Cancellation Easyship: Simple Process

What is Easyship

Overview

Easyship is a cloud-based shipping platform that helps e-commerce sellers compare carriers, calculate duties and taxes, print labels, and manage international logistics.

The service is aimed at simplifying cross-border shipping and consolidating carrier options into one dashboard for merchants.

Easyship in India

Easyship operates for Indian merchants through a local presence and supports booking, label printing, and tracking for international shipments.

Local operations may use regional carrier partners; account management and subscription controls are handled via Easyship’s web interface.

How to cancel Easyship

Cancel from the web (Account)

• Sign in to your Easyship account on the web.
• Go to Account → Subscription.
• Click “Cancel Subscription.” Cancelling is completed by downgrading to the free plan.
• Note that downgrades take effect at the end of your current billing cycle.

App Store or Google Play purchases

• Easyship’s official guidance directs users to cancel through the web account interface.
• If you purchased via Apple App Store or Google Play, manage cancellation and refund requests through Apple or Google’s app-store processes.

What happens when you cancel

Access and features

After cancellation (downgrade), paid plan features remain available until the billing cycle ends.

When the downgrade takes effect, your account will revert to the free plan and paid features will no longer be accessible.

Billing and data

No automatic refund is issued for the remainder of an active subscription period once cancellation is requested.

Your account data (shipments, labels, settings) is typically retained; review Easyship account settings for data retention specifics.

Will I get a refund?

Membership and subscription refund policy

All membership fees paid to Easyship are non‑refundable, including partial‑period use or cancellations.

If your account has been active during the subscription period, Easyship’s policy states there is no refund for that period.

Refunds for credits, shipments, and payment methods

• Refunds for shipments or credits are usually issued back to your Easyship account balance.
• You can request a refund to your payment card; refunds go to the most recently used primary card, up to the amount originally charged to that card.
• Partial refunds are not permitted; processing typically takes around five working days.

Easyship plans and pricing

Current pricing availability

No verified public pricing details were provided for Indian plans in the available data.

For exact plan pricing and features, contact Easyship sales or check your account subscription page.

Pricing table

Your consumer rights in India

Statutory protections

Indian consumers are protected by laws such as the Consumer Protection Act, 2019 and other regulations that can apply to online services.

These laws may provide remedies for unfair trade practices, defective services, and misrepresentations.

Easyship policy vs local rights

• Easyship’s published terms do not reference India’s statutory cooling‑off period or other specific consumer protections.
• Contract terms stating non‑refundability do not necessarily extinguish statutory rights; consumers may still have recourse under Indian law.
• If you believe local consumer law applies, consider seeking advice from a consumer forum or legal counsel in India.

Customer experiences

Positive feedback

Some reviewers praise Easyship for strong operational support, helpful onboarding, and responsive account managers.

Users have reported good customer service via chat and email and found the platform useful for low‑cost label purchasing.

Negative feedback

Other users report issues with unexpected or hidden charges, billing discrepancies, and delayed or unresolved refunds.

Complaints also include slow customer service responses, lost packages, and frustrating claim or billing experiences.

Documentation checklist

What to prepare before cancelling

• Account email and registered company name.
• Subscription or invoice ID and billing cycle dates.
• Payment method details and proof of payment (screenshots or receipts).

What to include for refund or billing disputes

• Transaction IDs, screenshots of charges or invoices, and tracking numbers for affected shipments.
• Clear description of the issue, desired outcome (credit or card refund), and contact details.

Common mistakes

Cancel timing and expectations

Expecting an immediate refund after cancelling is a common mistake; Easyship downgrades take effect at the end of the billing cycle and membership fees are non‑refundable.

Confirm your billing cycle date to avoid unexpected charges after you initiate cancellation.

Where to cancel and how to request refunds

Attempting to cancel through the mobile app when the account requires a web cancellation can delay the process.

Also, assuming refunds will go automatically to your card rather than the Easyship account balance can cause confusion - specify your preferred refund destination when you contact support.

Comparative recap

At-a-glance comparison

After cancelling

Immediate next steps

• Confirm the downgrade and note the date when paid features will end.
• Download invoices, reports, and any shipment records you may need after access changes.

How to escalate unresolved issues

If you have unpaid refunds or billing disputes, keep a record of all communications and escalate through Easyship support channels as needed.

If local remedies are required, consider contacting consumer protection authorities or seeking legal advice in India.

Address

Easyship India office

5/1 Surya Towers, Pavamana Nagar, BK Circle, JP Nagar, Bangalore 560076, India

Contact advice

For subscription cancellation or billing queries, use the Account → Subscription controls in your web dashboard and provide the documentation checklist items when contacting support.