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Cancel ADT
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Adt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Adt: Step-by-Step Guide
What is Adt
Overview
Adt is a commercial security service provider offering alarm systems, professional monitoring, installation, and maintenance for homes and businesses in India.
The service is subscription-based and typically includes hardware, installation, and a recurring monitoring fee for 24/7 protection.
Services included
Typical offerings include burglary, fire and medical alert monitoring, and optional video or smart-home integrations depending on the plan.
Local offerings and exact package details vary; contact Adt India for a custom quote and confirmation of features.
How to cancel Adt
Step-by-step cancellation
- Prepare account details: account number, service address, and your registered contact information.
- Call Adt’s customer service - cancellation must be done via phone; online cancellation is not available for security reasons.
- Inform the representative you wish to terminate service and request a written confirmation number or email confirming cancellation.
- If you have an early-termination situation, ask for the exact termination fee calculation before ending the call.
Important notes during cancellation
- Contracts are commonly 36 months (24 months in California for US customers); cancelling early may incur significant fees.
- Expect questions and possible retention/upsell attempts; remain firm and request escalation if you do not receive clear answers.
What happens when you cancel
Service access and equipment
Monitoring is typically terminated on the effective cancellation date; any connected services (app access, cloud video) will end per the provider’s policy.
Ask whether you must return equipment or if there are collection instructions to avoid additional charges.
Billing, renewal and data
Billing should stop after the cancellation effective date, subject to any outstanding termination fees or owed charges.
Confirm how long Adt retains data such as video clips or account logs and request deletion if you require it under applicable local rules.
Will I get a refund?
Standard refund policy
There is typically no refund for prepaid terms if you cancel early; prepaid months are generally not reimbursed.
Ask explicitly about any prepaid portion when you cancel and get the response in writing.
Exceptions and timelines
- Money-back guarantee: within the first 6 months only for system-related unresolved issues where Adt fails to resolve defects.
- Security deposit: refundable within 45 days after termination, minus any owed charges or fees.
- These exceptions do not cover general dissatisfaction or unrelated cancellations.
Adt plans and pricing
Estimated monthly plans (India)
The following are estimated monthly prices for India based on available tech-blog estimates; actual pricing requires a direct quote from Adt India.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Monitoring Plan (estimated India) | ₹3,000 | Monthly | 24/7 professional monitoring for burglary, fire, medical emergencies |
| Smart Monitoring Plan (estimated India) | ₹4,500 | Monthly | Includes smart-home integration, remote-control via mobile app |
| Video Monitoring Plan (estimated India) | ₹6,000 | Monthly | Live video surveillance, cloud storage, HD cameras |
Pricing caveats
These INR figures are estimates and not official rates; actual prices will depend on equipment, installation, location, and negotiated terms.
Always request a written quote and the full contract terms before accepting or cancelling service.
Your consumer rights in India
Key consumer protections
Indian consumer protection allows you to seek redress for unfair trade practices, deficient services, or misleading terms through consumer forums and courts.
Keep written records of contracts, invoices, and communications to support any complaint.
How to escalate
If you cannot resolve billing or cancellation disputes directly, consider filing a complaint with the local consumer court or consumer helpline.
You can also dispute unauthorized charges with your bank or payment provider; keep evidence of cancellation attempts and confirmations.
Customer experiences
Common complaints
Many users report difficulty cancelling, citing long phone transfers, unresponsive agents, and repeated attempts required to complete cancellation.
Frequent reports include ongoing charges after cancellation or billing errors that required escalation to resolve.
What users report about cancellations
Customers report pushback and upsell attempts during cancellation calls, and some agents may lack immediate access to billing details.
Due to these reports, document every call, request a confirmation, and follow up persistently until you receive written proof of termination.
Documentation checklist
Essential documents to have
- Account number and service address.
- Copy of the signed contract and the installation/installation invoice.
- Photo ID of account holder and proof of address.
Records to collect during cancellation
- Call date/time, agent name, and cancellation reference or confirmation number.
- Email confirmation or written termination notice and any fee calculations provided.
- Bank statements showing payments and any disputed charges.
Common mistakes
Assuming online cancellation is available
Many customers try to cancel online but Adt requires phone cancellation for security reasons; assuming otherwise wastes time and delays termination.
Always call and get a reference rather than relying on an online request.
Not documenting conversations
Failing to record agent names, dates, and confirmation numbers frequently leads to ongoing billing problems.
Take notes on every interaction and request written confirmation to reduce future disputes.
Comparative recap
At-a-glance comparison
| Feature | Adt |
|---|---|
| Cancellation channel | Phone only (cannot cancel online) |
| Contract length | Typically 36 months (24 months in California for US customers) |
| Early termination fee | Up to 75% of remaining monthly charges (if cancel early) |
| Prepaid refunds | No refund for prepaid terms if canceled early |
| Security deposit refund | Refundable within 45 days, less any owed charges |
| Money-back guarantee | Within first 6 months only for unresolved system-related issues |
After cancelling
Follow-up actions
Save the cancellation confirmation and monitor bank statements for any continued charges.
If you are billed after cancellation, contact Adt immediately and escalate with written proof if needed.
Dispute and complaint options
If the issue persists, dispute charges with your bank or payment provider and collect all evidence of cancellation attempts and confirmations.
You may also file a complaint with local consumer protection authorities or a consumer forum; maintain complete documentation for the case.
Address
Registered office
F-16 B, MIG DDA Flats, Hari Nagar, Delhi 110064, India
Notes about correspondence
This address is listed as the primary registered office in company filings. Use phone cancellation as the primary route; written notices to the registered office may not be processed as quickly.
Always request and retain written confirmation of cancellation from Adt’s customer service.