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Cancel TELUS
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Telus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Telus: Easy Method
What is Telus
Overview
Telus is a Canadian telecommunications and security company that offers home security, internet, mobility and subscription services. It provides monitored alarm systems, smart-home integrations and customer support for subscribers.
Availability in India
Telus does not operate subscription services in India in the same way it does in Canada; most official pricing and plans are offered in Canadian markets only. Indian customers should confirm local availability before attempting to subscribe.
How to cancel Telus
If you subscribed through Google Play
- Open the Google Play Store app on your device.
- Go to Payments & subscriptions > Subscriptions, select Telus and choose Cancel.
- Cancellation is effective at the end of the current billing period; keep a confirmation screenshot or email.
If you subscribed through Apple App Store
- On iOS, open Settings > your name > Subscriptions, find Telus and tap Cancel Subscription.
- Apple handles subscriptions and refunds for App Store purchases; save any cancellation confirmation.
If you subscribed via Web or MyTelus (direct billing)
- Attempt cancellation through the MyTelus portal or the MyTelus mobile app first.
- If web/app cancellation fails, contact Telus customer service by phone or visit a Telus store to request termination and obtain written confirmation.
- Because users report occasional failures with online cancellation, insist on an email or receipt confirming the termination.
What happens when you cancel
Access and service termination
When a cancellation is processed, service typically continues until the end of the paid billing period unless otherwise specified. Access to online portals or streaming features may stop at the termination date.
Renewal and recurring payments
Recurring charges should stop after the cancellation takes effect. If charges continue, contact Telus immediately and retain billing records to dispute them if necessary.
Data and equipment
Returned devices or equipment may be required for certain plans. Keep device condition close to 'like new' to avoid additional fees and preserve refund eligibility where applicable.
Will I get a refund?
Satisfaction guarantee window
Telus offers a 15-calendar-day satisfaction guarantee (30 days for customers with disabilities). Cancelling within this period and staying within any usage limits may make you eligible for a refund.
Refund method and timing
- Refunds are normally issued to the original payment method.
- Larger refunds or credits may be issued by cheque after final billing; processing times vary from about 2 - 3 weeks up to 6 - 8 weeks.
- Always request and keep written confirmation of refund approval and expected timelines.
Exceptions and practical tips
Refunds can be denied if usage limits for the trial are exceeded or if devices are not returned in acceptable condition. Monitor final billing closely and keep all return receipts.
Telus plans and pricing
Pricing availability
No India-specific pricing for Telus subscription services was found in available verified sources. Pricing and plans are primarily provided for Canadian customers.
How to get accurate pricing
Contact Telus directly in markets where it operates for up-to-date plan details, or consult official Telus channels in the applicable country.
| Plan | 期間 = period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in India
Basic protections
Indian consumers are protected under national consumer protection laws which cover unfair contract terms, defective services and misleading practices. You have the right to seek remedies for incorrect charges or poor service.
Practical steps if you have a dispute
- Gather all evidence: contracts, receipts, screenshots, and correspondence.
- Raise the issue directly with the service provider and request written resolution.
- If unresolved, file a complaint with local consumer forums or use dispute-resolution mechanisms available through your bank for unauthorized charges.
Consider escalation
If a provider is unresponsive or cancellation fails, escalate through formal consumer complaint channels and keep records of all interactions to support your case.
Customer experiences
Positive reports
Some customers report helpful interactions with Telus representatives who resolved billing or plan issues and offered adjustments that retained service with acceptable costs.
Negative reports and common themes
Public reviews on consumer-review sites show frequent complaints about unresponsive customer service, billing errors, equipment problems and difficulty cancelling services.
What to learn from reviews
- Get written confirmation for cancellations and refunds.
- Expect variable customer-support experiences; persistence may be required.
- Monitor final bills and dispute unexpected charges promptly.
Documentation checklist
What to prepare before cancelling
- Account number, full name and contact details on the account.
- Payment method details and recent billing statements.
- Device serial numbers and condition photos if equipment must be returned.
What to obtain during/after cancellation
- Written confirmation of cancellation (email, receipt or reference number).
- Refund approval details and expected processing time.
- Return-receipts for any equipment sent back to the provider.
Common mistakes
Assuming online cancellation always works
Many users assume cancelling through an app or website is sufficient. There are reports of web/app cancellations sometimes failing, so always obtain written confirmation.
Not keeping records
Failing to save confirmation emails, screenshots or return receipts makes disputing continued charges much harder. Keep all communications and proof of returns.
Ignoring trial limits and device condition
Cancelling within the satisfaction window may still be denied if usage limits were exceeded or devices are not returned in acceptable condition. Check terms before cancelling.
Comparative recap
At-a-glance comparison
| Feature | Telus | Practical notes |
|---|---|---|
| Cancellation routes | Google Play / Apple App Store / MyTelus or phone | App-store cancellations handled by Apple/Google; direct billing needs Telus confirmation |
| Refund window | 15-calendar-day (30 days for disabilities) | May be denied if usage limits exceeded; larger refunds may take weeks |
| Common issues | Billing errors, cancellation failures, equipment return problems | Keep records; escalate if unresolved |
Key takeaway
Be proactive: get confirmations, document everything, and monitor billing after cancellation. If problems persist, use formal dispute routes.
After cancelling
Monitor your account
Check bank statements and the original payment method for any continuing charges. If you see unexpected charges, contact Telus and your bank immediately.
Where to find more information
For practical guidance on cancellation steps and consumer experiences, consult the cancellation guide and user reviews linked below.
Telus cancellation guide (third‑party summary)
Telus customer reviews (Trustpilot)
Address
Corporate location (for correspondence)
510 W Georgia St, 23rd Floor, Vancouver BC V6B 0M3, Canada
Practical note
If sending termination notices or returning equipment, use tracked shipping and keep proof of delivery. Include account details and a clear request for final billing and refund confirmation.