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Cancel SUPERPROF
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Superprof service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Superprof: Easy Method
What is Superprof
Overview
Superprof is an online marketplace that connects students with tutors across many subjects, skills and locations. The platform lists tutors' profiles and enables students to request lessons or buy a subscription to contact multiple tutors.
How it works
Students can search tutor profiles, send lesson requests, and - in some markets - purchase a "Student Pass" subscription to contact unlimited tutors for a set period. Tutors accept requests and may share contact details to arrange lessons.
How to cancel Superprof
Cancel via your dashboard
- Log in to your Superprof account on the website.
- Open your dashboard and go to "Subscriptions" or "Student Pass" settings.
- Choose "Cancel subscription" and confirm. Cancellation is performed by the user from the account interface.
Important notes when cancelling
- Student Pass auto-renews every 30 days; cancel before the renewal date to avoid another charge.
- Do not attempt to cancel via app stores; Superprof subscriptions are cancelled in your Superprof account, not through app store billing.
- Once a tutor accepts a lesson request and contact details are transmitted, Superprof’s terms say no refund is possible.
What happens when you cancel
Access and renewal
When you cancel a Student Pass, your access to the subscription features continues until the end of the paid period. Auto‑renewal will be stopped for the next cycle.
Data and contact details
Your account and profile remain active unless you delete them separately. Tutor contact details already shared during an accepted request remain outside the refund/withdrawal remedy.
Will I get a refund?
Standard refund policy
Superprof India’s terms allow a refund if you exercise the right of withdrawal within 14 days and no tutor contact has been established.
If no lesson (including a free trial) has taken place and the tutor is unavailable, a refund may be issued, usually via the same payment method within 14 days.
Exceptions and required proof
- No refund is allowed once a tutor accepts your request and contact details are transmitted.
- If a refund is requested because a tutor was unavailable, Superprof may request proof (screenshots, messages, receipts) before issuing a refund.
- Refunds are processed within 14 days unless you agree to another method with Superprof.
Superprof plans and pricing
Subscription pricing (India)
| Plan | Price | Period | Features |
|---|---|---|---|
| Student Pass (India) | ₹499 | monthly | Contact unlimited tutors on the platform for one month |
Notes on pricing
Tutor hourly rates are set by individual tutors and vary by subject, experience and location. Those rates are not subscription fees.
Always check current pricing in your account or on Superprof India pages before purchasing.
Your consumer rights in India
Right of withdrawal
Under Indian consumer law, digital services commonly feature a 14‑day right of withdrawal. Superprof’s policy to refund within 14 days aligns with this rule when no contact or accepted lesson has occurred.
Transparency and unfair practices
- Indian law requires clarity about auto‑renewals and pricing. Hidden renewals or unclear cancellation steps may be considered unfair business practices.
- If terms are unclear or you face unreasonable barriers to cancellation/refund, you may seek remedy through consumer grievance channels in India.
Customer experiences
Summary of reported experiences
Online reviews for Superprof India show mixed to negative reports on some review platforms. Common themes include difficulty cancelling, disputes about automatic renewals, and problems obtaining refunds.
Common complaints reported
- Users report being charged for renewed Student Passes without clear notice.
- Some customers say they experienced delays or lack of helpful customer support when requesting refunds.
- Complaints also include perceived misleading subscription practices and disputes after contact details were shared.
Documentation checklist
What to gather before contacting support
- Payment receipts and bank/card statements showing the charge and date.
- Screenshots of your subscription page and cancellation steps (if any).
- Messages between you and the tutor (request, acceptance, or unavailability proof).
How to present proof
- Organise items chronologically with timestamps and clear filenames.
- Include your Superprof account email/username and transaction IDs when contacting support.
Common mistakes
Timing errors
Waiting until after auto‑renewal to cancel often results in an additional charge. Cancel at least one day before the renewal date to be safe.
Wrong cancellation channel
Trying to cancel via the app store or through deleted app settings is a frequent mistake. Superprof requires cancellation within your Superprof dashboard.
Comparative recap
Quick comparison
| Feature | Student Pass | Pay-as-you-go tutors |
|---|---|---|
| Cost structure | Flat fee (e.g., ₹499, monthly) | Per-hour tutor rate (varies) |
| Flexibility | Good for contacting many tutors during the period | Pay only when you book a lesson |
| Refund likelihood | Refund possible within 14 days if no contact/accepted lesson | Depends on tutor cancellation/refund terms |
After cancelling
Follow-up actions
- Save confirmation of cancellation (screenshot or email) and the date it took effect.
- Monitor your bank/card statement for any unexpected charges in the next billing cycle.
Helpful links
Read Superprof’s general terms for cancellation and subscriptions here:
Address
Registered address
Superprof’s registered headquarters (corporate address) is:
42‑44 rue Alexandre Dumas, 75011 Paris, France.
Contact note
For account or billing issues use your Superprof dashboard support options. For legal or formal notices, use the registered corporate address above.