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Cancel PREPLY
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Preply service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Preply: Easy Method
What is Preply
Service overview
Preply is an online marketplace that connects students with private tutors for language and academic lessons. The platform lets students browse tutor profiles, book sessions, and pay through Preply’s billing system.
How it is used in India
Students in India use Preply to find flexible, one-on-one lessons and to schedule recurring or single sessions. Tutors set their own hourly rates and students pay per lesson or via subscriptions.
How to cancel Preply
Cancel a single lesson (student)
- Open your Preply account and go to “Lessons” or the scheduled lesson page.
- Choose the lesson you want to cancel or reschedule and follow the on-screen cancel/reschedule option.
- Cancel at least 12 hours before the scheduled start to avoid charges; within 12 hours, the lesson is normally charged. See Preply rules for students for details: Preply: Rules for Students.
Cancel a subscription or tutor lesson (where purchased)
- Cancel subscriptions through the platform where you purchased: App Store, Google Play, or Preply web billing portal. Cancelling on the wrong platform does not stop charges.
- Tutor cancellation policy mirrors the student policy: cancellations must be made at least 12 hours in advance; otherwise rescheduling is the expected action. For tutor-specific rules see: Preply: Tutor Cancellation Policy.
What happens when you cancel
Effect on scheduled lessons
If you cancel a single lesson at least 12 hours before start, the lesson is not charged and the slot is freed. If cancelled within 12 hours, Preply’s policy generally considers the lesson chargeable.
Account access and balances
After cancelling a subscription you keep access until the paid period ends unless otherwise stated by your purchase platform. Unused lesson credits remain in your Preply balance but may expire under Preply rules.
Will I get a refund?
Preply policy and common conditions
- Refunds are possible only if no credits were used during the subscription period and the payment was made less than 28 days ago; otherwise refunds are at Preply’s sole discretion.
- Unused lesson balances expire irreversibly after 180 days and cannot be refunded once expired.
User-reported outcomes and caveats
- Many users report refunds being denied or refunded only as lesson credit rather than a bank refund.
- If you believe a charge is incorrect, first open a support ticket with Preply and retain receipts and timestamps for your dispute.
Preply plans and pricing
Typical pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Typical tutor-set hourly rate (what students pay) | ₹475 - ₹518 / hr (average ₹500) | Hourly | Based on reported tutor earnings in India |
| Typical student price in Delhi for English lesson | ₹643 / hr | Hourly | City-wide average from Preply listings |
| Typical student price in Mumbai for English lesson | ₹735 / hr | Hourly | City-wide average from Preply listings |
| Typical student price in Chennai for English lesson | ₹551 / hr | Hourly | City-wide average from Preply listings |
| Typical student price in Bangalore for English lesson | ₹632 / hr | Hourly | City-wide average from Preply listings |
| Native English speaker rate (Delhi) | ₹2,298 / hr | Hourly | Tutor nationality impacts pricing |
| Non-native English speaker rate (Delhi) | ₹2,206 / hr | Hourly | Tutor nationality impacts pricing |
Notes on prices
Prices vary because tutors set independent hourly rates. The table reflects averages and reported earnings for 2024 - 2025.
Always check the tutor’s profile for the current hourly rate before booking.
Your consumer rights in India
Legal protections
The Consumer Protection Act, 2019 requires fairness, transparency, and clear recourse from service providers. Platforms must not mislead customers about billing and refunds.
How to escalate if you are denied a refund
- Lodge a formal grievance with Preply support and keep all correspondence.
- Contact your bank or card issuer to request a chargeback for disputed transactions.
- If unresolved, file a complaint with the Consumer Dispute Redressal Forum under Indian law.
Customer experiences
Positive feedback
Many users praise Preply for an intuitive interface, flexible scheduling, large tutor selection, and interactive lesson tools. See user reviews for examples: Trustpilot: Preply reviews.
Negative feedback
Recurring complaints include non-refunded unused lessons, confusing billing, and slow customer support response. Multiple users report refunds being declined or issued as balance credit only.
See user reports and complaints for context: Sikayetvar: refund complaints, Reddit discussion, and BBB reviews.
Documentation checklist
Essential documents to gather
- Payment receipt or transaction ID for the subscription or lesson.
- Screenshots of booking, cancellation timestamps, and any in-app messages.
- Record of unused lesson balance shown in your Preply account.
Optional supporting items
- Bank or card statement lines showing the charge.
- Email correspondence with Preply support or the tutor.
- Photos/screenshots that show lesson status or expiry notices.
Common mistakes
Canceling on the wrong platform
Users often cancel a subscription in the Preply web app while the purchase was made through the App Store or Google Play. This does not stop future charges; always cancel in the original purchase platform.
Missing the 12-hour deadline
Cancelling within 12 hours of a scheduled lesson typically results in the lesson being charged. Do not assume “reschedule” equals “no charge” unless clearly stated by Preply or the tutor.
Comparative recap
Key policy comparison
| Feature | Preply policy | Common user experience |
|---|---|---|
| Lesson cancellation window | 12 hours advance for free cancellation | Users report being charged when cancelling within 12 hours |
| Subscription cancellation method | Cancel via original purchase platform (App Store / Google Play / Web) | Many users cancel in the wrong platform and continue to be billed |
| Refund eligibility | Possible if no credits used and payment <28 days; otherwise at Preply’s discretion | Refunds are often denied or issued as lesson credit per user complaints |
| Balance expiry | Unused credits expire after 180 days | Expired balances are not recoverable, per policy and reports |
Takeaway
Follow cancellation windows strictly, cancel subscriptions on the correct platform, and keep documentation to improve chances of a successful refund or dispute resolution.
After cancelling
Immediate steps
- Save confirmation of cancellation and any email or in-app confirmation.
- Check your Preply balance and next billing date on the purchase platform.
- If charged incorrectly, contact Preply support with documentation and consider a bank chargeback if necessary.
Helpful links
- Preply: Rules for Students
- Preply: Tutor Cancellation Policy
- Sikayetvar: user complaint and guidance
Address
Head office
Preply headquarters: 1309 Beacon Street, Suite 300, Brookline, MA 02446, United States.
Other offices
Preply also maintains offices in Barcelona, Kyiv, and London (addresses available via Preply corporate information).