Cancellation Causebox: Easy Method

What is Causebox

Overview

Causebox (rebranded as Alltrue) was a subscription service that curated sustainably sourced and ethically made products into periodic boxes for members.

The service focused on beauty, wellness, home and lifestyle items aligned with social causes and ethical makers.

Brand history

Causebox operated as a subscription box company and later used the Alltrue name for its membership offering.

Note: the company experienced operational and financial issues in 2022; this guide uses verified help and reporting sources for cancellation and refund details.

How to cancel Causebox

Where to cancel

Web/App cancellations must be done on the Causebox/Alltrue website via the Memberships or Subscriptions area.

Causebox does not support cancellation through the iOS App Store or Google Play - app-store purchases must be cancelled through the store itself.

Step-by-step cancellation (website)

• Sign in to your Causebox / Alltrue account on the official site.
• Go to the Memberships or Subscriptions section in your account dashboard.
• Find the active subscription and choose the cancel or pause option shown.
• Follow on-screen prompts to confirm cancellation and keep any confirmation emails or screenshots.

What happens when you cancel

Access and deliveries

Cancelling stops future renewals but does not typically retroactively remove boxes already paid for.

Annual members generally retain the boxes already purchased for the paid period after cancellation.

Account and data

After cancelling, your account remains usable for order history and may retain saved preferences unless you delete the account.

If you need account deletion or data questions, contact support as per the help pages.

Will I get a refund?

Standard refund policy

By default, purchases are final and non-refundable; cancelling a subscription does not automatically issue a refund.

The company help page states refunds are not standard and cancelling mainly prevents future charges.

Exceptions and how to request one

• If you notify support immediately before fulfillment begins, they may consider a refund on a case-by-case basis.
• There is no automatic cooling-off or 14-day refund right specified; exceptions require direct support approval.
• If the company is unresponsive, some customers have used chargeback channels successfully (credit card or PayPal) in practice.

Reference: official help information regarding cancellation and refunds is available from Alltrue's support pages.

Alltrue / Causebox cancellation policy (official)

Causebox plans and pricing

Current pricing availability

No active subscription or up-to-date INR pricing could be verified for 2024/2025.

Causebox (Alltrue) ceased regular operations around 2022 and no active purchase options were found.

Contact for pricing

Your consumer rights in India

Refunds for undelivered goods

Under general consumer protection principles, prepaid goods not delivered may entitle you to a refund or chargeback through your payment provider.

When products are paid for but not received, many consumers have pursued refunds successfully via bank or card dispute channels.

Unfair automatic renewals

Automatic renewals without proper notice or failure to cancel upon request may be considered unfair or deceptive practices.

If you believe a business engaged in such practices, you can raise disputes with your card issuer, payment platform, or local consumer protection authorities in India.

Customer experiences

Positive feedback

• Some members appreciated well-curated boxes and alignment with socially conscious products.
• Occasional reports praised responsive customer service in specific cases.

Negative feedback

• Frequent complaints included delayed or missing shipments and items arriving late or not at all.
• Many reported issues with product quality and difficulty obtaining refunds; some resorted to chargebacks.
• Recurring problems were reported with unexpected renewals despite cancellation attempts.

Documentation checklist

Essential items to keep

• Account login email and subscription confirmation screenshot.
• Payment receipts, order numbers, and dates of charges.

When contacting support or disputing charges

• Save cancellation confirmation messages or screenshots from the Memberships/Subscriptions page.
• Document all communications with support (dates, names, ticket numbers).

Common mistakes

Assuming app-store cancellation works

Many users assume cancelling via the App Store or Google Play notifies the merchant; Causebox requires cancellation on its website or via the store when purchased through those channels.

If you bought through an app store, cancel in that store - Causebox cannot cancel app-store subscriptions directly.

Waiting too long to request refunds

Waiting until after fulfillment or shipment starts often removes the possibility of a refund; notify support immediately if you need to stop an upcoming box.

Failing to keep receipts and confirmation screenshots makes disputes and chargebacks harder to win.

Comparative recap

Quick comparison table

After cancelling

Follow-up steps

Keep confirmation documentation and monitor your card or payment method for any unexpected charges after cancellation.

If you were charged in error or did not receive goods, contact support and escalate to your payment provider if needed.

Helpful official links

Official cancellation and refund policy: Alltrue / Causebox help article.

Reporting company closure or insolvency coverage: see reporting in business press (for example, company reporting on closure).

Note: For broader reporting on the company's operational status, reputable news coverage may provide additional context.

Address

Registered office

115/1, RR Nagar, Rajapalayam, Virudhunagar, Tamil Nadu 626108, India

Contact advice

If you need support or have a dispute, use account support channels first and retain all documentation for bank or regulatory escalation.

For official policy details, consult the Alltrue help center: Alltrue cancellation policy.