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I hereby notify you of my decision to terminate the contract relating to the Outschool service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Outschool: Easy Method
What is Outschool
Overview
Outschool is an online marketplace for live, interactive classes for children and teens aged roughly 3 - 18. It connects parents and students with independent teachers offering a wide range of subjects, from academic tutoring to creative workshops.
How it is used
Parents purchase single class enrollments or buy membership plans that use credits for classes. Some users also subscribe to Outschool Unlimited for broader access under specific terms.
How to cancel Outschool
Cancel a web membership plan
- Sign in to your Outschool account on the web.
- Go to the Transactions page, select Manage Plan → Cancel Plan to stop future billing.
- Follow on-screen confirmation steps to complete cancellation.
Cancel class enrollments
- Open the class enrollment details in your account on the web.
- Cancel within 24 hours of credit deduction to return credits to your membership balance.
- If a class is scheduled to start within 24 hours, cancel before it begins to get credits back.
Cancel Outschool Unlimited
- Canceling stops future monthly charges but does not refund the current billing period once it has begun.
- No app-store-specific steps are listed in Outschool's public terms; manage subscription where you originally subscribed if needed.
What happens when you cancel
Access and future billing
When you cancel a membership or Unlimited, Outschool stops future charges at the end of the billing cycle. You retain access for the remainder of any paid period unless otherwise specified.
Data and enrollments
Canceling a membership or subscription does not automatically remove your account or historical enrollments. Class-specific cancellations follow separate enrollment rules.
Credits and balances
If you cancel a membership within the 24-hour window and meet eligibility, credits are refunded as described below. Otherwise unused credits may remain according to plan rollover rules.
Will I get a refund?
Refunds for web membership plans
Web membership plans are eligible for a full refund if cancelled within 24 hours of your first month’s purchase and no credits have been used.
A 14-day “risk-free trial” may apply to first-time members under Outschool’s eligibility rules. Renewals and upgrades are not refundable.
Refunds for class enrollments and special cases
- Class enrollments cancelled within 24 hours of credit deduction (or before a class scheduled within 24 hours) are returned as credits to your membership balance.
- Outside those windows, refunds are only issued in special circumstances (for example, teacher cancellations, missed sessions, or other class-related issues) and are processed via Support.
- Teacher-initiated cancellations or missed sessions may lead to full or prorated refunds per Outschool policy.
Refund timing and methods
- Refunds to credit cards: typically 1 - 3 business days to appear.
- Refunds to ClassWallet balances: can take up to 14 business days.
- Unlimited subscription: no refund for the current month once the billing period has begun; canceling stops future charges only.
Outschool plans and pricing
Pricing overview
Outschool publishes membership credit plans in US Dollars (USD). Outschool does not currently offer localized INR pricing in India; final INR amounts depend on exchange rates and your payment provider.
Plan details
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 130 credits | $60.00 | Monthly | 130 credits (includes 10 free bonus credits), rolls over unused credits |
| 268 credits | $120.00 | Monthly | 268 credits (includes 28 free bonus credits), rolls over unused credits |
| 548 credits | $240.00 | Monthly | 548 credits (includes 68 free bonus credits), rolls over unused credits |
| 1440 credits | $600.00 | Monthly | 1440 credits (includes 240 free bonus credits), Concierge support, rolls over unused credits |
Your consumer rights in India
Statutory protections
Indian consumers have rights under laws such as the Consumer Protection Act and e-commerce rules, which can include remedies for unfair practices and defective services.
How Outschool policies interact with local law
- Outschool's published 24-hour refund and trial policies are internal policies and do not explicitly reference India's statutory cooling-off rules.
- Internal platform policies do not override statutory consumer protections that may apply in India.
Practical steps if you believe your rights were violated
- Keep all transaction records, receipts, and communications with Outschool or teachers.
- Contact Outschool Support first; if unresolved, consider local consumer grievance channels or legal advice in India.
Customer experiences
Positive feedback
Many parents praise Outschool for a wide variety of classes, flexible scheduling, and engaging teachers across subjects like coding and digital art.
Some reviewers report smooth refund processing when teachers cancel or miss sessions and appreciate responsive communication.
Negative feedback
Common complaints include confusion over credits versus subscriptions and surprising auto-renewal charges for some users.
Other user reports cite technical glitches, account access issues, or dissatisfaction with customer service response times.
Where these views come from
- General review summaries are available on review sites such as Trustpilot.
- Additional user reports and commentary can be found on Common Sense Media and community forums such as Reddit.
Documentation checklist
What to gather before contacting Support
- Order transaction ID, date and time of purchase, and payment method used.
- Class enrollment details: class name, teacher, scheduled date/time, and enrollment confirmation.
- Screenshots of the Transactions page, membership status, or any error messages.
- Any communications with the teacher or Outschool support related to the issue.
Where to submit documentation
- Attach documents to your message when you contact Outschool Support via the Help Center or the in-platform support form.
- Keep copies for your records and any consumer complaints you may lodge later.
Common mistakes
Missing the 24-hour window
A frequent issue is attempting to cancel a membership or class after the 24-hour eligibility window for refunds has passed.
Always check the exact timestamp of credit deduction and act promptly if you want a credit refund.
Assuming app-store cancellations always apply
Users sometimes cancel through the App Store or Google Play without checking Outschool’s on-web Transactions page; management steps may differ depending on how you originally subscribed.
Verify where the subscription was created and follow the corresponding cancellation steps.
Lack of documentation
Not saving receipts, screenshots, or message threads can slow down Support resolution and make it harder to claim refunds or file complaints.
Always keep clear records of purchases and communications.
Comparative recap
Quick comparison
| Feature | Membership plans | Class enrollments | Unlimited subscription |
|---|---|---|---|
| Refund eligibility | Full refund if cancelled within 24 hours of first purchase and no credits used | Credits returned if cancelled within 24 hours of credit deduction or before class starting within 24 hours | No refund for current month once billing period begins; future charges stop on cancellation |
| How refunds are issued | Original payment (per policy conditions) | Credits to membership balance or refunded per Support decision | Stops future billing; no retroactive refund for started period |
| Timing for cancellation | Manage Plan → Cancel Plan on Transactions page | Cancel from enrollment page in account (within specified windows) | Cancel from the subscription management area where you subscribed |
| Pricing currency | USD (listed plans) | Per-class prices in USD | USD monthly billing |
| Local INR pricing | Not offered; conversion depends on payment provider | Not offered; conversion depends on payment provider | Not offered; conversion depends on payment provider |
After cancelling
Follow-up steps
Check your account Transactions page to confirm the cancellation and any refunded credits or charges.
Save confirmation emails and take screenshots of the post-cancellation status for your records.
Where to get help
- Outschool cancellation and membership policies: Cancellation policies for Outschool members.
- Refunds and teacher-related refund policies: Refund policies for teachers.
- For broader community feedback, see reviews on Trustpilot.
Address
Mailing address
Outschool, Inc., PO Box 77107, San Francisco, California 94107, United States.
Support and contact notes
Use the Outschool Help Center for official support and submission of refund or cancellation requests using your account details.