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Cancel KAYO
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Kayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is Kayo
Overview
Kayo is a subscription-based streaming service focused on live sports, sports documentaries and exclusive programming.
It is primarily available in Australia and is billed in AUD from official channels.
Content and availability
Kayo offers access to major leagues, highlights and multi-game viewing features designed for sports fans.
There is no official Kayo pricing or full launch for India; most sign-ups and support relate to Australian accounts.
How to cancel Kayo
Cancel via Apple App Store (iOS)
- Open iPhone Settings → tap your Apple ID at the top → Subscriptions.
- Select Kayo → Cancel Subscription → confirm cancellation.
- Note: Subscriptions managed by Apple must be cancelled through your Apple account.
Cancel via Google Play Store (Android)
- Open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Kayo → Cancel Subscription → confirm cancellation.
- Note: Google Play handles billing and refund requests for Play purchases.
Cancel via Web / My Account (direct-billed)
- Log into your Kayo account on the web → go to My Account.
- Next to the Kayo subscription click Cancel → Confirm → Complete.
- If billed directly (Kayo/Hubbl), cancellation is processed on Kayo’s site and access continues until the end of the billing period.
What happens when you cancel
Access after cancellation
When you cancel, your access typically continues until the end of the current paid billing period.
You retain streaming access for the remainder of that period unless otherwise notified.
Renewal and re-subscription
Automatic renewal is stopped at the end of the billing cycle for cancelled subscriptions.
You can resubscribe anytime; re-subscribing may start a new billing cycle immediately.
Account and data
Account details (email, saved preferences) are usually retained unless you request account deletion.
Remove payment methods from Apple/Google or from your Kayo account if you do not want future charges.
Will I get a refund?
Kayo refund policy (direct billing)
Kayo generally does not issue refunds for change of mind or unused portions of a subscription.
Cancellations normally take effect at the end of the billing cycle; no prorated refunds are standard.
App Store and Google Play refunds
Apple-managed subscriptions and refunds are handled by Apple; Apple may consider pro-rata refunds at its discretion.
Google Play refunds must be requested from Google Play; Kayo does not process Play Store refunds.
Exceptions and service issues
- Exceptions (for example, prolonged service faults) may be considered case-by-case when you are billed directly via Kayo/web.
- If you believe a refund is warranted, gather documentation and contact the billing provider (Apple, Google or Kayo support) as applicable.
For Apple iTunes refund guidance see Kayo’s support article:
Kayo: iTunes paid subscription and refunds
Kayo plans and pricing
Availability of pricing
Kayo is primarily marketed and priced for Australia (AUD). No official INR pricing or India-specific plans were found.
If you are accessing Kayo via third-party resellers or VPN routes, prices and billing may differ from official plans.
Contact for pricing
If you need accurate plan or pricing details, contact Kayo support or check the official Kayo site for region-specific information.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No official India pricing available; official plans are denominated in AUD. |
Your consumer rights in India
Relevant law and protections
Under the Consumer Protection Act, 2019, consumers can seek redress for unfair trade practices and deceptive subscription terms.
This includes seeking remedies if cancellation is obstructed or refunds are improperly denied.
How to escalate
- Contact the national Consumer Helpline (call centre: 1915) to lodge complaints or obtain guidance.
- If unresolved, approach your State Consumer Dispute Redressal Commission or the National Commission as applicable.
Evidence to retain
Keep screenshots, emails, cancellation confirmations, payment receipts and bank statements as evidence for complaints.
Clear documentation strengthens your case when escalating to consumer forums or your payment provider.
Customer experiences
Positive feedback
- Some users report they could cancel immediately upon sign-up without incurring charges.
- When cancellation via app stores is done properly, billing stops as expected for many customers.
Negative feedback
- Reports of app glitches (casting problems, technical faults) affecting usability.
- Complaints about misleading messaging (e.g., PPV events requiring extra payment) and unhelpful support bots.
- Multiple users described billing issues where charges continued after attempted cancellations.
Takeaway
User experiences vary widely; many issues relate to billing channel (Apple/Google vs direct) and support responsiveness.
Following the correct cancellation route for your billing channel reduces the risk of continued charges.
Documentation checklist
Immediate items to save
- Subscription confirmation emails and order receipts.
- Payment card/bank transaction records showing charges and dates.
Cancellation evidence
- Screenshots of cancellation screens, subscription lists, or confirmation messages.
- Any support chat transcripts or email replies about cancellation or refunds.
Escalation materials
- Compile a timeline of events (signup date, cancellation attempt, continued charges).
- Keep copies of correspondence with Apple, Google Play or Kayo support for complaints.
Common mistakes
Wrong cancellation channel
A common error is cancelling in the Kayo web account when the subscription is billed via Apple or Google.
If Apple/Google handles billing, you must cancel through those stores, otherwise billing may continue.
Assuming immediate refund
Many users expect immediate prorated refunds after cancelling; Kayo’s standard policy is no refund for unused time.
Expect access to remain until the billing period ends and contact the billing provider for any refund requests.
Poor record keeping
Not saving cancellation confirmations or transaction records makes disputes harder to resolve with support or consumer forums.
Always capture screenshots and retain emails when you cancel or request a refund.
Comparative recap
Quick comparison
The table below compares the three main cancellation/billing routes and key points to watch for each.
| Method | How to cancel | Refund handling | Access after cancel |
|---|---|---|---|
| Apple App Store (iOS) | iPhone Settings → Apple ID → Subscriptions → select Kayo → Cancel | Refunds handled by Apple; pro‑rata refunds possible at Apple’s discretion | Access remains until end of Apple billing period |
| Google Play Store (Android) | Google Play → Profile icon → Payments & subscriptions → Subscriptions → select Kayo → Cancel | Refunds must be requested from Google Play; Kayo does not process Play refunds | Access remains until end of Google Play billing period |
| Web / My Account (direct-billed) | Log into Kayo → My Account → Cancel next to Kayo → Confirm | No standard refunds for unused time; exceptions may be reviewed case-by-case | Access remains until end of Kayo billing period |
After cancelling
Verify cancellation
Check your subscription lists in Apple ID, Google Play or Kayo My Account to confirm the status shows cancelled.
Save any on-screen confirmation or email that confirms the cancellation.
If charges continue
- Contact the billing provider first (Apple/Google or Kayo support) with your evidence.
- If unresolved, escalate to your bank/card issuer to dispute recurring charges and consider filing a consumer complaint.
Useful support link
For details on iTunes-managed Kayo subscriptions and refunds, see Kayo’s support article:
Kayo support - iTunes paid subscription refunds
Address
Registered address (India)
T‑4/55 First Floor, Mangolpuri Industrial Area Phase‑I, New Delhi 110083, India.
This address is cited in available context; it may be a regional or corporate registration rather than a consumer support office.
How to contact for escalation
For billing disputes, contact your payment provider (Apple/Google/bank) and retain all documentation before escalating to consumer forums.
If you use the national helpline for consumer issues, the national call centre is 1915; keep your case evidence ready.