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I hereby notify you of my decision to terminate the contract relating to the Genie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Genie: Easy Method
What is Genie
Overview
Genie is a service (branded as GetGenie.io / Genie apps) that offers AI‑driven features and may also refer to a public transport on‑demand service in India depending on context.
This guide focuses on subscription cancellation, refunds, and consumer rights relevant to users in India.
Scope of this guide
The information below covers cancellations made via the App Store, Google Play, and direct web subscriptions (GetGenie.io).
It summarises refund rules, common problems users report, and practical steps to cancel and document your request.
How to cancel Genie
Cancel via App Store (Apple ID)
- Open Settings on your iPhone or iPad and tap your name (Apple ID).
- Tap Subscriptions, find Genie, and choose Cancel Subscription.
- Note: Deleting or uninstalling the app does not cancel the subscription.
Cancel via Google Play
- Open the Google Play app, tap your profile > Payments & subscriptions > Subscriptions.
- Select Genie and tap Cancel subscription, then follow prompts.
- Note: Uninstalling the app does not stop recurring charges; cancel from Google Play.
Cancel a web subscription (GetGenie.io)
- Log in at the web account where you subscribed and look for Billing or Subscription settings.
- Cancel from the subscription page; cancellation usually takes effect at period end.
- For immediate account deletion or billing errors, contact Genie support directly via the account help channel.
What happens when you cancel
Access after cancellation
For web subscriptions, cancellation generally keeps your paid access until the end of the current billing term.
For App Store and Google Play subscriptions, access usually continues until the current paid period expires.
Automatic renewal and billing
Cancelling stops future automatic renewals but does not retroactively refund already‑charged periods unless eligible under refund rules.
Always confirm the cancellation confirmation message or email to ensure renewals are stopped.
Data and account retention
Cancelling a subscription does not always delete your account or data. Check account settings for deletion options.
For immediate deletion requests, contact Genie support via your web account or the app's support channel.
Will I get a refund?
Sunsetting and special refunds (Aug 31, 2025)
Users on annual plans will receive a pro‑rata refund for unused days after July 10, 2025, due to the announced sunsetting schedule.
Monthly plan users moved to a free tier and generally will not receive refunds for past monthly charges.
General refund policy
- All purchases are generally final and non‑refundable unless required by law or stated in a specific offer.
- Refund requests for billing errors should be made within 30 days where possible.
App Store and Google Play purchases
Subscriptions bought through Apple or Google are refunded only by Apple or Google according to their policies.
Genie cannot directly issue refunds for purchases made via those platforms; contact the platform for those requests.
Genie plans and pricing
Price list overview
The following prices are derived from app store listings and in‑app purchase options observed in 2025.
Multiple variants and similarly named plans exist; confirm the exact SKU in your purchase receipt.
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Weekly Unlimited | ₹699 | Weekly | Unlimited access - AI Chatbot & Image Generator (AppNation’s Genie) |
| Weekly Unlimited Discounted | ₹599 | Weekly | Discounted weekly unlimited access |
| Pro Access (weekly) | ₹699 | Weekly | Pro access (weekly) |
| Pro Access (variant) | ₹799 | Single In‑App Purchase | Pro access (other variant) |
| Pro Access (another) | ₹499 | Single In‑App Purchase | Pro access (another variant) |
| Pro Yearly | ₹3,999 | Yearly | Pro access (annual) |
| Yearly Unlimited | ₹3,999 | Yearly | Unlimited annual subscription |
| Yearly Unlimited Discounted | ₹9,900 | Yearly | Discounted unlimited annual subscription |
| Yearly Unlimited (variant) | ₹6,900 | Yearly | Another unlimited annual variant |
| Weekly Subscription (Genie AI) | ₹99 | Weekly | Weekly subscription (Genie AI: Chatbot Assistant) |
| Monthly Subscription | ₹399 | Monthly | Monthly subscription |
| Yearly Subscription | ₹3,499 | Yearly | Yearly subscription |
Notes about pricing
App store listings show multiple similarly named SKUs; pricing can vary by app build or marketplace listing.
If you need precise billing information, check your purchase receipt or the subscription details in the store that charged you.
Your consumer rights in India
Statutory protections
Indian consumer protection laws (for example, the Consumer Protection Act, 2019) may grant a statutory cooling‑off period or refund rights that cannot be contractually waived.
These laws can apply to digital subscriptions depending on the facts of the purchase and representations made.
How to enforce your rights
- For App Store/Google Play purchases: raise refund requests with Apple or Google first, as they control those transactions.
- For web purchases: contact Genie support via your account; if unresolved, escalate through consumer grievance mechanisms.
Documentation for disputes
Keep receipts, subscription IDs, screenshots of the offer or trial terms, and records of your support requests.
These items strengthen complaints to the platform, Genie, or consumer forums if needed.
Customer experiences
Positive feedback
Some users report Genie (GetGenie.io) is useful for operations, AI chatbot functions, and in‑app features.
Positive comments often note functionality and subscription feature value when the product meets expectations.
Negative feedback
Complaints include being charged for a full‑year subscription immediately without a proper trial and difficulty getting timely support responses.
Users have also reported trouble cancelling or continuing charges after attempting to remove the subscription from their account managers.
Takeaway
Experiences are mixed: verify subscription terms before purchase and save receipts to help resolve any disputes quickly.
Act promptly on cancellation and refund requests to fit refund windows and platform procedures.
Documentation checklist
Essential purchase records
- Order receipt or invoice showing the charge and SKU.
- Subscription ID shown in the App Store, Google Play, or web billing page.
Support evidence
- Screenshots of subscription status in the app or store.
- Copies of emails or chat transcripts with Genie support or the platform support.
Additional helpful items
- Payment method records (bank or card statement) showing the transaction.
- Dates and times of cancellation attempts and any confirmation messages.
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the app believing it cancels billing. This does not stop renewals; you must cancel via the store or web billing page.
Not checking which platform was charged
If you subscribed through the App Store or Google Play, those platforms control billing and refunds - contacting Genie directly will often not resolve platform charges.
Waiting too long to request refunds
Refund windows and policy exceptions can be time‑limited (for example, billing error claims within 30 days). Delay can reduce options.
Comparative recap
Summary comparison
The table below compares cancellation paths, refund controllers, and usual access timing for the three main purchase channels.
| Channel | How to cancel | Who handles refunds | Access after cancellation |
|---|---|---|---|
| App Store (Apple) | Cancel via Apple ID > Subscriptions on your device | Apple handles refunds per its policy | Access usually continues until period end |
| Google Play | Cancel via Google Play app > Payments & subscriptions | Google handles refunds per its policy | Access usually continues until period end |
| Web (GetGenie.io) | Cancel in account Billing/Subscription or contact Genie support | Genie handles web refunds; generally non‑refundable unless law/offer applies | Cancellation usually takes effect at end of billing term |
Quick recommendation
Always cancel through the same channel that billed you and keep confirmation screenshots or emails.
For platform purchases, start with Apple/Google support for refunds; for web purchases, contact Genie support first.
After cancelling
Confirm cancellation
Wait for and save any cancellation confirmation emails or on‑screen messages from the App Store, Google Play, or Genie web account.
Check future bank/card statements to ensure no further charges occur after the cancelled period ends.
If you need more help
- Contact Genie support via the app or web account support channel for account‑specific requests.
- For App Store or Google Play issues, use Apple or Google support/refund request flows in your account.
Escalation options
If you cannot resolve a refund or cancellation problem, preserve documentation and consider consumer grievance channels under Indian law.
Local consumer forums and the Consumer Protection Act, 2019 provide routes for formal complaints if necessary.
Address
Corporate contact (as available)
For postal correspondence or corporate queries, you may use the operator address listed for Yatra Genie:
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector 39, Gurgaon 122001, India
Notes on contacting
Use the address for formal escalation if web/app support channels do not resolve the issue.
Always include receipts, subscription IDs, and a clear timeline when sending formal communications.