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I hereby notify you of my decision to terminate the contract relating to the Upstox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Upstox: Easy Method
What is Upstox
Overview
Upstox is an Indian online brokerage and financial services platform that provides trading, demat, mutual funds, IPOs and educational products (UpLearn).
It offers web and mobile trading apps, order types such as GTT and sliced orders, and wallet/banking integration for fund transfers.
Core services
Key services include equity, intraday, futures, options, commodities, mutual funds and educational subscriptions.
Upstox also maintains a demat account and provides periodic fund settlement and account maintenance (AMC) policies.
How to cancel Upstox
Cancel a GTT (Good Till Triggered) order - Web
- Go to Orders → GTT on the Upstox web platform.
- Select the open GTT order you want to remove.
- Click "Cancel" and confirm the cancellation.
- Note: GTT orders remain valid for 365 days and can be cancelled anytime if not triggered.
- Reference: GTT cancellation (Upstox)
Cancel a GTT order - Mobile app
- Log in to the Upstox app and open "Upstox for Traders".
- Tap Orders → GTT, then tap the specific order.
- Choose "Cancel" and confirm the action.
- Reference: GTT cancellation via app (Upstox)
Cancel or modify sliced (large) orders
- Open Orders in the app or web, choose the specific slice you want to change.
- Modify price/quantity/order type for pending slices or cancel pending slices.
- Executed slices cannot be cancelled.
- Reference: Sliced orders (Upstox)
Cancel a mutual fund SIP
- In the Upstox app go to Mutual Funds → Portfolio → Active SIPs.
- Select the SIP, tap "Modify SIP" and then choose "Delete" to stop future installments.
- Note: You cannot cancel an upcoming SIP within 7 days of the debit date.
- Reference: Mutual fund SIP: modify or cancel (Upstox)
Close your trading / demat account
- Download, fill and submit the Demat Account Closure form via the web/app or as instructed by support.
- Ensure all dues are cleared, open positions closed, and holdings transferred or redeemed before submission.
- Closure has no fee and typically takes 15 - 30 days to process.
- Reference: How to close Upstox account (guide)
What happens when you cancel
Access and services
When you cancel orders (GTT, SIP or slices) those specific instructions are removed and will no longer trigger or execute.
For subscription products, cancellation stops future access according to the product’s cancellation policy.
Account closure effects
Closing your trading/demat account requires settlement of dues and transfer or redemption of holdings first.
After closure is processed, you lose trading access and linked services; account records are retained per statutory requirements.
Will I get a refund?
Refunds for failed payments
- UPI / GPay failures: if failure occurs at payment gateway or third-party, refunds are processed instantly.
- If failure is at the bank’s end, the refund timeline depends on the bank and can take 24 working hours to 5 - 7 working days.
- Net banking failures: once Upstox receives confirmation, amount is credited to your Upstox wallet; if not, reversal to bank occurs within 24 - 48 working hours.
- Reference: Fund add failures & reversals (Upstox)
Refunds for subscriptions and exceptions
- Upstox’s UpLearn courses and subscriptions are generally non-transferable, non-refundable and non-cancellable.
- Exceptions (e.g., non-delivery) may be processed at Upstox’s discretion; approved refunds are typically processed within 7 - 10 business days.
- There is no published statutory 14-day cooling-off right explicitly offered for these services.
- Reference: UpLearn cancellation policy (Upstox)
Upstox plans and pricing
Pricing overview
The table below summarises commonly published Upstox charges. All charges are exclusive of GST and statutory levies.
Verify current fees in your account or on Upstox’s official help pages before transacting.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic / Standard | ₹300 per year + 18% GST (₹354) | Annual | Account maintenance (AMC) from 2nd year onwards (first year free for new users) |
| Equity Delivery Brokerage | ₹20 per executed order or 2.5% (whichever is lower) | Per order | Flat rate or percentage-based brokerage for delivery trades |
| Equity Intraday / Futures / Commodity Brokerage | ₹20 per executed order or 0.05% (whichever is lower) | Per order | Applicable for intraday, futures, commodity trades |
| Equity Options Brokerage | ₹20 per executed order | Per order | Flat rate per options trade |
| Mutual Funds & IPOs | ₹0 | Per transaction | Zero brokerage on mutual funds and IPO transactions |
Your consumer rights in India
Key rights and expectations
Consumers have the right to clear information on fees, cancellation policies and refund timelines before purchasing services.
Refunds are typically provided for failed payments or by discretion in exceptional cases; statutory cooling-off is not explicitly published by Upstox.
Grievance redressal and escalation
- Raise support tickets through the Upstox support channels for unresolved issues.
- If the issue remains unresolved, escalate to formal grievance mechanisms such as the SCORES portal or SEBI (regulator) as applicable.
- Keep transaction records, screenshots, and ticket IDs for any escalation.
Customer experiences
Reported negative experiences
Public reviews include complaints about account restrictions, frozen funds after withdrawal requests, and unexpected maintenance charges.
Users have reported slow or unresponsive customer support in some cases, and issues during order execution causing financial loss.
Sources include user reviews on Trustpilot and community threads describing specific incidents.
Common positive points and caveats
Many users value Upstox for low-cost brokerage on certain products and an accessible mobile/web trading experience.
However, practical experiences vary; verify charges and maintain records when requesting cancellations or refunds.
Reference: Upstox reviews (Trustpilot)
Documentation checklist
For cancelling SIPs / orders
- Registered Upstox login details (email/phone) to access orders/SIPs.
- Screenshots or order IDs of the GTT/SIP/sliced order you intend to cancel.
- Confirmation screenshot of cancellation action or ticket number from support.
For closing trading/demat account
- Completed Demat Account Closure form (downloadable via app/web).
- Proof of identity and PAN linked to the account.
- Bank account details for any final settlements and refunds.
- Ensure no negative balances; settle AMC or other charges before submission.
Common mistakes
Assuming instant refunds for all cases
Some users expect immediate refunds for every failed transaction; bank-side failures can take several business days for reversal.
Always confirm the failure origin (payment gateway vs bank) and check the stated timelines.
Trying to modify executed slices or overdue SIPs
Attempting to modify already executed slices will fail; only pending slices can be modified or cancelled.
Similarly, SIPs close to the debit date (within 7 days) may be non-cancellable for that upcoming installment.
Comparative recap
Quick comparison headings
The table below provides a concise comparison of cancellation/refund traits for Upstox versus a typical broker experience.
Use it as a quick checklist when evaluating actions you plan to take.
| Action / Feature | Upstox | Typical broker (general) |
|---|---|---|
| Cancel GTT | Web/app: direct cancel; GTT valid for 365 days | Usually cancellable before trigger; validity varies |
| Cancel SIP | App: Portfolio → Active SIPs → Modify → Delete; cannot cancel within 7 days | Often cancellable but cutoff windows differ by platform |
| Close Demat account | Download form, clear dues, transfer holdings; 15 - 30 days; no closure fee | Similar process; timelines and fees vary by broker |
| Refunds for failed payments | Instant for gateway failures; bank reversals 24h - 7 working days | Similar bank-dependent reversals; gateway-dependent instant refunds |
| Subscription refunds (e.g., courses) | Generally non-refundable; exceptional cases at discretion | Policy varies widely; some brokers/providers offer pro-rated refunds |
After cancelling
Verify cancellations and settlements
- Check order/SIP lists to confirm cancellation and keep screenshots for records.
- Monitor your bank account or Upstox wallet for any expected refunds or reversals.
Helpful links
- How to cancel GTT (Upstox)
- Cancel GTT via app (Upstox)
- Modify/cancel SIP (Upstox)
- Fund add failures & reversals (Upstox)
- UpLearn cancellation policy (Upstox)
- Modify/cancel sliced orders (Upstox)
- Quarterly fund settlement (Upstox)
- Guide: close Upstox account
Address
Registered / Corporate address
30th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar (West), Mumbai, Maharashtra 400013, India
Contact recommendation
Before visiting, contact Upstox support via the app/web to confirm the current procedure or preferred submission method for forms.
Keep copies of all communications and ticket numbers for follow-up or escalation if required.