Cancellation Flexpro: Easy Method

What is Flexpro

Service overview

Flexpro (also referred to in some sources as FlexPro Meals) is a U.S.-based meal delivery and subscription service that provides prepared meals and plan-based nutrition options.

The company offers customizable plans, recurring deliveries, and online account management, but operates from the United States and does not maintain India-specific local operations.

Business footprint

Flexpro primarily serves customers in the United States and maintains a U.S. headquarters at the address below.

Because Flexpro is U.S.-based, some policies and customer-support channels reflect U.S. practices rather than India-specific rules.

How to cancel Flexpro

Primary cancellation method

• Per Flexpro's terms, subscription cancellation is not self-service via an online button.
• You must contact your assigned account manager directly by call or text to request cancellation.

Step-by-step cancellation steps

• Locate your account manager contact (phone/text) from previous order communications or your account messages.
• Call or send a clear text message stating you want to cancel your subscription and include your account details (name, email, order number).
• Ask for a written confirmation of cancellation (message, email, or ticket number) and retain that confirmation.
• If you do not receive a reply, follow up by text and keep copies of all attempts and timestamps.
• Monitor bank/credit-card statements after your requested cancellation to ensure recurring charges stop.

What happens when you cancel

Access and deliveries

Orders already processed before your cancellation request will still be delivered and charged.

Cancellations generally do not stop charges for orders already in the processing or shipping pipeline.

Account renewal and data

Recurring payments may continue unless specifically deactivated by the company or your payment provider.

Request explicit confirmation that recurring billing has been turned off and retain that confirmation for records.

Will I get a refund?

Official refund policy

Flexpro’s legal centre states a 30-day initial Refund Period during which unused prorated subscription fees for a first purchase may be refunded.

The policy applies only to the first purchase (not renewals) and excludes services explicitly marked non-refundable.

Source: Flexpro legal centre.

Reported practices and exceptions

• Investigations and customer reports indicate Flexpro sometimes enforces a strict “no refunds” stance in practice.
• Some plans may include high cancellation fees (reports cite a USD 200 fee for a one-month VIP plan).
• Because company practices and written policy differ in reports, always request written confirmation of any promised refund amount and timing.

Investigative reporting: KSHB report.

Flexpro plans and pricing

App Store pricing in India (verified)

Below are App Store prices for the app "Flex AI Workout Trainer & Log" sometimes referred to as FlexPro listed for India (early 2026).

Prices are shown in Indian rupees as they appear on the App Store and are subject to change.

Your consumer rights in India

Cooling-off period

India’s Consumer Protection (E-Commerce) Rules, 2020 provide a 14-day “cooling-off” right for certain e-commerce purchases in which consumers may return goods or cancel services.

Applicability to a U.S.-based digital or subscription service like Flexpro is not explicit and may be limited.

Practical steps for Indian consumers

• Document all cancellation requests and confirmations in writing.
• If charges continue after cancellation, contact your bank or card issuer to dispute recurring payments.
• Consider filing a complaint with Indian consumer authorities only after confirming jurisdiction and exhausting direct remedies.

Customer experiences

Positive reports

• Some customers report responsive staff and successful refunds when handled by individual agents.
• Trustpilot contains examples where agents processed refunds or pauses successfully.

See customer reviews: Trustpilot.

Negative reports

• Many users report difficulty cancelling, automated chat limitations, and slow or unresponsive account managers.
• Complaints include poor food quality, unauthorized extras, and claims of a strict “no refunds” stance at company premises.

Investigative reporting has highlighted numerous dissatisfied customers and operational concerns: KSHB report.

Documentation checklist

Required account details

• Account name and email associated with the subscription.
• Order numbers or subscription ID and plan name.

Proof and communication records

• Dates and copies of texts/calls to your account manager requesting cancellation.
• Screenshots of subscription pages, receipts, and any confirmation messages.
• Bank/credit-card statements showing charges and dates for disputed transactions.

Common mistakes

Relying solely on automated chatbots

Many customers report that chatbots only provide automated options and do not complete cancellations.

Always escalate to an account manager and get written confirmation.

Not documenting communication

Failing to save texts, emails, or call logs reduces your ability to prove you requested cancellation or a refund.

Keep copies of every contact attempt and any responses you receive.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Obtain written confirmation of cancellation and any refund agreement from Flexpro.
• Monitor your payment method for further charges for at least two billing cycles.

If problems continue

• Contact your bank or card issuer to dispute unauthorized recurring charges.
• Keep documentation and consider escalating to consumer-protection authorities if applicable.

Relevant resources: Flexpro legal information at Flexpro legal centre and investigative reporting at KSHB.

Address

Company headquarters (verified)

Flexpro/FlexPro Meals U.S. headquarters:

5706 Troost Ave, Kansas City, Missouri 64110, United States

India presence

There is no verified local Indian office or postal address for Flexpro; cancellations must be handled via the company’s provided account manager contact methods.

For policy details refer to the company legal centre: https://flexonline.io/legal-centre.html.