12.
The program combines live classes, workbooks, and app-based practice to improve conceptual understanding and problem-solving skills.
Service model
Cuemath offers online 1:1, 1:2 and 1:4 classes and in-person centre plans with bundled materials and app access.
Subscriptions can be bought directly from Cuemath (CUE Store) or via app stores (Apple App Store, Google Play).
How to cancel Cuemath
If you subscribed via Apple App Store
- Open your iPhone Settings → Apple ID → Subscriptions.
- Select CUE (Cuemath) and tap Cancel Subscription to stop future renewals.
- Cuemath (CUE) cannot cancel Apple-managed subscriptions on your behalf; use the Apple subscription settings.
- Reference: Cuemath cancellation guide.
If you subscribed via Google Play Store
- Open the Google Play app → Payments & subscriptions → Subscriptions.
- Select CUE and choose Cancel Subscription to end automatic renewals.
- Cuemath cannot process cancellations for Google Play subscriptions; cancellations must be done in Google Play.
- Reference: Cuemath cancellation guide.
If you subscribed via the CUE Store (direct on cuetheapp.com)
- Direct subscriptions are managed by Cuemath; cancellation and refund requests can be handled by their support team.
- Initiate a request via the Support section in the Cuemath app for fastest resolution.
- Reference: Cuemath cancellation guide.
Important notes
- Deleting the Cuemath app does not cancel your subscription; you must follow the platform-specific cancellation steps above.
- Keep your subscription confirmation, payment receipt, and the account email handy when requesting cancellation or refund.
What happens when you cancel
Access after cancellation
If you cancel a subscription, access typically remains active until the end of the paid billing cycle or the number of purchased sessions is exhausted.
When purchased via Apple or Google, the app-store rules determine how long access continues after cancellation.
Automatic renewal and billing
Cancelling stops future automatic renewals; it does not retroactively remove charges already billed prior to cancellation.
For direct CUE Store plans, Cuemath processes cancellations and any applicable pro-rata refunds as per their policies.
Data and account retention
Your Cuemath account and learning data usually remain intact after cancellation to allow reactivation later.
Contact support if you want account deletion or data export as different policies may apply.
Will I get a refund?
Cuemath refund policy (direct subscriptions)
Cuemath allows cancellation at any time with no cancellation fees and provides a pro‑rata refund for unused classes within the program tenure.
Refund amounts are calculated based on remaining sessions; initiate requests via the Support section in the Cuemath app.
Reference: Cuemath FAQ.
App-store subscriptions (Apple / Google)
For subscriptions bought through Apple or Google Play, refunds and cancellations are governed by the respective store policies.
Cuemath cannot directly cancel or refund Apple/Google-managed subscriptions; pursue refunds through the store if required.
Exceptions and non-refundable items
- Some enrolment or setup fees and dispatched hardware (e.g., tabs) may be non‑refundable in certain scenarios.
- Review the enrolment terms that applied at purchase and raise questions with Cuemath support if exceptions were not clearly communicated.
Cuemath plans and pricing
Published in-person and online prices
Below are Cuemath plans and indicative prices published or reported for India. Online monthly prices may vary by city or promotions.
Note: Online monthly prices listed are from third-party sources; confirm final price with Cuemath before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| In-person Center (3-month) | ₹7,499 | 3 months | All-inclusive fee, same across grades, includes workbooks and app access |
| In-person Center (6-month) | ₹11,999 | 6 months | All-inclusive fee, same across grades, includes workbooks and app access |
| In-person Center (10-month) | ₹17,999 | 10 months | Academic-year plan, includes all materials and app access |
| Online 1:1 (KG - 8) | ₹9,100 per month | Monthly | 8 classes/month, one student per class, online |
| Online 1:2 (KG - 8) | ₹4,917 per month | Monthly | 8 classes/month, two students per class, online |
| Online 1:4 (KG - 8) | ₹3,100 per month | Monthly | 8 classes/month, four students per class, online |
Confirm pricing
Prices shown are indicative. Always confirm the exact amount, taxes, and any one-time fees with Cuemath before subscribing.
Use the Support section in the app or your enrolment contact to verify final billing details.
Your consumer rights in India
Right to cancel and refund for unrendered services
Under Indian consumer protection norms, customers can seek refunds for advance payments for services that are not rendered.
Cuemath’s pro‑rata refund for unused classes aligns with the standard expectation that unrendered sessions be refunded.
App-store limitations
For Apple and Google Play subscriptions, store policies determine cancellation and refund procedures, limiting Cuemath’s direct intervention.
Consumers still retain rights, but may need to pursue refund claims through the respective app store mechanisms.
Challenging non-refundable items
- Fees labelled non‑refundable (e.g., enrolment, dispatched hardware) can be challenged if the exception was not clearly disclosed at purchase.
- Keep documentation of disclosures, receipts, and communications to support any consumer complaint.
Customer experiences
Positive feedback
Many parents praise Cuemath teachers for being patient and effective, and report improvements in confidence and academic performance.
Reviewers also highlight a well-designed platform and useful practice materials for logical reasoning and problem solving.
Negative feedback
Some users report delays in refunds, difficulty obtaining timely support responses, and occasional unprofessional behaviour by coordinators.
Complaints also include concerns about aggressive sales practices or unexpected price changes at renewal.
How to use reviews
- Use user reviews to understand common strengths (teacher quality, materials) and recurring issues (support, refunds).
- Contact Cuemath support directly for unresolved issues before escalating through consumer forums or app-store dispute channels.
Documentation checklist
Essential documents to have ready
- Subscription confirmation or invoice (order ID).
- Registered account email and student details (name, grade).
- Payment proof (card statement, UPI receipt, bank transaction).
Additional helpful items
- Dates of purchase and last attended session or class count remaining.
- Screenshot of the subscription entry in Apple ID or Google Play if applicable.
- Any communication with counsellors or support (emails, chat transcripts).
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the app cancels the subscription. It does not; the subscription continues until cancelled through the store or CUE Store.
Not checking which platform billed you
Failure to confirm whether your plan is billed via Apple, Google, or directly by Cuemath leads to delays in cancellation and refund processing.
Missing timelines or proof
Not keeping payment receipts or failing to request refunds within the stated tenure (for pro‑rata refunds) can slow or jeopardise claims.
Comparative recap
Quick comparison summary
This table compares how cancellations and refunds are handled across Apple, Google Play, and Cuemath (direct).
Use it to decide the correct channel for cancellation and where to request refunds.
| Platform / Item | How to cancel | Refund eligibility | Who can process refund |
|---|---|---|---|
| Apple App Store | Cancel via iPhone Settings → Apple ID → Subscriptions → CUE | Subject to Apple policy; store-level refund rules apply | Apple (Cuemath cannot cancel Apple-managed subscriptions) |
| Google Play Store | Cancel via Google Play app → Payments & subscriptions → Subscriptions → CUE | Subject to Google Play policy; store-level refund rules apply | Google Play (Cuemath cannot cancel Google-managed subscriptions) |
| CUE Store (direct) | Request cancellation via Cuemath Support in the app or enrolment contact | Pro‑rata refund for unused classes within the program tenure (per Cuemath policy) | Cuemath support processes refunds for direct subscriptions |
| Deleting the app | Does not cancel subscription | No refund automatically; subscription remains active until cancelled | Depends on store or Cuemath - action still required by user |
Recommendation
Always cancel in the platform where the payment was taken and keep proof of cancellation and payment for any refund follow-up.
If in doubt, contact Cuemath Support via the app and provide your payment receipt and account details.
After cancelling
What to expect next
After you cancel, expect access to continue until the paid period or purchased sessions end unless otherwise stated by the app store.
If eligible for a refund, follow Cuemath’s refund process or the app-store refund flow as applicable.
Useful links and support
- Cuemath cancellation guidance: https://www.cuewebapp.com/cancellation
- Cuemath FAQ on cancellations/refunds: https://www.cuemath.com/frequently-asked-questions/
Escalation options
If support responses are delayed, compile your documentation and escalate via Cuemath’s in-app support or through the payment dispute mechanism of your bank or app store.
Consider filing a consumer complaint if you believe refund or disclosure obligations have been violated and informal escalation fails.
Address
Registered office
Plot No. F-17/5, Golf Course Rd, Sector 42, Gurugram, Haryana 122002, India
Contact tips
- When visiting or writing, include your account email, student name, and subscription/order ID to speed up assistance.
- Prefer in-app Support for faster case creation and tracking of cancellations or refunds.