Cancellation Pura: Easy Method

What is Pura

Overview

Pura is a subscription-based fragrance system that delivers scent cartridges and smart diffusers for home or office use.

Customers choose scents and manage deliveries and subscriptions online; hardware and refill cartridges are sold through Pura's storefronts and regional sites.

How Pura operates

Pura sells one-time orders and recurring subscription shipments for scent cartridges and related products.

Subscription billing, promotions, and regional policies may differ between global Pura and local sellers operating in India.

How to cancel Pura

Cancelling a subscription (global Pura)

• Email support@pura.com to request cancellation for a global subscription.
• State your account email, subscription ID (if available), and the cancellation request date in the email.
• Cancellation takes effect at the end of the current paid subscription term - there is no prorated refund.

Cancelling promotional or discounted diffuser offers

• If you received a discounted diffuser under a promotion, you may have a 30‑day window to cancel and return the diffuser without penalty.
• Cancel after the 30‑day window may trigger a charge equal to the discounted commitment price if you end the plan before the promotional commitment term ends.

Cancelling orders or purchases in India (purifry.in)

• If the Indian order has not shipped, you may cancel via the website (order cancellation function) and expect a refund processed within 24 - 72 business hours.
• If the order has already shipped, cancellation is treated as a return and refund is issued only after the product is received and verified at the warehouse.

What happens when you cancel

Access and service after cancellation

For global subscriptions, you will retain access until the end of the paid billing period; services do not stop immediately with a request.

No prorated credits are issued for unused days in the current paid term under the global policy.

Data and account retention

Your account remains available to view past orders and billing history after cancellation unless you request complete account deletion.

Make a note of any order numbers, receipts, or subscription IDs before asking for deletion or closure.

Hardware and deliveries

Hardware already delivered is treated like a product purchase; returns must follow the returns policy for the applicable site (global or India).

If a promotional device required a minimum commitment, canceling early may lead to an applied charge as per the promotion terms.

Will I get a refund?

Global Pura refund rules

Global policy: no prorated refund for unused subscription days; refunds generally apply only after product returns or at the end of the paid term.

There are no early termination fees, but the paid term typically runs until its end date and is non‑prorated.

Refunds and returns in India

• Cancellation before shipment: refund processed within 24 - 72 business hours after cancellation via the website.
• Cancellation or return after shipment: refund issued only after the product is received and inspected at the warehouse.
• Returns for defective, wrong, or damaged items: typically accepted within a 7 business day window in line with local e-commerce rules.

Exceptions and promotional conditions

Promotional discounted diffuser offers often include special return/cancellation rules (for example, a 30‑day penalty-free return window).

If you cancel within a promotional commitment term without meeting conditions, you may be charged the promotional price or other specified fees.

Pura plans and pricing

Pricing overview

The following table summarizes known Pura plan names, listed prices, billing period, and key features as provided in available plan listings.

Confirm exact billing terms and any advance-payment conditions with Pura before purchasing.

Your consumer rights in India

Statutory protections

Under Indian Consumer Protection and E‑Commerce rules, consumers have rights against defective or incorrect goods and unfair contract terms.

Local rules often allow returns for defective/wrong/damaged items and require fair handling by sellers and marketplaces.

Return windows and practice

Pura India's documented policy aligns with a typical 7 business day return window for defective, wrong, or damaged items.

Global terms do not explicitly mention a 14‑day cooling‑off right; Indian consumers should confirm their statutory rights with the seller.

What to do if your rights are not respected

• Preserve order confirmations, payment receipts, and any communications with support.
• If the seller refuses lawful remedies, you may escalate to the marketplace grievance officer or file a complaint under Indian consumer protection laws.

Customer experiences

Positive feedback

Some customers praise Pura’s scents and the core concept of a smart diffuser and long‑lasting fragrance cartridges.

Positive comments often highlight scent quality and novelty of the product ecosystem.

Common negative issues

• Recurring complaints include unexpected subscription charges and difficulty cancelling subscriptions.
• Other frequent issues: slow or inconsistent shipping, lost/misdelivered packages, and hardware defects.

What these experiences mean for you

Be proactive: record emails, check upcoming shipments, and confirm cancellation steps to reduce the risk of billing disputes.

Use photo evidence for defective items and follow the returns process closely to speed refunds.

Documentation checklist

Before you contact support

• Order number and order date
• Account email and subscription ID (if shown)
• Payment proof (bank/UPI/credit card transaction reference)

If returning a product

• Photos of the item, packaging, and any damage
• Tracking number for the return shipment
• Original invoice and packaging where applicable

For escalation

• All prior emails with timestamps and the names of any support agents
• Notes of phone calls or chat transcripts

Common mistakes

Waiting too long to act

Delaying a cancellation or return often removes your ability to cancel before shipment or to meet local return windows.

Check shipment status promptly and initiate returns quickly when needed.

Assuming automatic prorated refunds

Many customers assume unused subscription days are prorated - global Pura policy typically does not provide prorated refunds.

Confirm refund and billing terms before cancelling to avoid surprises.

Not documenting communications

Failing to keep copies of emails, receipts, and photos makes disputes harder to resolve.

Always save confirmation emails and take timestamped photos for damaged items.

Comparative recap

Side-by-side summary

The table below compares key cancellation and refund differences between global Pura and Pura India (purifry.in).

Use this to decide which process applies to your purchase and where to escalate issues.

After cancelling

What to watch for

Keep an eye on your payment method for pending or post‑cancellation charges and retain proof of your cancellation request.

If you returned a product, monitor the return tracking and the refund confirmation from the seller.

How to escalate

• If support is unresponsive, resend your cancellation request with documentation and request escalation.
• In India, use marketplace grievance officers or consumer protection channels if the seller refuses lawful remedies.

Helpful contacts

• Support email (global): support@pura.com
• If you purchased via an India storefront (purifry.in), follow the order/cancel options shown on your order page and keep order details handy.

Address

Legal / mailing address (Pura)

2100 Pleasant Grove Blvd., Suite 600, Pleasant Grove, Utah 84062, United States

This address is commonly listed for legal or copyright notices; use it only for formal communications where appropriate.

Support contact

Primary support email for cancellations and subscription requests: support@pura.com

For India purchases, reference the local order confirmation and the purifry.in order tools for cancellations and returns.