What is Crayo

Overview

Crayo is a subscription-based SaaS platform that uses AI to help users create and edit multimedia content, especially AI-driven video generation.

Core use

It is offered as a web dashboard and as mobile apps via the Apple App Store and Google Play Store, with several paid plans and one-time credit purchases available.

How to cancel Crayo

Cancel via Web (recommended)

• Go to crayo.ai/dashboard and log in with your account.
• Click your profile picture, then open Settings.
• Open the Subscription or Billing section, click "Cancel", and confirm the cancellation.
• Note: access typically remains until the end of the current billing period.

Cancel via Apple or Google purchases

• If you bought Crayo through the Apple App Store, manage or cancel the subscription in your Apple ID subscription settings; Apple handles refunds for App Store purchases.
• If you bought Crayo through Google Play, manage or cancel via your Google Play account; Google handles refunds for Play Store purchases.

Sources for the web cancellation steps and store guidance: Postclic and Clippie.ai.

What happens when you cancel

Access and billing

When you cancel a Crayo subscription via the web dashboard, your account typically remains active until the end of the paid billing period.

Account data and assets

Content and settings created during the subscription usually remain tied to your account, but retention periods and data export options are not publicly detailed by Crayo.

Will I get a refund?

Crayo refund policy

Crayo enforces a strict "All sales are final" policy and does not provide refunds or prorated credits for cancellations made mid-cycle.

Platform exceptions and next steps

• If you purchased via the Apple App Store or Google Play, any refund requests must be submitted through Apple or Google Play respectively.
• For web purchases, Crayo’s policy states no refunds; if you believe you have a special case, you may contact support but refunds are not guaranteed.

Source: cancellation and refund guidance summarized from Postclic and Clippie.ai.

Crayo plans and pricing

Pricing table

Notes on pricing

Prices were extracted from Indian App Store listings and other public sources for Crayo AI Video Generator Pro (2025).

No official Crayo help page with INR price listings was found; verify prices in your app store receipt before purchase.

Your consumer rights in India

General rights

Indian consumer law, including the Consumer Protection Act and e-commerce rules, can provide protections for unfair trade practices and defective services.

Practical steps for Indian customers

• If you bought through Apple or Google, use their refund channels first (platform-level dispute).
• For web purchases, preserve receipts, transaction IDs and correspondence; consider contacting your payment provider or filing a complaint with consumer forums if necessary.

Note: Crayo’s public materials do not reference statutory cooling-off or automatic refund rights for India, so any legal remedy would follow Indian consumer law channels rather than Crayo’s stated policy.

Customer experiences

Positive feedback

Some users praise Crayo’s customer support for being helpful and responsive and like the platform’s interface when features work as intended.

Trustpilot contains multiple positive reviews highlighting support quality and ease of use; see reviews for context: Trustpilot - Crayo.

Common complaints

Public reviews report recurring performance problems such as slow UI, crashes, export quality issues, and feature bugs.

Several reviewers also describe difficulties obtaining refunds or encountering unexpected charges; these reports are visible on review platforms like Trustpilot.

Documentation checklist

What to collect before you cancel

• Account email and username used with Crayo.
• Purchase receipt or invoice showing date, plan and transaction ID.
• Screenshots of active subscription in your account or app store purchase screens.

Evidence for refunds or disputes

• Correspondence with Crayo support (timestamps and message copies).
• Screenshots or video showing bugs, export problems, or billing errors.
• Payment provider or bank statements highlighting charges to dispute if needed.

Common mistakes

Not cancelling in the correct place

A frequent mistake is trying to cancel an App Store or Play Store subscription from the Crayo web dashboard instead of via Apple/Google account settings.

Expecting automatic refunds

Another common error is assuming a mid-cycle refund will be issued after cancellation; Crayo’s stated policy is that sales are final.

Always check whether the purchase was managed through Apple/Google before expecting platform-level refunds.

Comparative recap

Quick comparison

Key takeaways

• Cancel web subscriptions from the dashboard; platform purchases must be cancelled in-store.
• Crayo’s official stance is no refunds - platforms may handle refunds for their purchases.

After cancelling

Next steps

Confirm cancellation by keeping the confirmation email or screenshot of the cancelled subscription screen.

Monitor your bank or card statement for any further charges and keep records in case of disputes.

Helpful links

• Crayo cancellation guide reference: Postclic - How to cancel Crayo
• Step-by-step walkthrough corroboration: Clippie.ai - Cancel Crayo
• User reviews and experiences: Trustpilot - Crayo reviews

Address

Registered address (India)

RAG ATTINGAL ROAD, VENJARAMOODU P.O., THIRUVANANTHAPURAM, KERALA 695607, INDIA

Notes on contacting

If you need formal correspondence, use the registered address above and include account and transaction details to help identify your subscription quickly.