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I hereby notify you of my decision to terminate the contract relating to the Testbook service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Testbook: Easy Method
What is Testbook
Overview
Testbook is an Indian online education platform focused on competitive exam preparation. It offers courses, mock tests, live classes and subscription passes for a wide range of government and competitive exams.
Services offered
Services include paid subscription passes (monthly, semi‑annual, annual), Super Pass Live (live + recorded classes), course‑specific plans and in‑app purchases on iOS.
How to cancel Testbook
Web (via Testbook website)
- Cancellations are accepted only if requested within 24 hours of placing the order and before the product is shipped or before login details for online access are sent.
- To request cancellation for a web/website order, contact Testbook customer support promptly and include your order ID and receipt.
Mobile subscriptions (iOS and Android)
- iOS (App Store): Subscriptions auto‑renew. Cancel via your Apple ID / iTunes account at least 24 hours before the current period ends to prevent renewal.
- Google Play: There is no direct Testbook statement; disable auto‑renewal via Google Play subscriptions prior to the next billing date to stop renewal.
- For in‑app purchases, cancellations/refunds are generally handled through the app store used for the purchase, not Testbook directly.
What happens when you cancel
Access and expiry
If you cancel a recurring subscription, cancellation typically stops future renewals but access generally continues until the end of the already paid period.
For web purchases cancelled within the allowed window (24 hours and before access/shipping), access may be revoked and a refund may be processed if eligible.
Account and data
Canceling a subscription does not automatically delete your account or data. Your saved progress, test history and profile usually remain unless you request deletion.
Request account deletion separately if you want Testbook to remove your data; check the terms or contact support for the procedure.
Will I get a refund?
Standard purchase refund policy
- Refunds are applicable only before dispatch or before login details are sent for online access.
- If eligible, refunds are processed to the original payment method and typically completed within 14 business days.
Exceptions and special programs
- Services are generally non‑refundable - cancelling recurring subscriptions usually stops renewal but does not refund time already paid.
- Testbook offers a special "Selection Lao, Refund Le Jao" initiative: students who purchased after Jan 1, 2024 and later clear the final selection of a competitive government exam may be eligible for a full (100%) refund subject to verification; this is typically processed within ~30 days after verification and submission of required proof.
Testbook plans and pricing
Pricing overview
The following table lists App Store iOS in‑app prices and some Super Pass Live website plans as sourced from Testbook listings and community reports.
Notes on prices
Prices may change or be promotional. Verify the current price in the app store or on Testbook’s site at purchase.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Monthly Pass Pro (App Store iOS) | ₹499 | Monthly | In‑app unlock of premium features |
| Yearly Pass Pro (App Store iOS) | ₹699 | Annual | In‑app unlock of premium features |
| Testbook Monthly (App Store iOS) | ₹399 | Monthly | Standard monthly access |
| 6 Months Pass Pro (App Store iOS) | ₹549 | 6 Months | In‑app unlock of premium features |
| 6 Months Testbook (App Store iOS) | ₹499 | 6 Months | Standard six‑month access |
| Yearly Pass (App Store iOS) | ₹599 | Annual | Standard yearly access |
| Yearly Pass Pro Max (App Store iOS) | ₹1,199 | Annual | Highest‑tier annual in‑app plan |
| 12 Months SSC CGL (App Store iOS) | ₹1,499 | Annual | Course‑specific annual access (SSC CGL) |
| 12 Months - UP Police Constable (App Store iOS) | ₹499 | Annual | Course‑specific annual access (UP Police Constable) |
| 12 Months - Railways (App Store iOS) | ₹299 | Annual | Course‑specific annual access (Railways) |
| Super Pass Live - 5‑Day Trial | ₹5 | 5 Days | Trial of Super Pass Live with live + recorded classes |
| Super Pass Live - 3 Months Plan | ₹329 | 3 Months | Live + recorded classes for 300+ exams |
| Super Pass Live - 12 Month Plan | ₹1,099 | 12 Months | Live + recorded classes for 300+ exams |
| Super Pass Live - 18 Month Plan | ₹1,499 | 18 Months | Live + recorded classes for 300+ exams (after discount) |
| Testbook 1 Year Pass Pro (Offer) | ₹307 | Annual | Pro Pass full access (community‑shared deal) |
Your consumer rights in India
Relevant laws and protections
Under the Consumer Protection (E‑Commerce) Rules, 2020 and the Information Technology Act, consumers have rights related to clear refund/cancellation terms and grievance redressal.
Testbook’s terms provide grievance officer details, which strengthens your ability to escalate unresolved issues.
How to escalate a dispute
- Contact Testbook support and retain written records of requests and responses.
- If unresolved, use the grievance officer details in Testbook’s terms of service to escalate formally. See the terms for contact details: Testbook Terms of Service.
- As a last resort, file a complaint with the consumer forum or use cyber grievance mechanisms under the IT Act.
Customer experiences
Positive feedback
Some users report good outcomes: a few Trustpilot reviewers gave five‑star ratings praising Testbook’s offerings.
On Reddit, some users noted authentic official mocks and occasional compensations such as extra days of access during downtime.
Negative feedback
Many Trustpilot reviews are negative (a large portion 1‑star), citing poor support, refund difficulties and misleading pricing.
Common complaints on forums include app glitches, forced upgrades, server faults, login issues, and problems with so‑called "lifetime" passes.
For public reviews see: Testbook on Trustpilot.
Documentation checklist
Before you request cancellation
- Order ID, date of purchase and transaction receipt.
- Screenshot or copy of the product page showing price/offer if relevant.
- Proof of when login details were sent (if contesting access).
If you escalate (refund or grievance)
- All email/chat transcripts with Testbook support.
- Bank or payment statements showing charged amount.
- For "Selection Lao, Refund Le Jao": official selection/completion proof and any testimonial or verification documents requested by Testbook.
Common mistakes
Timing errors
Waiting past the 24‑hour web cancellation window is a frequent mistake; many refunds are denied if login details were already issued or the item shipped.
Similarly, missing the 24‑hour advance cancellation for App Store auto‑renewal leads to unexpected charges.
Wrong channel or missing evidence
Requesting refunds through the wrong channel (contacting Testbook for App Store refunds) or failing to provide order IDs and receipts often delays resolution.
Keep clear records and use store‑level cancellation for in‑app purchases (Apple/Google) when applicable.
Comparative recap
Summary table
| Platform | Cancellation window | Refund possibility | How to cancel |
|---|---|---|---|
| Web (Testbook website) | Within 24 hours of order and before shipping or before login details are sent | Conditional - refund if eligible; processed within ~14 business days | Contact Testbook support with order ID; use web support channels |
| App Store (iOS) | Cancel at least 24 hours before period ends to stop auto‑renewal | No refund for time already used; refunds handled by Apple per App Store policies | Cancel via Apple ID / Subscriptions in iTunes/App Store |
| Google Play | No direct Testbook statement; cancel before next billing date | Likely similar to iOS - refunds handled by Google Play; disable auto‑renewal | Cancel via Google Play → Subscriptions (disable auto‑renewal) |
Quick takeaways
For web orders act within 24 hours and before access is granted for the best chance of a refund. For mobile subscriptions always manage cancellation through the relevant app store.
After cancelling
Immediate steps
- Request written confirmation of cancellation and retain the response.
- Monitor your bank or payment method for refund processing timelines (14 business days if eligible).
Resources and links
- Testbook refund and cancellation information: Refunds & Cancellations (Testbook AI)
- Testbook terms of service (for grievance officer and formal escalation): Terms of Service
- Public customer reviews and reports: Trustpilot - Testbook
Address
Registered office
Testbook Edu Solutions Pvt. Ltd., 2nd Floor, Plot No. 4, Minarch Tower, Sector‑44, Gurugram, Haryana 122003, India.
Notes
Use the address for formal written correspondence if needed after trying support and grievance officer escalation. Check Testbook’s terms for any additional office details.