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I hereby notify you of my decision to terminate the contract relating to the Duolingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Duolingo: Easy Method
What is Duolingo
Overview
Duolingo is a gamified language-learning platform offering free lessons with an optional paid tier (Super Duolingo) that removes ads and adds premium features.
It is available as mobile apps (iOS/Android) and on the web at duolingo.com, with subscriptions managed either through app stores or via the website.
Main features
Free tier: ad-supported lessons, daily practice, and community features.
Paid tier: ad-free learning, unlimited hearts, mistake reviews and offline access under the Super Duolingo plans.
How to cancel Duolingo
If you subscribed via Apple App Store
- Open iPhone Settings → tap your name → Subscriptions → select Duolingo → Cancel Subscription.
- Note: Deleting the Duolingo app does NOT cancel the subscription; subscriptions auto-renew unless cancelled more than ~24 hours before renewal.
- For more details see this guide: Cancel via Apple guide.
If you subscribed via Google Play
- Open Google Play Store → Menu → Payments & Subscriptions → Subscriptions → select Duolingo → Cancel subscription.
- Deleting the app or cancelling via Duolingo web will not stop app-store managed subscriptions; cancel inside Google Play to stop renewals.
- See a step-by-step reference here: Google Play cancellation.
If you subscribed on Duolingo web
- Log into duolingo.com → Settings → Manage Subscription (or "Super Duolingo") → Cancel.
- Your progress remains and paid features stay active until the end of the current billing period after cancellation.
- See the web-cancellation walkthrough: Web cancellation steps.
What happens when you cancel
Access to features
After cancelling, paid features continue until the end of the current billing cycle; you retain progress and course data on your account.
Renewal and billing
Cancellation prevents future renewals but does not typically prorate past payments. App-store subscriptions auto-renew unless cancelled before the renewal window.
Account and data
Cancelling does not delete your Duolingo account or learning progress. You can continue using the free tier and reactivate subscription at any time.
Will I get a refund?
General policy
Payments already processed are generally non-refundable; Duolingo itself usually does not offer refunds directly.
Refund requests should be made through the App Store or Google Play and are subject to those stores' refund policies.
Exceptions and common outcomes
- Users sometimes report being charged after cancelling (especially when a trial ends); refunds have been obtained via app stores or by contacting support, but are not guaranteed.
- No explicit 14-day statutory “cooling-off” right is stated in Duolingo's own policies; statutory consumer rights in India may apply separately.
Duolingo plans and pricing
Summary
The table below lists commonly reported in-app prices for India. Prices vary by platform, promotions, and location.
Notes on accuracy
Prices reflect reported in-app purchase options for iOS/Android in India and may change with platform listings or promotions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Super Duolingo - monthly (App Store / Google Play) | ₹1,199/month (or ₹950 as a discounted variant) | Monthly | Ad-free learning, unlimited hearts, mistake reviews, offline access |
| Super Duolingo - annual (App Store / Google Play) | ₹950/year (reported promotional/locked-in rate) | Annual | Same as monthly but billed annually |
| Super Duolingo - family plan (App Store) | ₹1,799/year | Annual | Up to 6 users, shared Super Duolingo benefits |
Your consumer rights in India
Key legal protections
Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, platforms must publish clear cancellation and refund policies and process valid refund requests in a timely manner.
Remedies and escalation
- If a digital service is misrepresented or deficient, consumers can demand cancellation and refund; refusal may be an unfair trade practice.
- Unresolved disputes can be escalated via grievance redressal systems or consumer forums and relevant government portals.
More on legal enforceability and rights: Consumer rights guidance (law4u).
Customer experiences
Positive feedback
Many users praise Duolingo's free lessons and find it useful for short daily revision and vocabulary practice.
Trusted review platforms show positive mentions of the app’s core learning value.
Negative feedback
Common complaints include perceived lack of customer support, app glitches (e.g., XP crediting issues), aggressive ads, and confusing subscription/billing flows.
See user reviews and themes here: Trustpilot Duolingo reviews.
Documentation checklist
What to prepare before contacting support
- Order/receipt email from Apple or Google (order ID and date).
- Screenshots of subscription status in app or web, and billing statements showing charges.
- Account email/username and device details (iOS/Android/web).
What to include in a refund/dispute request
- Clear explanation of the issue (e.g., charged after cancellation, trial auto-converted), with dates and evidence.
- Reference to the cancellation attempt (screenshots of cancellation screen or confirmation if available).
Common mistakes
Deleting the app
Example: Many users delete the Duolingo app assuming the subscription is cancelled. Deleting the app does not stop app-store managed subscriptions.
Cancelling in the wrong place
Example: Cancelling on the Duolingo website while the subscription is billed through Apple or Google Play will not stop renewals from the app store.
Missing renewal windows and records
Example: Waiting until after the renewal date to request a cancellation or refund, and not saving receipts or order IDs, weakens dispute claims.
Comparative recap
At-a-glance comparison
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Apple App Store | Settings → Your Name → Subscriptions → Duolingo → Cancel | Request via Apple; subject to Apple policy and not guaranteed | Paid features until end of billing period |
| Google Play | Play Store → Menu → Payments & Subscriptions → Subscriptions → Duolingo → Cancel | Request via Google Play; subject to Google policy and not guaranteed | Paid features until end of billing period |
| Duolingo web | duolingo.com → Settings → Manage Subscription → Cancel | Duolingo typically does not issue refunds; app-store refunds via stores | Paid features until end of billing period |
After cancelling
Next steps
Keep a copy of cancellation confirmation and any related receipts or order IDs. Monitor your bank or app-store account for any unexpected charges.
Helpful resources
- Cancellation guides and steps: Duolingo cancellation guide
- Web cancellation walkthrough: Cancel on the web
- Read user reviews and experiences: Trustpilot Duolingo reviews
- Consumer rights and escalation in India: Legal guidance (law4u)
Address
Known postal contact
The only postal address located in available notes is a Berlin address used in some third‑party contexts: Warschauer Pl. 11‑13, 10245 Berlin, Germany.
India presence
No official Duolingo postal address specifically for India was found in the reviewed sources. Use app-store channels or Duolingo web support for account and billing issues.