Abbonamento illimitato Postclic: promo a Rs 92,44 per 48h con un primo mese obbligatorio a Rs 5.032,79, poi Rs 5.032,79 al mese senza impegno
Disdire DUOLINGO
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Servizio di disdetta N°1 in Italy
4.9Calculated on 5.6K reviews
Con la presente Le notifico la mia decisione di porre fine al contratto relativo al servizio Duolingo.
Questa notifica costituisce una volontà ferma, chiara e non equivoca di disdire il contratto, con effetto alla prima scadenza possibile o conformemente al termine contrattuale applicabile.
La prego di prendere ogni misura utile per:
– cessare ogni fatturazione a partire dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta presa in carico della presente richiesta;
– e, se del caso, trasmettermi il saldo finale o la conferma di saldo.
La presente disdetta Le è indirizzata tramite posta elettronica certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, il che ne fa uno scritto probante conforme ai requisiti della prova elettronica. Dispone quindi di tutti gli elementi necessari per procedere al trattamento regolare di questa disdetta, conformemente ai principi applicabili in materia di notifica scritta e di libertà contrattuale.
Conformemente alle regole relative alla protezione dei dati personali, Le chiedo inoltre:
– di eliminare l'insieme dei miei dati non necessari ai Suoi obblighi legali o contabili;
– di chiudere ogni spazio personale associato;
– e di confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della vita privata.
Conservo una copia integrale di questa notifica così come la prova di invio.
Avviso importante riguardo ai limiti del servizio
Per trasparenza e prevenzione, è essenziale ricordare i limiti inerenti a ogni servizio di invio dematerializzato, anche quando è marcato temporalmente, tracciato e certificato. Le garanzie riguardano l'invio e la prova tecnica, ma mai il comportamento, la diligenza o le decisioni del destinatario.
Attenzione, Postclic non può:
- garantire che il destinatario riceva, apra o prenda conoscenza della tua e-mail.
- garantire che il destinatario tratti, accetti o esegua la tua richiesta.
- garantire l'esattezza o la completezza del contenuto redatto dall'utente.
- garantire la validità di un indirizzo errato o non aggiornato.
- impedire una contestazione del destinatario sulla portata giuridica della posta.
Cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a gamified language-learning platform offering free lessons with an optional paid tier (Super Duolingo) that removes ads and adds premium features.
It is available as mobile apps (iOS/Android) and on the web at duolingo.com, with subscriptions managed either through app stores or via the website.
Main features
Free tier: ad-supported lessons, daily practice, and community features.
Paid tier: ad-free learning, unlimited hearts, mistake reviews and offline access under the Super Duolingo plans.
How to cancel Duolingo
If you subscribed via Apple App Store
- Open iPhone Settings → tap your name → Subscriptions → select Duolingo → Cancel Subscription.
- Note: Deleting the Duolingo app does NOT cancel the subscription; subscriptions auto-renew unless cancelled more than ~24 hours before renewal.
- For more details see this guide: Cancel via Apple guide.
If you subscribed via Google Play
- Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → select Duolingo → Cancel subscription.
- Deleting the app or cancelling via Duolingo web will not stop app-store managed subscriptions; cancel inside Google Play to stop renewals.
- See a step-by-step reference here: Google Play cancellation.
If you subscribed on Duolingo web
- Log into duolingo.com → Settings → Manage Subscription (or "Super Duolingo") → Cancel.
- Your progress remains and paid features stay active until the end of the current billing period after cancellation.
- See the web-cancellation walkthrough: Web cancellation steps.
What happens when you cancel
Access to features
After cancelling, paid features continue until the end of the current billing cycle; you retain progress and course data on your account.
Renewal and billing
Cancellation prevents future renewals but does not typically prorate past payments. App-store subscriptions auto-renew unless cancelled before the renewal window.
Account and data
Cancelling does not delete your Duolingo account or learning progress. You can continue using the free tier and reactivate subscription at any time.
Will I get a refund?
General policy
Payments already processed are generally non-refundable; Duolingo itself usually does not offer refunds directly.
Refund requests should be made through the App Store or Google Play and are subject to those stores' refund policies.
Exceptions and common outcomes
- Users sometimes report being charged after cancelling (especially when a trial ends); refunds have been obtained via app stores or by contacting support, but are not guaranteed.
- No explicit 14-day statutory “cooling-off” right is stated in Duolingo's own policies; statutory consumer rights in India may apply separately.
Duolingo plans and pricing
Summary
The table below lists commonly reported in-app prices for India. Prices vary by platform, promotions, and location.
Notes on accuracy
Prices reflect reported in-app purchase options for iOS/Android in India and may change with platform listings or promotions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Super Duolingo - monthly (App Store / Google Play) | ₹1,199/month (or ₹950 as a discounted variant) | Monthly | Ad-free learning, unlimited hearts, mistake reviews, offline access |
| Super Duolingo - annual (App Store / Google Play) | ₹950/year (reported promotional/locked-in rate) | Annual | Same as monthly but billed annually |
| Super Duolingo - family plan (App Store) | ₹1,799/year | Annual | Up to 6 users, shared Super Duolingo benefits |
Your consumer rights in India
Key legal protections
Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, platforms must publish clear cancellation and refund policies and process valid refund requests in a timely manner.
Remedies and escalation
- If a digital service is misrepresented or deficient, consumers can demand cancellation and refund; refusal may be an unfair trade practice.
- Unresolved disputes can be escalated via grievance redressal systems or consumer forums and relevant government portals.
More on legal enforceability and rights: Consumer rights guidance (law4u).
Customer experiences
Positive feedback
Many users praise Duolingo's free lessons and find it useful for short daily revision and vocabulary practice.
Trusted review platforms show positive mentions of the app’s core learning value.
Negative feedback
Common complaints include perceived lack of customer support, app glitches (e.g., XP crediting issues), aggressive ads, and confusing subscription/billing flows.
See user reviews and themes here: Trustpilot Duolingo reviews.
Documentation checklist
What to prepare before contacting support
- Order/receipt email from Apple or Google (order ID and date).
- Screenshots of subscription status in app or web, and billing statements showing charges.
- Account email/username and device details (iOS/Android/web).
What to include in a refund/dispute request
- Clear explanation of the issue (e.g., charged after cancellation, trial auto-converted), with dates and evidence.
- Reference to the cancellation attempt (screenshots of cancellation screen or confirmation if available).
Common mistakes
Deleting the app
Example: Many users delete the Duolingo app assuming the subscription is cancelled. Deleting the app does not stop app-store managed subscriptions.
Cancelling in the wrong place
Example: Cancelling on the Duolingo website while the subscription is billed through Apple or Google Play will not stop renewals from the app store.
Missing renewal windows and records
Example: Waiting until after the renewal date to request a cancellation or refund, and not saving receipts or order IDs, weakens dispute claims.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | Settings → Your Name → Subscriptions → Duolingo → Cancel | Request via Apple; subject to Apple policy and not guaranteed | Paid features until end of billing period |
| Google Play | Play Store → Menu → Payments & Subscriptions → Subscriptions → Duolingo → Cancel | Request via Google Play; subject to Google policy and not guaranteed | Paid features until end of billing period |
| Duolingo web | duolingo.com → Settings → Manage Subscription → Cancel | Duolingo typically does not issue refunds; app-store refunds via stores | Paid features until end of billing period |
After cancelling
Next steps
Keep a copy of cancellation confirmation and any related receipts or order IDs. Monitor your bank or app-store account for any unexpected charges.
Helpful resources
- Cancellation guides and steps: Duolingo cancellation guide
- Web cancellation walkthrough: Cancel on the web
- Read user reviews and experiences: Trustpilot Duolingo reviews
- Consumer rights and escalation in India: Legal guidance (law4u)
Address
Known postal contact
The only postal address located in available notes is a Berlin address used in some third‑party contexts: Warschauer Pl. 11‑13, 10245 Berlin, Germany.
India presence
No official Duolingo postal address specifically for India was found in the reviewed sources. Use app-store channels or Duolingo web support for account and billing issues.