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Cancellation Craft Gin Club: Easy Method
What is Craft Gin Club
Overview
Craft Gin Club is a UK-based subscription service that sends a curated selection of artisanal gins, mixers and snacks each month alongside tasting notes and pairing suggestions.
Members receive a monthly box (or the optional Thirst Class tier) with exclusive gins and accompaniments aimed at home tasting and discovery.
How it works
Subscriptions renew automatically on a month-to-month basis unless cancelled in advance.
Membership management is handled centrally; for cancellations Craft Gin Club asks members to contact their team by email.
How to cancel Craft Gin Club
Primary cancellation steps (email)
- Email [email protected] to request cancellation of a month-to-month membership.
- State your name, subscription email, order or membership reference (if known), and the date you want the cancellation to take effect.
Timing and app-based subscriptions
- Make sure the cancellation request is received before the 23rd of the month to avoid being charged for the next month.
- If you subscribed via App Store or Google Play there is no separate published app-specific cancellation process; follow the same email cancellation route unless the store prompts otherwise.
What happens when you cancel
Access and renewal
If you cancel in time, your subscription will stop renewing after the current paid month.
You retain access to your subscription benefits until the end of the month for which you have already paid.
Account data and communication
After cancellation your account details and past order history are typically retained for customer service and record-keeping.
If you need confirmation, request a written cancellation acknowledgement in your email to [email protected].
Will I get a refund?
General refund policy
There are no general refunds for months where the box has already been dispatched; cancelling stops future charges but does not refund the current shipment.
Do not expect an automatic refund simply because you cancel after a dispatch date.
Exceptions and Thirst Class rules
- If a bottle arrives damaged or broken, report it within 24 hours. Craft Gin Club will not refund the bottle but will send a replacement.
- Thirst Class tier: you may cancel within 14 days of purchase for a full refund if unused. If used once, refunds are minus delivery; if used twice, no refund (per their Thirst Class terms).
Craft Gin Club plans and pricing
Pricing availability
India-specific pricing for Craft Gin Club is not publicly available.
Only GBP-based pricing is known; for local pricing contact Craft Gin Club directly.
How to find pricing
Contact [email protected] to request current plan and shipping costs for India (if they offer international shipping to you).
Alternatively, check your account or purchase confirmation for the GBP price you were charged.
| Plan | Price | Notes |
|---|---|---|
| Standard monthly subscription | Contact for pricing | Contact [email protected] for GBP pricing and international options |
| Thirst Class (optional tier) | Contact for pricing | Short-term cancellation rules apply (see Thirst Class terms) |
Your consumer rights in India
Relevant consumer protections
Indian consumers are protected under the Consumer Protection Act (2019) and related rules for unfair trade practices and deficient services.
You may complain to local consumer forums or the National Consumer Helpline for unresolved disputes about services or misrepresentation.
Practical actions for Indian customers
- Keep payment records and correspondence to support any dispute or refund claim with your bank or a consumer forum.
- If you see unauthorised charges, contact your payment provider (card issuer or payment service) immediately to raise a dispute or chargeback.
Customer experiences
Positive experiences
- Many customers praise the variety and quality of the gins, mixers and snacks, and enjoy the surprise element of monthly boxes.
- Flexible options like skipping boxes and responsive, considerate customer service are often highlighted positively.
Common complaints
- Several users report difficulty cancelling, describing loops in online processes and needing to contact customer support by phone or email.
- Other negative reports include issues with loyalty points, duplicate charges, delayed responses, and unexpected cancellations of rewards or points.
Documentation checklist
Essential items to include when you cancel
- Your full name and email address used for the subscription.
- Order number or membership reference, and the date of your last payment.
- Clear instruction to cancel and the effective date you request.
Evidence for refunds or damage claims
- Photos of damaged or broken bottles with timestamps and the packaging condition.
- Screenshots of payment receipts, confirmation emails and any chat or message threads with support.
Common mistakes
Timing errors
Cancelling after the 23rd of the month is a frequent mistake that results in being charged for the next month.
Always check cut-off dates and send cancellation emails well before the 23rd to avoid surprise renewals.
Missing documentation and assumptions
Not including the order number, email or payment details slows processing and can delay confirmation of cancellation.
Assuming a refund will apply for an already-dispatched box or that app-store subscriptions are handled differently can cause confusion - always confirm with [email protected].
Comparative recap
Quick feature comparison
The table below summarises key policies and what India-based customers should note for each item.
| Feature | Craft Gin Club (policy) | Notes for India customers |
|---|---|---|
| Cancellation method | Email [email protected] before the 23rd | Use email; retain sent receipts and confirmations for disputes |
| Refund for dispatched boxes | No refund once box dispatched | Expect only future cancellations to stop renewals; keep records if disputing |
| Thirst Class cancellation | 14-day full refund if unused; partial rules if used | Request prompt confirmation and proof of unused status if claiming refund |
| Damaged bottle policy | Report within 24 hours; replacement (not refund) | Photograph damage immediately and email evidence to support replacement |
| Customer service reliability | Mixed reviews: helpful often, but delays and issues reported | Be persistent and keep clear records of all communications |
After cancelling
Confirmation and follow-up
Ask for written confirmation of cancellation and the effective date in reply to your email to [email protected].
Keep the confirmation email or screenshots until any charges or disputes are fully resolved.
Further steps and resources
- If you want to read other members' experiences, see reviews: Craft Gin Club reviews on Trustpilot.
- If charges are incorrect and the company does not resolve them, contact your bank or payment provider to raise a dispute or chargeback.
Address
Company headquarters
The Craft Gin Club, 60 Goswell Road, London EC1M 7AD, United Kingdom.
Contact for cancellations
Email: [email protected] - use this address to request cancellation or to ask for clarification on refunds and replacements.
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Written by Krishna Bose
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Craft Gin Club subscription, email [email protected] with your name, subscription email, order reference, and desired cancellation date. Ensure you send this before the 23rd of the month to avoid being charged for the next month.
No, there are no refunds for months where the box has already been dispatched. Cancelling will stop future charges, but you will not receive a refund for the current shipment.
If you cancel in time, your subscription will stop renewing after the current paid month, and you will retain access to your benefits until the end of that month.
Yes, for the Thirst Class tier, you may cancel within 14 days of purchase for a full refund if unused. If you have used it once, refunds are minus delivery, and if used twice, no refund is available.
To ensure your cancellation request is processed correctly, keep a copy of your email and any sent receipts. You can also request a written acknowledgment of your cancellation from [email protected].