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Cancellation Marco Polo: Easy Method
What is Marco Polo
Overview
Marco Polo is a video messaging app that allows asynchronous video conversations and social communication. It offers both a free tier and a paid "Plus" subscription with extra features.
Main uses
People use Marco Polo to stay connected with family and friends, share video updates, and use premium playback and reaction features when subscribed to Plus.
How to cancel Marco Polo
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your avatar (top-right) → Subscriptions → Marco Polo → Cancel.
- Confirm cancellation; you will retain access until the billing period ends.
Cancel on Android (Google Play)
- Open the Google Play app on your device.
- Tap Profile → Payments & subscriptions → Subscriptions → Marco Polo → Cancel.
- Confirm; access continues until the current billing cycle finishes.
Cancel on the Web
- If you purchased via the website, log into your account on the Marco Polo website.
- Go to My Subscription → Cancel Subscription and follow the on-screen prompts.
- Ensure you receive confirmation of cancellation in your account or email.
What happens when you cancel
Access after cancellation
Cancellation stops future auto-renewals but does not usually remove access immediately.
You keep Marco Polo Plus access until the end of your paid billing period.
Data and account
Your account and message history remain unless you specifically delete them in the app or on the website.
Canceling a subscription does not automatically delete your account or uploaded video history.
Will I get a refund?
Apple App Store refunds
Refunds for iOS purchases must be requested from Apple Support directly.
Apple typically considers refund requests within around 30 days and decisions are discretionary.
Google Play and Marco Polo developer
Google Play has the best chance for an automatic refund if requested within 48 hours of purchase.
Marco Polo Support may assist with refund requests up to 60 days, but the developer does not guarantee refunds.
Marco Polo plans and pricing
Pricing summary
Prices shown in the App Store in India are listed as in-app purchase amounts. Specific billing periods are not always specified in the listing.
Notes on periods
The ₹699 amount likely corresponds to a recurring monthly price, and ₹3,999 likely corresponds to an annual price, but this is not explicitly confirmed.
| Plan | Price | Period | Features |
|---|---|---|---|
| Marco Polo Plus | ₹699 | Not specified | Speed control, background listening, custom & animated emojis, Plus Passes |
| Marco Polo Plus | ₹3,999 | Not specified | Premium features (likely longer-term / annual) |
| Marco Polo Plus - Family Plan | ₹9,900 | Not specified | Up to six memberships; includes premium features |
| Unlimited Storage add-on | ₹799 | Not specified | Unlimited storage add-on |
Your consumer rights in India
Statutory position
India does not provide a statutory "14-day right of withdrawal" for digital subscriptions similar to physical goods.
Refunds for Marco Polo purchases depend on the platform (Apple or Google Play) and are discretionary.
Practical advice
- Request refunds promptly: ideally within 48 hours on Google Play and within ~30 days via Apple.
- Cancel subscriptions before the renewal date - at least 24 hours prior is recommended to avoid being charged.
- Keep receipts and transaction IDs to support any refund or dispute requests.
Customer experiences
Positive feedback
Users often praise Marco Polo for convenient, private, ad-free asynchronous video messaging.
Parents and families highlight the app's ease of use and ability to maintain meaningful long-distance connections.
Negative feedback
Long-time users report that previously free features were moved behind the paid subscription.
Other complaints include technical glitches, playback issues, and concerns about privacy and contact verification.
Documentation checklist
Essential items to gather
- Purchase receipt or order confirmation from App Store / Google Play / website.
- Date and time of purchase, subscription name, and transaction ID.
- Account email or username used for the Marco Polo account.
Helpful extras
- Screenshots of subscription status in the app, billing statements showing the charge, and cancellation confirmation.
- Device model and OS version (for technical support requests).
Common mistakes
Cancelling the wrong way
Many users uninstall the app but do not cancel the subscription in the App Store or Google Play, which does not stop billing.
Always cancel via the store where you purchased the subscription.
Expecting automatic refunds
Assuming a refund will be automatic is risky; refunds are handled by Apple or Google and often discretionary.
Prompt action and clear documentation improve your chances but do not guarantee a refund.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| App Store (iOS) | App Store → Avatar → Subscriptions → Marco Polo → Cancel | Request from Apple Support; ~30 days discretionary | Access until end of billing period |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Marco Polo → Cancel | Best chance if requested within 48 hours; developer may assist up to 60 days | Access until end of billing period |
| Web / Website | Log into account → My Subscription → Cancel Subscription | Depends on purchase method; developer policies apply | Access until end of billing period (if subscription was active) |
How to choose
Cancel via the platform where you bought the subscription for fastest results.
Contact the store's support for refunds and Marco Polo support for assistance with account issues.
After cancelling
Immediate steps
- Save the cancellation confirmation or screenshot showing subscription status is set to not renew.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Support and follow-up
- If you need a refund, file a refund request with the platform (Apple/Google) promptly and provide documentation.
- Contact Marco Polo support through the app or website for account-specific questions or assistance.
Address
Corporate / correspondence address
Floor 11 & 12, G Block BKC, Bandra Kurla Complex, Bandra East,
Mumbai, Maharashtra 400051, India.
Escalation and formal complaints
Use the above address for formal postal correspondence or corporate escalation related to subscription and billing disputes.
For faster responses, contact platform support (Apple or Google) or Marco Polo in-app/website support channels.
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Written by Reyansh Kapoor
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.