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I hereby notify you of my decision to terminate the contract relating to the Fluentu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation FluentU: Easy Method
What is FluentU
Overview
FluentU is an online language-learning platform that uses real-world videos, interactive subtitles, quizzes and spaced repetition to teach vocabulary and comprehension.
The service supports multiple languages under one account and offers web and mobile (iOS/Android) subscription options.
Core features
Key features include labelled video content, a video-based dictionary, vocabulary practice tools and progress tracking across devices.
Subscriptions unlock full access to the library and advanced learning tools; a free tier is available with limited content.
How to cancel FluentU
Cancel on the FluentU website (Web)
- Log into your FluentU account on the FluentU website.
- Go to More on the left panel, then Settings → Subscription.
- Choose Downgrade to Free. Your subscription remains active until the end of the billing period.
Cancel on iOS (App Store)
- Open your device Settings → tap your Apple ID → Subscriptions.
- Find the FluentU subscription and choose Cancel Subscription.
- Cancellation stops future charges but stays active until the end of the billing period.
Cancel on Android (Google Play)
- Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
- Select FluentU and tap Cancel subscription.
- Cancellation prevents future charges but remains active until the billing period ends.
What happens when you cancel
Access after cancellation
When you cancel, you keep access to paid features until the current billing period ends.
After the period ends your account is downgraded to the free plan and paid features are removed.
Renewal and billing
Cancelling prevents automatic renewal at the next billing date; you will not be billed again after the current paid period.
For in-app subscriptions, billing is managed by Apple or Google Play and must be cancelled through them.
Data and account retention
Your account, learning progress and settings typically remain associated with your account even after downgrade.
If you wish to delete your account entirely, contact FluentU support to request account deletion.
Will I get a refund?
Web (FluentU direct) refund policy
FluentU offers a money-back guarantee when purchased via their website. Email support@fluentu.com to request a refund.
The commonly stated window is a 20-day money-back guarantee from the charge date; some references mention up to 30 days.
App Store and Google Play purchases
In-app purchase refunds are handled by Apple or Google, not by FluentU. Request refunds through Apple Support or Google Play Help.
FluentU cannot directly reverse App Store or Google Play in-app purchase charges; use the platform’s refund paths.
Exceptions and practical tips
- Contact support@fluentu.com within the stated refund window for web purchases and keep your transaction receipt.
- If you are outside the refund window, ask support - responses may vary case-by-case.
- For billing disputes on in-app purchases, gather purchase receipts and follow Apple/Google dispute procedures.
FluentU plans and pricing
Pricing summary
Regional in-app prices may vary. App Store listings show several INR price points for FluentU in-app purchases.
Website pricing is generally shown in USD; INR pricing is visible in the App Store for in-app options.
Known price points
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| FluentU Plus (in-app Apple iOS) | ₹2,299 | Unknown | Full access to videos, quizzes, vocabulary tools (in-app subscription) |
| Other FluentU Plus in-app options | ₹1,049 - ₹18,500 | Unknown | Multiple in-app tiers/options for different durations or bundles |
Your consumer rights in India
Cancellation and refund expectations
Under Indian consumer protection norms, digital subscriptions should provide a clear cancellation mechanism and transparent refund policy.
A stated 20-day money-back guarantee is aligned with reasonable consumer expectations; any discrepancies warrant clarification.
Escalation and remedies
If you face unauthorized charges or an unhonoured refund, you may escalate to payment providers, your bank, or consumer forums in India.
Keep records of communications and receipts when filing disputes with your payment provider or consumer protection agencies.
Legal note
This is an interpretation based on general Indian consumer protection rules and the verified policy summary; seek official legal advice for authoritative guidance.
For formal disputes, consult Indian consumer protection resources or a legal advisor.
Customer experiences
Positive feedback
Many users praise FluentU’s customer support for responsiveness and professionalism in resolving issues.
Users also value the vocabulary tools, real-world video context with quizzes, and multi-language access on one account.
Negative feedback
Some users report billing problems such as unwanted or repeated charges, or the app showing a free subscription while charges continue.
Other complaints include difficulty cancelling via the app, payment system issues, robotic audio pronunciation and limited speaking practice.
Takeaways
- Support tends to be responsive, but billing issues are a recurring theme - monitor statements after cancelling.
- Compare web vs in-app purchase paths and keep evidence of your subscription and cancellation steps.
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or receipt (transaction ID and date).
- Screenshot of account subscription status and billing page.
- Device details for in-app purchases (iOS or Android), and the Apple/Google order number if available.
What to collect for disputes
- Bank or card statements showing the charge(s).
- All communications with FluentU support (email threads or chat logs).
- Dates of cancellation attempts and steps taken (screenshots are helpful).
Common mistakes
Canceling in the wrong place
A common error is cancelling within the app but not via the platform that billed you (App Store/Google Play). This leaves the subscription active at the payment provider.
Always cancel with the same service that processed the payment: FluentU web, Apple, or Google Play.
Missing refund windows and evidence
Users sometimes miss the 20-day (or referenced 30-day) refund window or fail to keep receipts, which complicates refund requests.
Save receipts and email support@fluentu.com promptly for web purchases to preserve refund eligibility.
Assuming immediate access loss
Some expect immediate loss of access after cancellation; in reality, access continues until the billing period ends.
Check the subscription end date in your account or with your app store to confirm remaining access time.
Comparative recap
Quick side-by-side
| Platform | How to cancel | Refund handling |
|---|---|---|
| Web (FluentU website) | Account → More → Settings → Subscription → Downgrade to Free | Refunds via FluentU support (support@fluentu.com); commonly 20-day guarantee |
| iOS (App Store) | Apple ID → Subscriptions → Cancel (on device) | Refunds handled by Apple; request via Apple Support |
| Android (Google Play) | Google Play → Payments & subscriptions → Subscriptions → Cancel | Refunds handled by Google; request via Google Play Help |
After cancelling
What to check immediately
- Confirm cancellation in your FluentU account or the App Store/Google Play subscription list.
- Watch your bank or card statements for any unexpected charges in the following billing cycle.
Who to contact
- For web purchases and refund requests: email support@fluentu.com within the stated refund window.
- For in-app purchase refunds: contact Apple Support or Google Play Help and provide your store order number.
If issues persist
If you experience unauthorized charges or unresolved refunds, contact your bank or payment provider to dispute transactions.
You may also escalate to Indian consumer forums or complaint bodies if necessary, keeping documentation ready.
Address
Corporate contact
FluentU (corporate address as listed in public records):
21st Floor, Yat Chau Building, 262 Des Voeux Road Central, Sheung Wan, Hong Kong
Support email
For refunds and account support (web purchases): support@fluentu.com