What is Fizz

Overview

Fizz is a subscription-based internet-related service that offers membership features and a Fizz Card. Memberships are handled through the Fizz app and by account settings with platform stores.

Service scope

Fizz provides a managed subscription and card product; membership controls billing and access. Terms of service and refund policies are published by Fizz on their website.

How to cancel Fizz

Cancel from the app

• Open the Fizz app and go to the "Fizz Membership" tab.
• Scroll down and tap "cancel membership" to initiate cancellation.
• Subscriptions remain active until the end of the current billing cycle.

Other cancellation methods

• Contact Fizz customer support via the in-app chat or send email to [email protected].
• If you subscribed through Apple or Google, cancel via your App Store / Google Play subscriptions menu at least 24 hours before the period ends.

What happens when you cancel

Access and billing

After cancellation your membership continues until the end of the paid billing period and will not auto-renew thereafter.

You retain access to membership features for the remainder of that cycle.

Fizz Card and outstanding balances

If you have a Fizz Card, it will be frozen on the membership expiration date.

The card account is closed once any outstanding balance is paid; closed Fizz Cards cannot be re-opened or re-applied for.

Will I get a refund?

General policy

Fizz states that subscription payments are fully earned on payment and are generally nonrefundable.

Refunds are considered only on a case-by-case basis at Fizz's sole discretion. See Fizz terms for details: Fizz Terms.

Exceptions and legal rights

• There is no standard 14-day money-back guarantee published by Fizz for subscriptions.
• Local consumer law in India can create additional rights in some cases (see Consumer Rights section below).

Fizz plans and pricing

Available pricing information

No official INR pricing for Fizz membership for 2024/2025 is published in the verified sources.

Official fees are published in USD by Fizz; anecdotal INR prices reported by users are not official.

Contact for current pricing

If you need exact pricing for India, contact Fizz support via the app or email [email protected].

Your consumer rights in India

Cooling-off and statutory rights

Under the Consumer Protection Act, 2019, Indian consumers may have a right to withdraw from certain online transactions within a short 'cooling-off' period.

Digital subscriptions can be excluded if access is provided immediately; each case depends on facts and timing.

Asserting rights

• Relevant provisions include Section 2(1)(h) and Section 19(3) of the Consumer Protection Act, 2019 as applicable to services.
• If Fizz denies a refund where law requires one, you may pursue a consumer complaint or other legal remedies case-by-case.

Customer experiences

Positive feedback

• Some users reported effective credit-building results and praised responsive support in Trustpilot reviews.
• Examples include reports of credit-score improvement and helpful agent interactions.

Negative feedback

• Several Trustpilot reviewers reported unexpected or unauthorized charges and difficulty obtaining refunds.
• Other complaints include poor communication and unresolved refund requests. See reviews: Trustpilot - Fizz.

Documentation checklist

Before you cancel

• Account email and login details.
• Screenshot of membership page showing plan and renewal date.
• Payment method and last payment receipt.

If you dispute charges

• Bank or card statements showing the charge.
• Copies of all communication with Fizz (chat transcripts, emails).
• Reference to Fizz Terms where relevant: Fizz Terms.

Common mistakes

Timing errors

Waiting until the last minute to cancel can cause missed deadlines for App Store or Google Play auto-renewal rules.

For iOS, turn off auto-renew at least 24 hours before period end; Google Play follows a similar timing requirement.

Assuming automatic refunds

Many users assume cancellation triggers a refund; Fizz states payments are nonrefundable unless agreed otherwise.

Always confirm refund eligibility before cancelling if you expect a refund.

Comparative recap

Quick comparison

The table below summarizes key points about cancellation, refunds and card handling for quick reference.

How to read this table

Use the table to compare Fizz's typical behaviour against common expectations for subscription services.

After cancelling

Immediate actions

Keep confirmation of cancellation and any end-of-period dates. Monitor your bank/card for further charges.

Pay any outstanding Fizz Card balance to avoid account closure issues.

Support and useful links

• Fizz Terms & Policies: https://joinfizz.com/policies/tos2
• Community reviews and reports: https://www.trustpilot.com/review/joinfizz.com
• Contact support via the Fizz app or email [email protected] for account-specific help.

Address

Physical address

FIRST FLOOR WEST, BM-9, SHALIMAR BAGH, NEW DELHI, NORTH WEST DELHI 110088, India.

How to use this address

Use the address for formal correspondence if you need to send written notices or consumer complaints about Fizz in India.

For most cancellation and account matters, in-app support and email will be faster.