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I hereby notify you of my decision to terminate the contract relating to the Uber service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uber: Easy Method
What is Uber
Overview
Uber is a ride-hailing platform that connects riders and drivers through a mobile app in India. It lets users request rides, track drivers, and pay by cash or digital methods.
The service includes single rides, pooled options, bike/auto services, and a paid membership (Uber One) with benefits like credits and priority support.
Key functions
Riders can book, modify, or cancel trips from the app and view trip receipts and driver details after each ride.
Uber also offers membership plans that can be cancelled separately from ride cancellations and may have prorated refunds under specific conditions.
How to cancel Uber
Cancel a ride (quick steps)
- Open the Uber app and go to "Your trips" or the active trip screen.
- Tap "Cancel" and follow the on-screen prompts; confirm cancellation if asked.
- Note the timestamp and any on-screen message about cancellation fees.
Cancel membership or subscription
- Open the app or the Uber One settings in account/subscriptions.
- Choose "Cancel membership" and follow prompts; check whether a prorated refund applies.
- Keep confirmation screenshots or emails after cancellation for records.
What happens when you cancel
Immediate effects
If you cancel quickly after booking (within a short window), many cancellations incur no fee; cancelling later may trigger a fee depending on ride type and timing.
If the driver has already arrived and waited beyond the stipulated waiting time, a cancellation fee is typically charged.
Account and data
Your trip record remains in the app and can be used for dispute or refund requests.
Membership cancellations stop future renewals but do not remove past trip history or receipts from your account.
Will I get a refund?
General policy and exceptions
Refunds for rides depend on the specific issue: overcharge, booking failure, no-show, driver fault, or technical glitches.
Uber India does not offer a general 14-day cooling-off refund right for completed rides; refunds are case-based.
Timelines and membership refunds
For technical glitches (e.g., payment failure without a ticket), refunds may be initiated automatically, commonly within several business days.
Membership (Uber One) refunds can be prorated on termination; monthly or short-term payments are typically non-refundable unless consumer laws require otherwise.
How to dispute and get a refund
- Use the in-app Help option (e.g., "Review my cancellation fee") to file a dispute and provide screenshots and reasons.
- Escalate if needed via official grievance channels or consumer redressal forums if the in-app response is unsatisfactory.
Notable legal examples
Consumer forums in India have at times ordered refunds and compensation for overcharge or no-show cases, demonstrating that disputes can succeed through formal complaints.
Keep records of receipts, timestamps, and communication when pursuing a refund or escalation.
Uber plans and pricing
Available plans
The table below shows standard Uber One pricing in India and representative promotional pricing where available.
How to choose
Compare benefits such as ride credits, priority support, and promotions before subscribing to a plan.
| Plan | Price | Period | Features |
|---|---|---|---|
| Uber One - Monthly (standard) | ₹149 | Monthly | Up to 10% credits on rides, priority support, promotions |
| Uber One - 3-Month (quarterly) | ₹349 | 3-Month | Same benefits, quarterly billing |
| Uber One - Annual | ₹1,499 | Annual | Same benefits, annual billing |
| Uber One - Monthly (promotional example) | ₹59 | Monthly (promotional) | Introductory limited-time discount |
Your consumer rights in India
Legal protections
Consumers in India are protected under the Consumer Protection Act, 2019 against deficiency in service and unfair trade practices.
Aggregators and platforms can be held accountable for service failures in consumer disputes and commissions have awarded refunds and compensation in past cases.
How to escalate
- Start with the app's in-app Help and grievance options.
- If unresolved, file a complaint with the District or State Consumer Disputes Redressal Commission.
References
See the Consumer Protection Act overview for rights and remedies in India.
Examples of commission decisions and aggregator policy changes show practical enforcement of consumer rights.
Customer experiences
Positive reports
Some riders report successful partial refunds or Uber Wallet credits after disputing charges and presenting clear evidence.
Membership benefits and priority support work well for many subscribers when issues are minimal.
Negative reports
Many reviews cite cancelled rides after driver acceptance, unexpected charges, difficulty reaching support, and delayed or partial refunds.
Surveys and review sites show concerns about misleading ETAs, surge fares, and support responsiveness, which can affect satisfaction.
Documentation checklist
Essential items to collect
- Trip receipt (in-app or email) showing fare, distance and timestamp.
- Screenshots of booking screen, driver ETA, and any cancellation prompts or fees.
- Payment receipts, bank/UPI statements showing charges, and any duplicate transactions.
When filing a dispute
- Include clear chronology, driver details (name/vehicle), and reason for dispute.
- Save in-app support ticket IDs, email confirmations, and any chat logs with support.
Common mistakes
Timing and fee misunderstandings
Waiting too long to cancel (after the free window) often triggers a cancellation fee; always check the app message at cancel time.
Assuming a late cancellation will be automatically refunded without filing a dispute is a frequent error.
Poor documentation
Not saving screenshots or receipts reduces the chance of a successful refund claim.
Paying cash to the driver without recording the transaction can complicate disputes, especially when digital payment shows a charge.
Comparative recap
Quick comparison
The table below contrasts ride cancellations and membership cancellations for easy reference.
| Item | Ride cancellation | Membership cancellation |
|---|---|---|
| Typical fees | Small cancellation fee after free window or if driver waited; varies by ride type | No cancellation fee; refunds may be prorated depending on terms |
| Refund timeline | Dispute-based; some refunds are automatic within business days for tech issues | Prorated refunds where applicable; policy-driven |
| How to dispute | In-app Help ("Review my cancellation fee") → escalate if needed | Cancel via account settings → contact support for proration or refund |
After cancelling
Next steps
Immediately save screenshots and trip receipts after cancelling to support any dispute.
File the in-app Help request promptly and keep the support ticket ID for follow-up.
Useful references and escalation
Read a step-by-step guide on disputing cancellation fees: India Today - refund guide.
For changes in state-level aggregator penalties (Maharashtra policy), see: Times of India - aggregator policy.
Examples of consumer commission decisions and obligations are discussed here: LawfulTalks - consumer decision.
Read broader user reviews and reported experiences on forums: Reddit example and TrustPilot reviews.
Overview of consumer rights under Indian law: Consumer Protection Act, 2019.
Address
Registered office (for correspondence)
Regus Business Platinum Centre Pvt. Ltd., Level 13 Platinum Techno Park, Plot No. 17/18, Sector 30A, Vashi, Navi Mumbai, Thane, Maharashtra 400705, India.
Notes on legal correspondence
Use the registered office address for formal notices or consumer complaints that require physical correspondence.
For quicker resolution, start with the app's in-app Help and official grievance channels before sending physical notices.