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Cancel SIMPLISAFE
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Simplisafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simplisafe: Easy Method
What is SimpliSafe
Overview
SimpliSafe is a modular home security provider that sells equipment and optional professional monitoring. Systems include base stations, sensors, cameras and subscription monitoring for emergency response.
Service model
Equipment is sold as a one-time purchase and monitoring is a separate subscription. Cancellation and returns policies are handled by SimpliSafe’s customer and billing teams.
How to cancel SimpliSafe
Primary (phone) cancellation
- Cancellation of monitoring is processed by calling SimpliSafe customer service; app or web cancellation is not supported.
- Call the SimpliSafe customer support number used by the company (for example: +1 888 783 8441) and ask to cancel monitoring.
Alternate written option
- In some situations SimpliSafe accepts written mail for cancellation; phone is the primary route. See Terms of Service for details.
- Only the account owner can request cancellation and identity verification (for example, providing the Safe Word) will be required.
What happens when you cancel
Access and equipment
When monitoring is cancelled, you keep your equipment; devices will continue to sound local alarms but professional monitoring stops.
Confirmation and billing
Once SimpliSafe processes cancellation you should receive email confirmation. There are no cancellation fees for monitoring, but you should retain proof of the confirmation email.
Will I get a refund?
Hardware returns
Equipment purchased directly from SimpliSafe can be returned within 60 days of delivery for a full refund. SimpliSafe provides prepaid shipping labels for eligible returns.
Monitoring / subscription refunds
- Monitoring subscription fees are generally non-refundable.
- At SimpliSafe’s discretion, a refund may be issued for any unused full calendar months after cancellation; partial months are not refunded.
SimpliSafe plans and pricing
Imported equipment prices (example Indian sellers)
Third-party Indian importers list SimpliSafe kits and devices for one-time purchase. Monitoring subscription pricing in INR is not officially published.
Monitoring pricing note
Reported INR subscription figures from unofficial sources are inconsistent and unverified; refer to official channels for current monitoring pricing.
| Product | Price (INR) | Period | Features |
|---|---|---|---|
| 5-piece Wireless Home Security System (Ubuy, imported from US) | ₹14,015 | One-time equipment purchase | Base kit with sensors; optional 24/7 professional monitoring (approx. $0.60/day, no contract) |
| 8-piece Home Security System (Ubuy, imported from UK) | ₹35,637 | One-time equipment purchase | Entry & motion sensors, bellbox & HD indoor camera; optional professional monitoring |
| Complete 7-Piece Smart Home Security System (Ubuy, imported from US) | ₹16,392 | One-time equipment purchase | Base station, siren, keypad, multiple sensors |
| Indoor Camera (SimpliCam 1080p) | ₹15,871 | One-time equipment purchase | HD indoor camera compatible with SimpliSafe systems |
| SimpliSafe Model SSDB3 E3 | ₹20,435 | One-time equipment purchase | Gen-1 compatible device (keypad or entry sensor) |
| Base Station (SSBS3, 3rd Gen) | ₹6,993 | One-time equipment purchase | Replacement base station |
Your consumer rights in India
Cooling-off and returns
Indian Consumer Protection law provides a 7-day cooling-off for many e-commerce purchases, but SimpliSafe’s stated return policy for hardware (60 days) is more generous for eligible purchases directly from SimpliSafe.
Escalation and dispute options
- For disputed billing or unwanted continuation of charges, request written confirmation of cancellation and keep records.
- If billing continues, customers may raise a charge dispute with their bank, contact the National Consumer Helpline, or file a complaint with consumer courts.
Customer experiences
Positive feedback
Some users praise SimpliSafe for long-term reliability, modular expansion and value-for-money customer service in Trustpilot reviews.
See user testimonials on Trustpilot for examples of positive experiences.
Common complaints
Many reviews report hardware issues (camera quality, disconnects), rising prices for existing customers, and difficult cancellation experiences.
Reddit posts contain multiple reports of billing persistence after cancellation; these suggest keeping detailed records when you cancel.
Documentation checklist
Essential items to have before you call
- Account owner name, email and phone number tied to the account
- Account number, order number or device serial numbers (if available)
- Safe Word or other identity verification details on file
Supporting documentation
- Recent billing statements or payment receipts
- Proof of purchase for hardware (order confirmation)
- A record of date/time of call and the name/ID of the agent who handled cancellation
Common mistakes
Typical errors
Calling from a phone number not associated with the account or lacking the Safe Word can delay or block cancellation.
Assuming app or online cancellation will work for monitoring can lead to continued billing - SimpliSafe requires phone (or in some cases mail) for monitoring cancellation.
How to avoid them
Gather account details and verification before calling. Ask for and save email confirmation of cancellation.
If you receive continued charges, escalate quickly to your bank and keep copies of all communications and receipts.
Comparative recap
Quick comparison
| Feature | SimpliSafe (summary) |
|---|---|
| Primary cancellation method | Phone call by account owner (written mail sometimes accepted) |
| Monitoring refunds | Generally no; discretionary refund for unused full calendar months |
| Hardware returns | 60 days from delivery for items bought directly from SimpliSafe |
| Equipment after cancellation | Remains with customer; functions as local alarm |
Takeaway
SimpliSafe’s process is phone-centric and keeps equipment with customers after cancellation. Always get email confirmation and keep records to avoid billing disputes.
After cancelling
Verify confirmation
- Wait for and save the confirmation email from SimpliSafe that your monitoring has been cancelled.
- If you do not receive confirmation, call again and request written proof.
If billing continues
- Dispute charges with your bank and provide your cancellation proof.
- Escalate to consumer forums if SimpliSafe does not process the cancellation correctly.
Official SimpliSafe support pages (billing change and return policy) and terms can be consulted for details:
How do I change my monitoring plan?
Address
Registered office
SimpliSafe principal office (useful if you need a corporate contact):
294 Washington Street, 9th Floor, Boston, Massachusetts 02108, United States
Notes about service contacts
SimpliSafe does not publish a dedicated India cancellation portal; use the phone support route or the official support/legal pages listed above for instructions and mailing addresses.
Reference reviews
Representative user reviews and discussions referenced in this guide: