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Cancel HOTEL CHOCOLAT
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Cancellation service #1 in India
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Hotel Chocolat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotel Chocolat: Easy Method
What is Hotel Chocolat
Overview
Hotel Chocolat is a British premium chocolatier known for high‑quality, single‑origin and blended chocolates, drinking chocolate and gift collections.
Availability in India
In India, Hotel Chocolat products are sold as imported, one‑time purchases through marketplaces such as Ubuy India rather than as local INR subscriptions.
How to cancel Hotel Chocolat
Cancel a one‑time marketplace order (e.g., Ubuy India)
- Locate your order confirmation and order number in the marketplace account or email.
- Open the marketplace order page and select the cancellation/return option for that order.
- Follow the marketplace prompts to request cancellation or return and keep confirmation screenshots.
Cancel a Hotel Chocolat subscription (Tasting Club)
- Sign in to your Hotel Chocolat account where the subscription was created and go to subscriptions or account settings.
- Choose cancel or contact Hotel Chocolat customer service if the online cancel option is not visible.
If the item has already shipped
- Do not attempt account cancel - instead place a return request with the seller once delivery occurs.
- Keep proof of delivery, photos of the item and packaging, and any tracking information for the return claim.
What happens when you cancel
Order access and deliveries
If you cancel before dispatch, the marketplace or seller typically prevents shipment and confirms cancellation by email.
If the item has shipped, the seller will usually require a return before issuing a refund, subject to their returns policy.
Automatic renewal and subscriptions
For Hotel Chocolat’s Tasting Club, canceling stops future shipments and future charges; previously dispatched boxes are normally still delivered.
Always check your account page for confirmation that auto‑renewal has been turned off after cancellation.
Data and account information
Cancelling an order or subscription does not automatically delete your account. Your order history and contact data are typically retained under seller policies.
Request data deletion or export through the account settings or by contacting customer support, if required.
Will I get a refund?
General refund policy
Refund eligibility depends on where you purchased. Marketplace purchases follow the marketplace’s returns & refunds policy.
Hotel Chocolat subscription cancellations normally stop future charges; refunds for already dispatched boxes depend on the company policy.
Common exceptions and conditions
- No refund for consumable goods that have been opened or consumed unless faulty or not as described.
- Imported food items held or delayed by customs are usually not eligible for refund unless the seller is at fault.
- Seasonal or promotional items may be non‑refundable or subject to stricter conditions - always check the product terms.
How to improve your refund chances
- Retain order confirmations, receipts and payment proofs.
- Take time‑stamped photos of any damaged or warm/melted goods on arrival.
- Open a return claim promptly through the seller or marketplace and keep all correspondence.
Hotel Chocolat plans and pricing
Overview of available one‑time products
The following prices are one‑time purchase prices for imported Hotel Chocolat products available via Ubuy India for 2024/2025.
No INR subscription pricing for Hotel Chocolat’s Tasting Club was found for 2024/2025; contact the seller for subscription rates.
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Patisserie H-Box (180g) | ₹5,939 | One-time | Imported chocolate selection box |
| 70% Classic Hot Chocolate sachets (pack of 10) | ₹2,161 | One-time | 10 single‑serve sachets of 70% dark chocolate flakes |
| Classic Hot Chocolat (250g) | ₹8,084 | One-time | 250g grated drinking chocolate flakes |
| Everything H-Box (185g) | ₹3,078 | One-time | Assorted milk, white and dark chocolates |
| Salted Caramel Hot Chocolate Sachets (20‑pack, 700g) | ₹5,058 | One-time | 20 single‑serve sachets of 50% milk chocolate flakes |
| Everything Pocket Selection (8 pieces, 100g) | ₹2,054 | One-time | Eight best‑loved chocolates selection |
Your consumer rights in India
Statutory protections
Indian consumers are protected by the Consumer Protection Act and related e‑commerce rules that cover defective, damaged or not‑as‑described goods.
These laws give the right to seek a refund, replacement or compensation where the product is faulty or services are deficient.
Marketplace & payment protections
- Purchase through a marketplace often includes marketplace grievance channels and buyer protection mechanisms.
- If your card or payment was charged incorrectly, contact your bank or payment provider for a possible chargeback under card network rules.
Escalation and dispute resolution
If you cannot resolve with the seller or marketplace, you may file a complaint with the e‑commerce grievance officer or approach the consumer forum (district/state/national) for redressal.
Keep complete documentation; consumer courts consider written records, invoices and communication evidence.
Customer experiences
Positive experiences
Many buyers praise Hotel Chocolat for premium taste, elegant packaging and unique flavours that justify the higher price point for gifting.
Customers report the drinking chocolates and curated boxes as well presented and high quality when delivery is timely and temperature controlled.
Common issues reported
Imported chocolate purchases to India can encounter long delivery times, customs delays, or temperature‑related melting in hot weather.
Some customers note high landed cost due to import fees and shipping, and occasional packaging damage on arrival from long‑distance transit.
Tips from customers
- Order during cooler months or choose expedited shipping with temperature protection where available.
- Buy from sellers who offer clear return policies and trackable shipping for easier claims if problems arise.
Documentation checklist
Essential purchase documents
- Order confirmation and invoice showing item, price and seller.
- Payment proof (card statement, UPI receipt, or payment gateway confirmation).
Proof of condition and delivery
- Photos of the packaging at delivery, photos of damaged or melted contents with timestamps.
- Delivery receipt, tracking number and any courier notes about the package condition.
Communication records
- Copies/screenshots of all messages and emails with seller, marketplace or customer service.
- Reference numbers for support tickets and any return authorisations provided.
Common mistakes
Delaying the return claim
Waiting too long to report damage or open the package can weaken a refund claim, especially for perishables like chocolate.
Always document and report issues immediately on delivery day whenever possible.
Not following seller instructions
Failing to use the marketplace returns flow or to obtain a return authorisation can result in denial of refund or return shipping disputes.
Follow the exact steps provided by the seller or marketplace for returns to avoid unnecessary delays.
Poor evidence collection
Not taking clear photos, not retaining packaging or discarding delivery proof reduces the chance of a successful claim.
Keep everything until the claim is fully resolved, including the box, inner wrap and receipt.
Comparative recap
Quick comparison summary
This table contrasts representative one‑time purchase items with the subscription option to help you decide before cancelling or buying.
Subscription pricing in INR was not found; contact the seller for current subscription rates.
| Option | Price | Period (期間) | Best for | Refund note |
|---|---|---|---|---|
| Patisserie H-Box (180g) | ₹5,939 | One-time | Gift or special occasion | Refunds via marketplace policy if faulty |
| Classic Hot Chocolat (250g) | ₹8,084 | One-time | Home drinking chocolate lovers | Return if unopened and faulty per seller terms |
| Tasting Club (Hotel Chocolat subscription) | Contact for pricing | Monthly (期間) | Regular discovery of new chocolates | Cancel to stop future shipments; refunds depend on timing |
After cancelling
Follow up actions
- Save cancellation confirmations, support ticket numbers and refund authorisations until the refund posts.
- Monitor your bank/credit card for the refund; allow processing time as per payment provider rules.
If the seller is unresponsive
- Escalate via the marketplace grievance officer or open a dispute with your payment provider.
- If unresolved, consider filing a consumer complaint with the appropriate consumer forum in India.
Helpful resources
Use the seller or marketplace help centre and your payment provider’s dispute/challenge procedures when needed.
Keep all correspondence and documentation ready before escalating to consumer forums or bank disputes.
Address
Corporate head office (for correspondence)
Mint House, Newark Close, Royston, Hertfordshire, SG8 5HL, United Kingdom
Notes on sending cancellations or complaints
For marketplace purchases from India, send cancellation and return requests through the marketplace portal rather than the overseas corporate address for faster resolution.
If you must write to the company, include full order details, photos and contact information, and use registered post or tracked email to keep proof of delivery.