Cancellation Movegb: Easy Method

What is Movegb

Overview

MoveGB (operated by GroupMove Ltd) is a subscription service that gives members access to a range of gyms, studios and exercise classes through a single membership.

Members use the platform to book and attend classes at participating venues rather than buying individual passes for each location.

How it works

Subscriptions are managed through your MoveGB account on the website or via the app interface where available.

Different credit types and passes are used to book classes; these are subject to expiry and the provider's terms.

How to cancel Movegb

Cancel via website (recommended)

• Log into your MoveGB account on the MoveGB website.
• Go to "My Account" and choose the "Deactivate" or "Cancel" button to terminate your subscription.
• To stop a full subscription before renewal, cancel at least 28 days before the next renewal date.

Cancel via app store or trial

• If you subscribed through an app store, subscription management at store level may override account settings - check your app-store subscriptions.
• If you are on a free trial, you have up to 3 days before the first payment to cancel via your MoveGB account without being charged.

What happens when you cancel

Access after cancellation

When you deactivate, your future recurring payments will stop according to the timing rules in your account and MoveGB terms.

Access to classes may continue until the current paid period ends or as specified in your membership details.

Renewal and data

Cancelling prevents future renewals but does not necessarily delete your account or historical booking data immediately.

You may retain access to account details, past bookings and any remaining valid credits subject to expiry rules in the terms.

Will I get a refund?

General refund policy

MoveGB treats its subscriptions as digital services that are available immediately on purchase, so the standard 14-day cooling-off right does not apply once confirmation is sent.

All fees are generally non-refundable under MoveGB terms once purchase confirmation is issued.

Exceptions and credits

• MoveCredits and passes are non-refundable as cash even if unused; they are subject to expiry windows stated in the terms.
• In some cases (for example a forgotten renewal), MoveGB may offer credit (not a cash refund) that can be used within a specified period (e.g. up to 12 months).

Movegb plans and pricing

Pricing availability

No verified public pricing for MoveGB in Indian rupees was found in the sources available for this guide.

If you cannot find local pricing in your app store or the MoveGB site, contact MoveGB support for the most up-to-date information.

Contact for pricing

Your consumer rights in India

General protections

Indian consumers have statutory protections against unfair trade practices, misrepresentation and defective services under Indian consumer protection laws.

These rights can apply if a service is not provided as described or there is a clear breach of contract by the provider.

Practical steps for Indian consumers

• Keep booking confirmations, payment receipts and screenshots of terms for evidence.
• If you cannot resolve an issue with MoveGB, consider contacting local consumer grievance redressal bodies or seeking legal advice on statutory remedies available in India.

Customer experiences

Positive feedback

• Users have praised fast and helpful customer service and the ability to freeze memberships as a useful option.
• Some reviews specifically mention good experiences with named agents and quick problem resolution.

Negative feedback

• Common complaints include poor communication when classes are cancelled and difficulty cancelling trials in some cases.
• Other issues reported are long waits for customer service and confusion about pass allocation or listing accuracy.

Documentation checklist

Required account information

• Account email and username used for MoveGB.
• Subscription start date and next renewal date (from account or confirmation email).

Proof and correspondence

• Payment receipts or transaction IDs for the subscription or trial.
• Screenshots of the "Deactivate/Cancel" page and any confirmation messages or emails.

Common mistakes

Timing and assumptions

Waiting until the last moment: Cancelling less than 28 days before renewal may not stop the next payment for full subscriptions.

Assuming app-store cancellation is the same: If you subscribed in an app, double-check both your MoveGB account and the store subscription page.

Expectations about refunds

Expecting a cash refund when MoveCredits remain: Credits are non-refundable in cash under MoveGB terms.

Assuming a 14‑day cooling-off automatically applies: For immediately accessible digital services this right may be lost after confirmation.

Comparative recap

Quick feature comparison

After cancelling

What to check

After you cancel, confirm you receive an email confirmation and verify your account shows "cancelled" or "deactivated".

Keep copies of the confirmation for 12 months in case of billing disputes.

Where to get help

If you need support or confirmation, use MoveGB's official help article on cancellations or review the full terms and conditions.

Support and terms links:

• How do I cancel my MoveGB subscription? (MoveGB Support)
• MoveGB Customer Terms and Conditions

Address

Registered address

GroupMove Ltd (operator of MoveGB)

124 Walcot Street, Bath, BA1 5BG, United Kingdom

Contact note

For account-specific issues, use the MoveGB support channels listed in your account or the support article linked above.

When dealing with billing or cross-border issues from India, keep documentation and consider local consumer advice if needed.