Cancellation Walnut: Easy Method

What is Walnut

Overview

Walnut is a financial management app and platform that helps users track expenses, budget, and gain insights into spending. It uses SMS and linked accounts to consolidate transactions into a single dashboard.

Service types

Walnut offers consumer-facing app features and a business-oriented subscription platform (managed under a Master Services Agreement). This guide focuses on cancelling Walnut subscriptions in India, including business platform terms.

How to cancel Walnut

Self-serve via account settings

• Open your Walnut account settings in the app or web portal and locate subscription or billing options.
• Follow the in-app cancellation flow to submit a cancellation request or turn off auto-renewal.
• Save confirmation screenshots or any cancellation IDs shown on-screen for your records.

Contact Customer Success

• If you cannot cancel in settings, contact Walnut Customer Success from the app or your account contact channel.
• Provide account details, subscription ID, and the effective cancellation date you request.
• For business platform subscriptions, note the contractual deadline below when contacting support.

What happens when you cancel

Access and renewal

For business-oriented annual subscriptions, Walnut requires cancellation no less than 60 days before the end of the annual term to avoid auto-renewal.

Cancelling during an active annual term typically ends future renewals but does not create entitlement to refunds for the unused portion of the term. See the Walnut MSA for details.

Data and account export

After cancellation you may retain read-only access until the end of any paid term, depending on your plan and the agreement in place.

Export or back up any personal or transaction data you need before service access ends. Keep screenshots and copies of important receipts or reports.

Will I get a refund?

Standard refund policy

Under Walnut's Master Services Agreement for business subscriptions, payments are non‑refundable. The MSA explicitly states non-refundable payments for those subscriptions.

Cancellation during a paid term does not typically entitle you to a pro‑rated refund for unused months in that term.

Exceptions and processing

• Limited exceptions (for example, overpayments or reimbursements against outstanding obligations) may be handled on a case-by-case basis.
• When refunds or reimbursements are applicable, Walnut’s published help information indicates reimbursements are processed to bank accounts or mailed checks and completed within a short business timeframe (reportedly 3 - 10 business days).
• For refund questions cite your payment records and request a written response from Walnut Customer Success.

Walnut plans and pricing

Reported plans

Public, official INR pricing is not consistently published; the table below lists user-reported figures from 2024 - 2025 and may vary.

Confirm before purchasing

Always confirm current prices inside the app or with Walnut support before subscribing, since reported figures can change or include listing glitches.

Your consumer rights in India

Legal framework

Indian consumer protection is governed by the Consumer Protection Act, 2019 and related rules covering digital services and unfair trade practices.

These laws may provide remedies for misrepresentation or defective services, but contractual terms (like explicit no-refund clauses) are taken into account; applicability depends on the facts of each case.

How to act if you disagree

• First, raise the issue in writing with Walnut Customer Success and save all correspondence.
• If unresolved, consider escalation to a grievance officer, the Nodal Officer (if provided), or a consumer forum/complaint portal under Indian law.
• Keep copies of the MSA or subscription terms, payment evidence, and screenshots to support any dispute.

Customer experiences

Positive feedback

Many users praise Walnut’s SMS-based automatic expense tracking that consolidates transactions into one dashboard for clear spending insights.

Users report strong automatic capture and visualization of expenses, which they find useful for budgeting and quick overviews.

Negative feedback

Some users report issues after UI redesigns, including more steps for manual entries, smaller fonts, and auto-categorization errors.

Others have raised concerns about occasional bugs (SMS detection, backup restore) and privacy questions regarding SMS/data access and monetization.

Documentation checklist

What to gather

• Account email/username and subscription ID (if available).
• Screenshots of subscription status, billing receipts, and cancellation confirmation.
• Payment receipts, bank transaction IDs, and any communication with Walnut support.

How to present it

• Organize documents chronologically and attach them to your support ticket or email.
• Retain copies locally and back up exported transaction data before service access ends.

Common mistakes

Mistakes when cancelling

Waiting until the last minute: For annual business subscriptions, missing the 60‑day cancellation window can trigger automatic renewal.

Not saving confirmation: Users sometimes cancel without saving a cancellation confirmation or screenshot, making disputes harder to prove.

Mistakes around refunds

Assuming a change-of-mind refund: Walnut’s business MSA states payments are non‑refundable, so expect no pro‑rata refunds unless a specific exception applies.

Not checking terms: Purchasers who didn’t read the MSA or in-app terms often misunderstand renewal and refund rules.

Comparative recap

Quick comparison

The table below summarizes key cancellation and refund attributes for Walnut based on published terms and user reports.

Use for decision-making

Refer to the Walnut MSA and in-app billing screens for authoritative details before subscribing or cancelling.

After cancelling

Next steps

• Save cancellation confirmation and monitor your bank statements for future charges.
• Export or screenshot any reports, transaction histories, or data you need before your access ends.

Useful links

• Walnut Master Services Agreement (MSA) - primary source for business subscription terms.
• User reviews and reported issues - summary of common user feedback and incidents.

Address

Company address

Walnut Advertising (I) Pvt. Ltd.

205, Goldcrest Business Park, LBS Marg, Opp. Shreyas Cinema, Ghatkopar (W), Mumbai 400086, India

How to deliver documents

For formal escalation, send written communications to support channels in your account first and retain proof of delivery if you post physical copies to the office address above.

Keep digital records of all communications and any postal tracking you use.