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I hereby notify you of my decision to terminate the contract relating to the Mindpal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mindpal: Easy Method
What is MindPal
Overview
MindPal is a subscription-based app and web service that offers brain-training games, daily workouts, and progress metrics to improve memory, attention, vocabulary, math and other cognitive skills.
How it is delivered
MindPal is available on the web and as mobile apps distributed through the Apple App Store and Google Play Store. Access and billing depend on the platform used to subscribe.
How to cancel MindPal
Cancel on the web
- Sign in to your MindPal account and go to Account or Subscription settings to cancel.
- Alternatively, send a termination notice by email to support@mindpal.io; include your account email and order details.
Cancel on mobile (iOS / Android)
- iOS (App Store): Open your Apple ID / App Store subscription settings and cancel the MindPal subscription there.
- Android (Google Play): Open Google Play → Subscriptions and cancel the MindPal subscription from your Google account.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the current billing period. You retain Pro features until that date.
Renewals and data
Auto-renewal stops after cancellation. Your account data and progress are normally retained; you can sign in again to resubscribe without losing history unless you request account deletion.
Will I get a refund?
Refunds for web purchases
MindPal offers a 14-Day Money-Back Guarantee for purchases or renewals made on the web.
- Request a full refund within 14 days by contacting support@mindpal.io.
- Refunds are processed in approximately 5 - 10 business days after approval.
Refunds for in-app purchases
For purchases made via the App Store or Google Play, refunds are handled by Apple or Google, not MindPal.
- Submit refund requests through Apple or Google support channels; their policies and timelines apply.
- MindPal cannot directly issue refunds for those platform charges.
MindPal plans and pricing
Pricing summary
The App Store listing shows multiple MindPal Pro prices in INR but does not specify the billing period for each price point.
Details (as listed)
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| MindPal Pro (India, iOS) | ₹3,299 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹2,449 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹7,900 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹4,999 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹819 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹2,699 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹699 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹419 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
| MindPal Pro (India, iOS) | ₹669 | Unspecified | Unlimited access to all games and advanced insights into brain performance |
Your consumer rights in India
Legal protections
Under the Consumer Protection Act, 2019 and related norms, digital subscription services should provide clear cancellation and refund policies.
Cooling-off period and platform differences
- Online transactions generally respect a 14-day 'cooling-off' period; MindPal’s 14-Day Money-Back Guarantee for web purchases aligns with this.
- For in-app purchases via Apple or Google, refunds and policies are governed by those platforms and may vary from web rules.
Customer experiences
Positive feedback
- Users praise the variety of engaging games and measurable progress tracking across memory, vocabulary, math and attention.
- Many find daily workouts motivating; progress metrics encourage continued use and perceived cognitive improvement.
Common complaints
- Free versions may include intrusive ads and occasional freezes.
- Many features are behind a paid Pro paywall; some users find subscription costs high and report difficulties with App Store/Google cancellations or refunds.
Documentation checklist
Before you request cancellation or refund
- Account email and username used with MindPal.
- Order confirmation, receipt, or subscription ID (from web or platform receipt).
Supporting materials to include
- Payment proof (bank/UPI/credit card statement) showing the charge.
- Screenshots of subscription settings, cancellation attempts, or App Store/Google Play receipts and any correspondence with support.
Common mistakes
Mixing up platform billing
Users often contact MindPal support expecting refunds for App Store or Google Play charges. Those refunds must be requested through Apple or Google.
Missing required information
Submitting requests without order receipts, account email, or proof of purchase slows resolution. Always attach clear evidence and the device/platform used.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web | Cancel in Account/Subscription settings or email support@mindpal.io | 14-Day Money-Back Guarantee; request via support@mindpal.io | Refunds processed ~5 - 10 business days; cancellation effective end of billing period |
| App Store (iOS) | Cancel via Apple ID / App Store subscription settings | Subject to Apple’s refund policies; request via Apple | MindPal cannot directly refund App Store charges |
| Google Play (Android) | Cancel via Google Play → Subscriptions | Subject to Google’s refund policies; request via Google Play support | MindPal defers to Google for in-app purchase refunds |
After cancelling
What to check next
Confirm cancellation in the subscription settings of the platform you used. Keep screenshots or confirmation emails as proof.
If you need further help
Contact support@mindpal.io with your account email, order receipt and a brief summary of the request. Expect a response time that varies by volume.
Address
Company postal address
415 Mission St, WeWork, San Francisco, California 94105, United States
Support email
For cancellations and web refund requests: support@mindpal.io