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Recipient
Koda
5th Floor, 1579, 26th Cross, 27th Main Road, Sector 2, HSR Layout
560102 Bengaluru , India
REF/2025GRHS4
Cancellation Koda: Simple Process
What is Koda
Overview
Koda is a platform and set of companion apps that connect users with AI features and creator tools, including AI live translation and health companion functions.
It is offered via direct subscriptions on Hikoda LLC channels and through mobile app stores where billing is handled by Apple or Google.
Key offerings
Main offerings include Koda Pro plans for AI translation and a Koda Premium tier for health companion access.
Plans and billing options vary by platform (direct purchase vs App Store / Google Play).
How to cancel Koda
Cancel direct subscription (Hikoda)
- Log in to the account you used to subscribe on Hikoda-managed service.
- Go to subscription or billing settings and select “Cancel subscription.”
- Cancellation takes effect at the end of the current billing period; you keep access until then.
Cancel via Apple App Store or Google Play
- If you subscribed through Apple, open the App Store subscription settings and cancel there.
- If you subscribed through Google Play, open Google Play subscriptions and cancel from that menu.
- Do not rely on deleting the app or cancelling in-app only; those actions do not stop auto-renewal.
What happens when you cancel
Access after cancellation
After you cancel, access typically continues until the end of the paid billing period.
No immediate loss of service occurs on cancellation; features remain until expiry.
Renewal and data
Auto-renewal will stop once cancellation is processed through the correct platform.
Account data retention follows the provider’s policies; check the provider terms for specific data rules.
Will I get a refund?
Refunds for direct subscriptions
For Koda AI Companion purchased directly (Hikoda LLC), full refunds can be requested within 48 hours of purchase.
Refund requests must be sent to [email protected].
Refunds for App Store / Google Play purchases
If you purchased via Apple App Store or Google Play, refunds are handled by Apple or Google and follow their policies.
Generally, refunds are not provided for partially used billing periods unless required by law.
Koda plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Koda Pro - Monthly | ₹799 | monthly | Full access to AI live translation features |
| Koda Pro - Annual | ₹4,999 | annual | Full access to AI live translation features |
| Koda Premium | ₹199 | monthly (assumed) | Full access to health companion features |
Notes on pricing
Pricing above is based on Indian App Store listings observed during 2024 - 2025 and on available verified data.
The ₹199 period was not explicitly listed and is assumed monthly following common App Store conventions.
Your consumer rights in India
Charge disputes and bank recourse
If cancellations fail or charges persist, you may dispute charges with your bank or payment provider.
Banks can process chargebacks where merchant refund channels don’t resolve the issue.
Regulatory and consumer protection
Indian consumer protection avenues allow complaints if the merchant does not follow stated refund/cancellation policies.
Keep records of attempts to cancel and refund communications to support any complaint or dispute.
Customer experiences
Reported issues
No direct user reviews specific to Koda AI Companion in India were found on TrustPilot or ProductReview India from verified searches.
Broader reports for similar services cite problems like unexpected charges after deletion and difficulty obtaining refunds from app stores.
What users commonly report
- Difficulty stopping auto-renewal when cancellation is not done through the App Store or Google Play settings.
- Challenges obtaining refunds from Apple/Google even after deleting an app.
Documentation checklist
What to gather before contacting support
- Order or transaction ID for the subscription purchase.
- Date and time of purchase and the platform used (Hikoda direct, Apple, or Google).
- Screenshots of subscription status, receipts, and any error messages.
When escalating
- Save email copies of refund or cancellation requests sent to [email protected].
- Record support chat transcripts or ticket numbers from app-store refund requests.
Common mistakes
Uninstalling the app expecting cancellation
Deleting the app without cancelling the subscription in the App Store or Google Play will not stop billing.
Always cancel from the store subscription settings, not by removing the app.
Contacting the wrong support channel
Requesting a refund from Hikoda for an App Store purchase will not work; Apple or Google control those refunds.
Similarly, asking Apple/Google to refund a direct Hikoda charge requires first contacting the merchant per policy.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund window | Typical plan |
|---|---|---|---|
| Direct (Hikoda) | Cancel in account settings or email [email protected] | 48 hours for full refund | monthly / annual |
| Apple App Store | Cancel via App Store subscriptions | Handled by Apple; subject to Apple policy | monthly / annual |
| Google Play | Cancel via Google Play subscriptions | Handled by Google; subject to Google policy | monthly / annual |
Takeaway
Direct subscriptions have a short, specific refund window and are handled by Hikoda.
App Store and Google Play require cancellation and refund requests through those platforms.
After cancelling
Follow-up actions
Check your email for cancellation confirmation and the subscription end date.
Monitor your payment method for final charges and keep receipts for any disputes.
Useful links
- Hikoda / Koda Terms of Service
- Koda-related Terms of Use (kodeon.ai)
- Help article on recurring payments
Address
Registered office (proxy)
Koda Integrated Marketing Services LLP (proxy address for contact purposes):
5th Floor, 1579, 26th Cross, 27th Main Road, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
Support contact
For direct subscription refund requests within 48 hours, email: [email protected].
For App Store or Google Play purchases, use Apple or Google support portals for cancellation and refund requests.
Similar cancellation services
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Written by Aarohi Chatterjee
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Koda subscription directly, log in to your account on the Hikoda service, navigate to the subscription settings, and select 'Cancel subscription.' Remember to keep proof of your cancellation request.
To cancel your Koda subscription through the Apple App Store, open your App Store subscription settings and follow the prompts to cancel. Ensure you keep a record of your cancellation.
After you cancel your Koda subscription, you will retain access to the service until the end of your current billing period. Make sure to verify your billing cycle for specific dates.
Yes, if you cancel your Koda subscription directly through Hikoda within 48 hours of purchase, you can request a full refund by emailing [email protected]. Keep a record of your request.
If you face issues canceling your Koda subscription, you may dispute charges with your bank or payment provider. It's advisable to keep all records of your cancellation attempts.