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Cancel DEUTSCHE BAHN
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I hereby notify you of my decision to terminate the contract relating to the Deutsche Bahn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Deutsche Bahn: Easy Method
What is Deutsche Bahn
Overview
Deutsche Bahn (DB) is Germany’s national railway operator offering regional and long-distance train services, ticketing, and transport-related products.
DB sells multiple fare types (e.g. Saver/Sparpreis, Flexible/Flexpreis, group fares) and digital ticketing via the website and the DB Navigator app.
Services covered
Services include ICE/IC/EC long-distance trains and regional/local public transport covered by specific fares and rules.
Tickets can be bought as single trips, group bookings, and season passes such as the Deutschlandticket and BahnCard subscriptions.
How to cancel Deutsche Bahn
Cancel online or in the app
- Use the international website or the DB Navigator app to cancel eligible tickets.
- Instant cancellation is available within 180 minutes (3 hours) after booking for full refund to the original payment method.
Cancel other fare types and group bookings
- Saver fare (Sparpreis): cancellable up to one day before validity for a €10 processing fee; refund issued as an e‑mail voucher.
- Flexible fare (Flexpreis): cancellable online; refund to original payment method minus any applicable processing fee depending on timing and transport type.
- Group saver fares booked online: whole-group cancellation possible up to 7 days before departure for a €19 fee per group ticket. Individual cancellations are generally not possible online for group bookings.
- Group bookings made via DB sales points/phone: different rules apply (free or reduced fees depending on how many days before travel - see your booking confirmation).
What happens when you cancel
Ticket access and validity
Once you cancel an eligible ticket, the ticket becomes invalid for travel and cannot be used again.
For season passes or subscriptions different account rules apply - check your specific product terms when cancelling.
Refund processing and vouchers
Instant cancellations (within 3 hours) return the full amount to the original payment method.
Saver fare cancellations produce an e‑mail voucher after deduction of the €10 processing fee; flexible-fare refunds go to the original payment method with fees applied as appropriate.
Will I get a refund?
Standard refund rules
- Instant cancellation: full refund to the original payment method if within 180 minutes of booking or up to one day before first day of validity for some fares.
- Saver fare: value minus €10 processing fee refunded as an e‑mail voucher; not refundable from the first day of validity.
- Flexible fare: refund to original payment method; fees depend on timing and whether long-distance or local transport is involved.
Timing and exceptions
Refund processing for online cancellations is typically completed within 7 - 14 business days for payments returned to the original payment method.
Some promotional vouchers or eCoupons are non-refundable; small compensation amounts under €4 may not be paid in cash but handled differently.
Deutsche Bahn plans and pricing
Summary of known plans
Below are commonly available plans and the verified pricing details as provided by DB sources or media conversions.
Where INR pricing is not officially published, Euro prices are shown and the INR conversion is noted as approximate.
| Plan | Price | Period | Features |
|---|---|---|---|
| Deutschlandticket | approx ₹5,390.00 (translation of €58/month) | Monthly | Unlimited regional/local public transport in Germany; price €58/month (2025). |
| BahnCard 25 (2nd class) | €62.90/year | Annual | 25% discount on fares; price listed in EUR only (no official INR rate). |
| BahnCard 50 (2nd class) | €244/year | Annual | 50% discount on fares; price listed in EUR only (no official INR rate). |
| BahnCard 100 (2nd class) | €4,899/year | Annual | Unlimited travel (100% discount) within the rules; price listed in EUR only (no official INR rate). |
Your consumer rights in India
Fare cancellation and refund entitlements
Refund and cancellation rights depend on the fare type and timing (e.g. instant cancellation window, Saver fare voucher, flexible fare refunds minus fees).
There is no general 14-day cooling-off right for DB ticket purchases; refunds are governed by the fare rules of the ticket purchased.
Cross-border and disruption rights
For delays and cancellations on international journeys, EU Regulation 2021/782 provides passenger rights (compensation thresholds and reimbursement rules).
Reimbursement for disruption-related expenses (alternate transport, overnight stay) may be possible subject to conditions and proof; submit claims with receipts.
Customer experiences
Common negative feedback
Passengers report frequent complaints about delays, cancellations, and communication issues.
Other complaints include confusing booking processes, difficulties with refunds for some bookings, and inconsistent customer service experiences.
Positive and balanced notes
Some reviews note that when trains and services run to schedule the regional and intercity experience can be quite good.
Customer feedback is mixed; experiences vary by route, time, and how disruptions are handled.
Documentation checklist
Before you cancel
- Booking reference (PNR) or ticket number
- Original payment method details (for refunds to be returned)
- Passenger names and ID if required
For claims or disruption refunds
- Tickets and seat reservations (PDF or screenshots)
- Receipts for alternate transport or accommodation
- Any communication or evidence of delay/cancellation
Common mistakes
Missing the cancellation window
Trying to cancel after the applicable window (e.g. Saver fare from the first day of validity) can make a ticket non-refundable.
Instant cancellation is only possible within 180 minutes after purchase for full refunds - don’t assume longer grace periods.
Confusing vouchers and cash refunds
Saver fare refunds are issued as e‑mail vouchers after a €10 fee, not always as cash to the original payment method.
Flexible fares may be refunded in cash but may carry a processing fee depending on timing and train type.
Comparative recap
Quick comparison
The table below compares key cancellation features for major fare types and options to help decide which applies to your booking.
| Feature | Saver fare (Sparpreis) | Flexible fare (Flexpreis) | Instant cancellation (web/app) | Group saver fares |
|---|---|---|---|---|
| Cancel window | Up to 1 day before first day of validity | Often free before first day; fees may apply from travel day | Within 180 minutes after booking or up to 1 day before validity | Online: whole group up to 7 days before; sales point: different timings |
| Fee | €10 processing fee (voucher refund) | May be €0 - €30 depending on timing and train type | No fee if within instant window; full refund | €19 per group ticket (online) or graduated fees via sales point |
| Refund method | e‑mail voucher | Original payment method (minus fee) | Original payment method | Depends on booking method; often voucher or refund to payer |
After cancelling
Follow-up actions
Check your email for the cancellation confirmation and any voucher codes or refund notices.
If a refund to the original payment method was promised, monitor your bank/card account for 7 - 14 business days.
Further help
If you have problems with a refund or need to submit a passenger rights claim, use the DB Navigator or the bahn.de account interfaces where available.
You may also obtain and submit claim forms at DB Travel Centres or the Servicecenter Fahrgastrechte for disruption claims.
Address
Local contact address (India)
C-107, New Fruit Market, Azadpur, Delhi 110033, India
This address is listed in relation to Deutsche Bahn entities in India and may not be a dedicated ticket-cancellation office.
Notes on contacting
If you need specific help with cancellations or refunds, use the booking confirmation information and the DB digital channels first.
For unresolved cases, keep documentation and consider consumer dispute routes available locally if applicable.