What is Metropolitan

Overview

Metropolitan refers to the Metropolitan brand operating in India, covering services such as wholesale ordering and insurance-related products depending on the business line. The platform discussed here follows Metro/Metropolitan procedures for order cancellation and refunds on its web-based wholesale platform.

Key scope

The cancellation and refund rules referenced apply to transactions processed through the Metro/Metropolitan web wholesale platform. There is no verified separate consumer-facing mobile app cancellation flow for India.

How to cancel Metropolitan

Before invoice generation

• Cancel the order fully via the Metro wholesale web portal before an invoice is generated and processed.
• Confirm cancellation through the order/cancellation screen and save any confirmation ID or screenshot.

After invoice generation

• Once an invoice has been generated, only full-order cancellations are permitted; partial cancellations are not allowed.
• If the order has already been shipped, note that shipping charges for shipped orders are non-refundable.

What happens when you cancel

Access and services

After a cancellation is accepted, access to any goods or services tied to that specific order is terminated. If physical goods were dispatched, return/shipping rules apply.

Renewals and data

Cancellations do not automatically affect unrelated subscriptions or future renewals unless you explicitly cancel those services separately.

Account data (order history, cancellation records) is normally retained according to the platform's data policies.

Will I get a refund?

Refund policy summary

Refunds for prepaid orders are processed to the customer’s Metro wallet or to the original payment mode except cash.

No cash refunds are issued.

Timing and exceptions

• Refund initiation: within 7 business days from cancellation acceptance.
• Shipping charges for shipped orders are non-refundable.
• No statutory 14-day 'cooling-off' refund is referenced; return window is defined as 7 days post-invoice.

Metropolitan plans and pricing

Pricing availability

No verified public INR pricing for Metropolitan services (2024/2025) was found in available sources. App listings show free download but do not display subscription or in-app prices.

How to get pricing

Contact Metropolitan directly for exact pricing, plans, and any location-specific subscription details.

Your consumer rights in India

Statutory expectations

Indian consumer law provides protections, but Metropolitan’s publicly stated policies do not reference a statutory 14-day cooling-off right for online orders.

What applies to you

• Customers should rely primarily on the platform’s published cancellation and refund procedures.
• If you believe your statutory consumer rights under Indian law are being breached, you may pursue remedies through consumer grievance channels or legal advice outside the platform’s procedure.

Customer experiences

Reported negatives

Some third-party reviews for Metropolitan (related listings) show complaints about aggressive call practices and poor responsiveness.

Examples include reports of persistent cold-calling and failed follow-ups on viewings or services.

Balance and verification

These reviews are from external sources and may not represent all customers. Verify current service experiences by contacting support directly before cancelling.

Read user reviews for additional context: Trustpilot - Metropolitan

Documentation checklist

Before you request cancellation

• Order ID / invoice number (if generated).
• Payment proof or transaction reference.
• Account username or registered email/phone number.

Supporting documents to keep

• Cancellation confirmation screenshots or emails.
• Any communication history with customer support (dates, agent names, reference IDs).
• Return shipment tracking details, if goods were dispatched.

Common mistakes

Trying partial cancellations after invoice

A common error is requesting partial cancellations once an invoice has been generated. Metro’s policy allows only full-order cancellations after invoicing.

Expecting cash refunds or shipping charge refunds

Customers sometimes expect cash refunds; Metro processes refunds to the Metro wallet or original non-cash payment method only.

Also, shipping charges for already shipped orders are non-refundable - plan returns accordingly.

Comparative recap

Quick feature comparison

The table below summarizes key cancellation and refund characteristics for Metropolitan based on available verified information.

Notes

Use this as a quick reference; always confirm with Metropolitan support for your order.

After cancelling

What to track

Keep your cancellation confirmation and refund initiation details until the refund appears in your wallet or bank account.

Helpful links and next steps

• Check third-party reviews to gauge experiences: Trustpilot - Metropolitan
• Contact Metropolitan support via the official channels listed on their website for order-specific follow-up (refer to your order/account pages).

Address

Official mailing address

A-486, Wagle Industrial Estate, Road No. 24, Thane (W) 400604, Maharashtra, India

What to include if mailing

Include your full name, registered account details, order/invoice number, contact number, and a clear statement of the cancellation request.