Cancellation Allurex: Simple Process

What is Allurex

Overview

Allurex is presented as a seller of physical beauty and jewellery products in India, with a subscription-like description in some listings and a focus on curated items tailored to individual needs.

The company offers online orders and ships products to customers in India. Exact subscription mechanics and pricing details were not publicly found for 2024/2025.

Service model

Product sales appear to be primarily physical goods (jewellery and beauty items) rather than a software-only service or app subscription.

Cancellation and refund rules are driven by the vendor's return policy for physical orders; app-store-specific policies were not located.

How to cancel Allurex

Web orders (website)

According to Allurex's web return policy, orders placed on the website cannot be cancelled under any circumstance once submitted.

This means you cannot use a cancellation option on the website to stop an already placed order.

App Store / Google Play and other routes

No dedicated cancellation policy for app-based subscriptions or in-app purchases was found in available information.

If you believe you ordered via an app store, follow the app store's refund/cancellation process for that platform in addition to contacting Allurex.

Steps to attempt a cancellation or change

• Immediately check the order confirmation for order ID, timestamp and platform used.
• If the order was placed on the website, be aware web orders are stated as non-cancellable.
• If you suspect a mistake or need urgent help, contact Allurex customer service right away and provide order details.
• If the item is defective or incorrect on delivery, follow the defective-goods claims process (see "Will I get a refund?").
• As a fallback, prepare to return items only under the policy exceptions and retain all evidence (video, bill, address sheet).

What happens when you cancel

Access and renewals

Because the website explicitly disallows cancellations, there is generally no automatic "cancellation" flow to stop renewals or future orders on web purchases.

For subscription-like services (if applicable), you should check the account/subscription area or contact support to stop future shipments.

Account data and orders

Cancelling or attempting to cancel does not imply deletion of your account or data. Retain records of your communications and order IDs for dispute resolution.

If a return or refund is approved under policy exceptions, transaction crediting or partial refunds will follow the vendor's stated timelines.

Will I get a refund?

Change of mind

Allurex states it does not offer exchange or refund if the customer changes their mind.

This policy applies to ordinary change-of-mind requests and means no refund, return or exchange for buyer remorse.

Defective, damaged, or incorrect goods

Refund or exchange is allowed only when the issue is Allurex's fault and the customer satisfies strict proof conditions.

• Provide a full, unedited video from opening the sealed package (start to finish) that includes the bill and address sheet.
• Video evidence must be submitted within 24 hours of receiving the order.
• Shipping cost is non-refundable in all cases.
• If the product has been used, there is no refund or exchange.
• For faults attributable to the customer (for example, wrong address), only a 50% refund is available and processed within 15 - 20 days.

Allurex plans and pricing

Available pricing information

No verified public pricing or plan details were located for Allurex for 2024/2025.

If you need exact prices or subscription plan details, contact Allurex customer support or use the postal address provided at the end of this guide.

Contact for pricing

Your consumer rights in India

Legal context

Indian consumer law (Consumer Protection Act and related regulations) generally protects buyers and can provide remedies for defective goods and unfair trade practices.

Allurex's "no cancellation, no refund on change of mind" stance may be inconsistent with consumer protections in some cases, especially for standard, non-custom goods.

Practical implications

• Keep evidence of purchase, communications and delivery when disputing a transaction.
• If a merchant's stated policy conflicts with statutory rights, you may raise a complaint with local consumer authorities or seek dispute resolution.

Customer experiences

Positive feedback (claimed)

The company highlights customer testimonials that praise product durability, skin safety, 18K gold plating and anti-tarnish properties.

Common promotional statements include "skin-safe," "waterproof & anti-tarnish," "18K Gold Plating," and a "premium look at affordable price."

Lack of independent reviews

Independent, verified customer reviews specifically for Allurex on popular platforms were not widely found.

For context and third-party comments, see the available review listing: Allure Jewellery on Trustpilot.

Documentation checklist

Essential items to collect

• Order ID, order confirmation email and delivery timestamp.
• Original bill or invoice showing purchase details and address sheet.
• Full unedited video of opening the sealed package (start-to-finish) if claiming a defect.
• Photos of the product, packaging, and any visible damage.

Supportive information

• Proof of delivery (tracking number, courier receipt).
• Any prior communication with Allurex customer support (screenshots, emails).
• Bank or payment statements showing the charge if relevant to a refund dispute.

Common mistakes

Typical errors customers make

Waiting longer than 24 hours to record or send the unboxing video is a frequent mistake that can invalidate a defective-goods claim.

Another common error is using the product and then requesting a refund; the policy disallows refunds for used items.

How to avoid problems

Record and retain the full unboxing video immediately upon delivery and retain the bill and address sheet in frame.

Confirm delivery details promptly and do not use the product if you plan to claim damage or defect.

Comparative recap

At-a-glance comparison

After cancelling

Immediate next steps

If a cancellation was possible or a refund is promised, watch bank statements and payment gateway notifications for crediting.

Keep all correspondence, evidence and the original packaging until the dispute is resolved.

Where to seek further help

If you cannot resolve a dispute with the seller, you can escalate to consumer grievance mechanisms, local consumer forums, or statutory consumer protection channels in India.

For independent feedback or to share your experience, consider posting on public review platforms such as Trustpilot: Allure Jewellery on Trustpilot.

Address

Postal address for customer correspondence

402 Laxman Apartment, 9 Yadunandan Society, Raghuvir Society, opp Nava Bus Stand, Print House Street, Morbi, Gujarat 363641, India

How to use this address

Use this postal address for formal written cancellation or refund requests if you wish to send physical documentation or a registered complaint.

Include your order ID, copies of invoice/bill, contact phone/email, and the unboxing video reference (note that video is typically sent electronically to customer support).