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Cancellation Camping And Caravanning Club: Easy Method
What is Camping And Caravanning Club
Overview
The Camping And Caravanning Club is a UK-based membership organisation that supports camping and caravanning activities, provides access to club campsites, member discounts and resources.
It is primarily governed by UK terms and policies; there is no India-specific membership policy published on the club's official pages.
Services
Services include membership benefits, campsite bookings, guides and digital tools such as the SiteSeeker App for account management.
Cancellations and refunds are governed by the Club's membership and general booking terms on their site.
How to cancel Camping And Caravanning Club
Membership cancellation (steps)
- Check if you are within the 14-day cooling-off period (applies to members joining or renewing from 14 October 2025 / renewing from 1 November 2025).
- If eligible, cancel via phone, email or the SiteSeeker App Settings section; keep proof of the cancellation request.
- If the Club has recorded use of services, a full refund may not be available; see the Club's membership policy for details: Membership policy.
- Outside the cooling-off period, cancellations generally do not qualify for a refund under the Club’s membership terms.
- Retain your membership number, payment receipt and any confirmation emails when you cancel.
Campsite booking cancellation (steps)
- Locate your booking reference and check the booking terms shown at time of reservation.
- Members: cancel 29+ days before arrival for a full refund; cancel 1 - 28 days before arrival to forfeit the deposit but receive the remainder; no refund for no-shows.
- Non-Members: refunds vary by notice period; check the Club's general booking terms for specific sliding-scale rules: General terms.
What happens when you cancel
Access and membership status
If your cancellation is accepted within the cooling-off period and approved, the Club will normally terminate membership and stop future renewals.
If cancellation occurs after the cooling-off period, membership may end at the next renewal but refunds are typically not issued.
Data, communications and renewals
The Club retains your account data in line with its policies to process the cancellation and for legal record-keeping.
Auto-renewal and billing may continue unless you explicitly cancel renewal and receive confirmation from the Club.
Will I get a refund?
Membership refunds
A 14-day cooling-off period (for members joining or renewing from October 14, 2025 / renewing from November 1, 2025) allows a full refund if no Club services were used.
If services were used or the cooling-off period has passed, the Club's membership policy states refunds are not available; see the official membership policy: Membership policy.
Campsite booking refunds
- Members: cancelling 29+ days before arrival = full refund.
- Members: cancelling 1 - 28 days before arrival = deposit forfeited, remainder refunded.
- No-shows receive no refund; Non-Members have sliding refunds based on notice period - see the Club's general terms: General terms.
Camping And Caravanning Club plans and pricing
How pricing is shown
The Club's official site lists membership and booking fees for the UK market; no India-specific pricing is published on official pages.
If you see INR prices in an app or third-party report, treat them as unverified unless confirmed by the Club.
Contact for official pricing
To obtain accurate pricing for your situation, contact the Club directly through the official site or app and request written confirmation.
Below is a contact-for-pricing table because no verified India prices are published.
| Plan | Price | Period | Features |
|---|---|---|---|
| Membership (Standard) | Contact for pricing | Annual | Contact for details |
| Membership (Monthly) | Contact for pricing | Monthly | Contact for details |
| Campsite booking | Contact for pricing | Per booking | Variable by site |
Your consumer rights in India
Key rights under Indian rules
India's Consumer Protection (E-Commerce) Rules and the Consumer Protection Act provide protections for online purchases, including rights to refunds and clear terms for e-commerce transactions.
While the Club is UK-based, Indian consumers can still rely on these rules when a transaction is covered by Indian payment systems and sellers operating in India.
How to act from India
- Keep payment proofs, booking confirmations and cancellation communications.
- If refunds are refused unfairly, consider contacting your payment provider (bank/card/UPI) to request a chargeback or reversal.
- For persistent disputes, you may file a complaint with the relevant Indian consumer forum or the National Consumer Helpline.
Customer experiences
What customers report (positive)
Some members appreciate the Club’s campsite network and resources when bookings and stays proceed smoothly.
Positive experiences often mention helpful site facilities and access to member-only locations.
What customers report (negative)
- Many reviewers complain about high prices and poor value compared with independent sites (reviews).
- Reports exist of poor or rude customer service and website/app frustrations when booking (reviews).
- Some customers say cancellation/refund requests were denied after auto-renewal if services were recorded as used (reviews).
Documentation checklist
Essential documents
- Membership number and account email address.
- Booking reference(s) and payment receipts.
- Screenshots of the app or website pages showing terms, renewal notices, or prices.
Communications to keep
- Copies of cancellation requests (email or app message) and any replies.
- Bank or card statements showing the transaction and any refunds issued or refused.
Common mistakes
Timing and cooling-off errors
Waiting past the cooling-off period expecting an automatic refund is a frequent mistake.
Always cancel early if you think you'll change your mind; keep proof of the cancellation date and time.
Using services before cancelling
Using any Club services (staying at a campsite, downloading member-only content) can void eligibility for a full refund during the cooling-off period.
Confirm with the Club before using services if you plan to cancel soon.
Comparative recap
Summary table
| Item | Membership cancellation | Campsite booking cancellation |
|---|---|---|
| Cooling-off period | 14 days (applies to members joining/renewing from Oct 14, 2025; no services used) | Not applicable; booking refund depends on notice period |
| Refund eligibility | Full refund if within cooling-off and no services used | Members: full refund if 29+ days; 1 - 28 days = deposit forfeited; no-show = no refund |
| How to cancel | Phone, email or SiteSeeker App Settings | Contact via booking confirmation methods; follow booking terms |
Key takeaways
Membership and campsite bookings follow different rules - confirm which applies to your transaction before cancelling.
Document everything and act promptly to preserve refund rights and dispute options.
After cancelling
Next steps
- Keep written confirmation of the cancellation and any refund details.
- Monitor your payment method for the refund and keep statements as evidence.
Contact & appeals
- Membership policy: https://www.campingandcaravanningclub.co.uk/policies/membership/undertaking/
- General booking terms: https://www.campingandcaravanningclub.co.uk/policies/general-terms/
Address
Official address
The Club's publicly listed address is in the UK: Greenfields House, Westwood Way, Coventry CV4 8JH, United Kingdom.
There is no India-specific postal address listed on the Club’s official pages.
If you're in India
Contact the Club via the official website or app and collect written confirmations. Use your local payment provider for dispute steps if required.
Keep all records and consider local consumer protection channels if you cannot resolve a refund dispute directly.
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Written by Aarohi Chatterjee
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.