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I hereby notify you of my decision to terminate the contract relating to the Relevel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Relevel: Step-by-Step Guide
What is Relevel
Overview
Relevel is an online assessment and skill certification platform that offers curated tests and courses aimed at helping candidates qualify for jobs in tech and other industries.
It operates as a product associated with Unacademy/Sorting Hat Technologies and markets test-based hiring and upskilling programs to learners in India.
Ownership and positioning
Relevel has been promoted alongside Unacademy services and is positioned to connect qualified candidates with hiring partners and provide paid courses or subscription services.
Public reporting and user feedback have focused on placement claims, sales practices, course delivery and refund handling in the Indian market.
How to cancel Relevel
Where to cancel
Cancellations are typically performed through your Relevel account settings on the platform where you subscribed (web or app).
There is no separate, platform-specific exception reported - cancellation generally follows the account settings flow.
Step-by-step cancellation
- Sign in to your Relevel account on the web or app and open Account / Profile settings.
- Locate Subscription, Payments or Membership and choose the Cancel subscription option.
- Follow on-screen prompts to confirm cancellation; save any cancellation confirmation or reference number.
- Check your email for a cancellation confirmation and retain proof (screenshot or message).
What happens when you cancel
Access and billing
Cancellation typically takes effect at the end of the current billing period, not immediately.
You generally retain access to paid content and services until the billing period expires, regardless of platform.
Account status and data
Your account usually remains active with read-only or limited access after the subscription ends unless you manually delete the account.
Keep local copies of important course content or certificates if you need permanent records after access ends.
Will I get a refund?
Standard refund position
Cancellations do not automatically generate refunds; refunds are handled according to Relevel’s refund policy and case-by-case review.
Public summaries indicate refunds may be considered within a short window after payment, subject to usage and other conditions.
Exceptions, windows and conditions
- Relevel/Unacademy introduced a consumer-facing 14-day refund window for India effective 31 Oct 2022, but refunds were described as dependent on complaint nature, usage and course duration. Free Press Journal
- Other summaries note refunds are considered on a case-by-case basis within about 7 days of payment, and heavy usage (for example, consumption of voice credits or course material) may disqualify a refund.
- If you believe you qualify for a refund, gather proof of payment, usage and communications before requesting a refund through support channels.
Relevel plans and pricing
Available plan information
No definitive public pricing table for Relevel plans was confirmed in the verified sources used for this guide.
If you need exact fees, contact Relevel/Unacademy sales or support for current pricing details and offers.
Contact for pricing
| Plan | Description | Price |
|---|---|---|
| Individual Course / Subscription | Paid access to assessments, preparation material and course features; details vary by offering. | Contact for pricing |
| Bootcamp / Placement Program | Structured program with mentoring and placement support; terms and fees vary. | Contact for pricing |
Your consumer rights in India
Key legal protections
Consumers in India are protected under the Consumer Protection Act and related regulations that require clear terms, fair practices and remedies for misleading advertising or defective services.
If you were misled about services, placements, or pricing, you may have grounds to escalate the complaint under consumer protection laws.
How to escalate a dispute
- First, raise a formal complaint with Relevel/Unacademy support and retain the complaint reference.
- If unresolved, escalate to the company’s grievance officer or file a complaint with the appropriate consumer forum or regulator.
- Collect documentation (receipts, usage logs, sales communications) to support your case when escalating.
Customer experiences
Positive feedback
Some learners reported good pre-purchase sales support, helpful teaching faculty and affordable fees in local listings and reviews.
Local business listings have entries with positive notes about faculty and support for some users. Justdial listing
Negative complaints and media reporting
Multiple complaints have been reported publicly, including allegations of poor customer service, denied refunds, aggressive sales pitches and unfulfilled placement promises.
Investigations and media reports detail learner disputes over refunds, EMI deductions and unclear refund outcomes. See reporting for examples. Free Press Journal and TN‑Ind investigation.
Independent review platforms also show negative reviews from customers alleging misleading claims and refund problems. Trustpilot
Documentation checklist
What to collect
- Payment receipts, transaction IDs and bank / card statements showing the charge.
- Subscription confirmation emails and any on-screen cancellation confirmations or screenshots.
- Course enrolment details, start dates and records of content accessed or voice credits consumed.
- All communications with sales or support (emails, chat logs, call records) and names of representatives.
How to organise evidence
- Store files in dated folders (e.g., Payment, Communications, Usage) and keep backups.
- Create a short timeline of events (purchase date, usage, cancellation request, responses) to use in complaints.
Common mistakes
Mistaking cancellation for immediate refund
Many users assume canceling a subscription equals an immediate refund; in Relevel’s case, cancellation usually only stops future renewals and access continues until the period ends.
If you expect a refund, request it explicitly and keep proof of the request instead of assuming it will be automatic.
Insufficient documentation and missed windows
Failing to save payment receipts, chat logs, or screenshots can weaken a refund claim, especially where refunds are time-limited or usage-sensitive.
Also, missing the stated refund window (7 days or the 14-day policy described in media reports) reduces the chance of a favourable outcome.
Comparative recap
Quick comparison
| Feature | Relevel (reported) | Consumer expectation | Recommended consumer action |
|---|---|---|---|
| Cancellation timing | Effective at end of billing period; access retained until then | Immediate stop of future billing and clarity on refunds | Cancel in account settings and keep confirmation; monitor bank statements |
| Refund window | Case-by-case; reports of ~7 days and a stated 14-day policy introduced in Oct 2022 | Clear, guaranteed refund policy where applicable | Request refund promptly, document usage and communications |
| Support & escalation | Mixed reports; some users reported poor service and denial of claims | Responsive support and transparent grievance redressal | Escalate to grievance officer and retain records; consider consumer forum if unresolved |
After cancelling
Follow-up steps
After cancelling, confirm you have an email or screenshot of the cancellation and monitor your bank/card statement for any unexpected charges.
If you requested a refund, note the request date and expected processing time and check for partial refunds or adjustments.
Escalation and resources
- For media coverage and reported refund concerns, see the Free Press Journal article: Relevel refund reporting.
- For investigative reporting on placement and refund disputes, see: TN‑Ind investigation.
- To view public reviews and recent customer feedback, see the Trustpilot page: Trustpilot - Relevel reviews.
- Local business listing and user comments are available at: Justdial listing.
Address
Registered / operational address
Sorting Hat Technologies Private Limited (associated with Relevel) - Maruti Infotech Centre, 3rd Floor, A-Block, Domlur, Koramangala Inner Ring Road, Bangalore - 560071, Karnataka, India.
Use this address for formal communications; also follow company support channels and documented grievance procedures for complaints.