Cancellation Clear: Easy Method

What is Clear

Service overview

Clear is a biometric identity verification and fast‑track security membership service used at participating airports and venues in India. Members use biometric or facial recognition to speed up security and identity checks.

The service is provided on a paid membership basis and usually requires account creation, identity verification and payment through the provider's website or app.

Typical membership elements

Memberships normally include an account, a verified ID token tied to biometric data, and recurring or one‑time payment for access to priority lanes and partner services.

Cancellation, refund and data deletion rules are governed by the provider's own terms of service and privacy policy.

How to cancel Clear

Prepare before you cancel

• Gather your account email, membership ID, proof of payment and any membership confirmation messages.
• Note any upcoming travel or scheduled access where membership is required.

Step-by-step cancellation (recommended)

• Sign in to your Clear account on the official website or app and look for "Membership", "Subscription" or "Manage Plan".
• Select "Cancel membership" or "End subscription" and follow on‑screen prompts to confirm cancellation.
• If online cancellation is not available, contact customer support by the provider's listed channels (email or support form) and request cancellation with your membership ID and reason.
• Request written confirmation (email) of the cancellation and any refund eligibility or credit note details.

Alternate cancellation routes

• Where available, use the app's settings or a customer portal to raise a cancellation request and download a copy of the request.
• If you cannot reach support online, send a registered letter to the corporate/grievance address and keep a copy for records.

What happens when you cancel

Access and membership status

On cancellation, access to premium lanes and services is typically blocked at the end of the paid period or immediately, depending on the provider's policy.

Confirm whether your cancellation is effective immediately or at the end of the billing cycle to avoid surprises on travel day.

Account data and biometrics

Providers usually retain account and verification records for a period required by law or their privacy policy.

If you want data deletion, specifically request account deletion and ask for confirmation of what will be removed and what must be retained for regulatory reasons.

Will I get a refund?

Refund depends on provider policy

Refund eligibility for Clear memberships varies by the provider's terms. Some services offer prorated refunds, credits, or no refunds for used periods.

Always request written confirmation of any refund offer and ask how it will be issued (credit note, refund to the original payment method, or account credit).

How to check and speed up refunds

• Provide proof of purchase and the cancellation confirmation when you request a refund.
• Ask for a timeline for processing and a reference number for follow‑up.
• If refund is delayed, follow up via support channels and keep records of all communications.

Clear plans and pricing

Available plans (examples)

The following in‑app pricing options have been recorded for similar "Clear Premium" offerings in India; check your provider's account for the exact plan you purchased.

Use this table as a reference and verify current pricing in your account before cancelling.

Your consumer rights in India

General protections

Indian consumer protection law permits consumers to approach consumer fora for unfair trade practices, deficient services or misleading terms.

Keep receipts, screenshots, emails and any written replies from the provider as evidence if you escalate a complaint.

Cooling‑off and refunds

• There is no single automatic "14‑day cooling‑off" rule that applies universally to all paid online services in India; refund rights depend on the service terms and the nature of the purchase.
• If the provider's terms promise specific refund percentages or processing timelines, those terms are the primary basis for resolution unless they violate consumer law.

Customer experiences

Common positive outcomes

Many members complete cancellation and receive confirmation with no issue when they follow the prescribed steps in the account portal.

Quick cancellation is most likely when done before renewal or before a service has been used for the period paid.

Reported issues to watch for

• Delays in support response or unclear refund timelines can occur - persist and escalate if necessary.
• Some users report problems with refunds taking longer than expected or being issued as account credit rather than payment reversal.

Documentation checklist

Essential documents

• Account email and membership ID or username.
• Payment proof: transaction ID, bank statement screenshot, invoice or receipt.
• Confirmation emails or screenshots of the membership plan and any promotional terms.

Additional records to keep

• Copies of all communications with support (tickets, emails, chat transcripts).
• Registered post receipts if you send a formal cancellation letter to the corporate address.

Common mistakes

Assuming automatic refunds

Do not assume you will automatically receive a full refund on cancellation; many services only refund unused periods or issue credits per their terms.

Always confirm the refund method and timing in writing.

Failing to get written confirmation

Relying on verbal or chat confirmations can lead to disputes. Always ask for and save email confirmation or a ticket number for cancellation requests.

Missing these records makes escalation to consumer fora or banks harder.

Comparative recap

Quick comparison overview

The table below summarises typical cancellation routes, expected processing times and refund likelihoods to help you choose the fastest path.

After cancelling

Follow up and verification

Confirm cancellation status and any refund or credit issuance in writing. Note the reference or ticket number for future follow up.

If you still see charges, contact the provider immediately and also inform your bank or card issuer if unauthorised charges continue.

Further escalation steps

• If unsatisfied, escalate to the provider's grievance officer or legal/corporate contact as provided in their terms.
• Consider filing a complaint with the consumer forum or your bank's chargeback team if the provider does not resolve a legitimate billing dispute.

Address

Registered correspondence address

B-3 Lower Ground Floor, School Lane, Naraina Vihar, New Delhi 110028, India

Use this address for formal registered post when required for escalation or legal correspondence.

Keep records

When sending communications to this address, retain postal receipts and copies of all documents sent and received.

This will help in any escalation or consumer complaint process.