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Kiwico

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Termination letter drafted by a specialized lawyer
Sender
Kiwi Crate Cancel | Postclic
Kiwico
140 E Dana St, Mountain View
CA United States
cancel@kiwico.com
Cancellation of Kiwico contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Kiwico service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Kiwico
140 E Dana St, Mountain View
CA , United States
cancel@kiwico.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Kiwico. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Kiwico: Easy Method

What is KiwiCo

Overview

KiwiCo is a subscription service and retail shop that sends hands-on STEM, art and culture project crates for children and families.

Each crate contains materials and instructions for an age-specific project designed to teach skills through play.

How KiwiCo subscriptions work

Subscriptions can be monthly auto-renewing, multi-month auto-renewing (3, 6, 12 months), or non-renewing fixed-term purchases.

Billing is handled in the currency shown at checkout on KiwiCo’s site; third-party import prices in INR may appear on retail platforms.

How to cancel KiwiCo

Cancel via account portal (recommended)

  • Sign in to your KiwiCo account and open your subscription settings.
  • For monthly auto-renewing plans: cancel any time after the first crate ships, but do so before 11:59 PM EST the day before your next billing date to stop the next charge. See KiwiCo Terms: kiwico.com/terms.
  • Follow on-screen prompts and save any cancellation confirmation for your records.

Cancel by email or special cases

  • If you prefer email, request cancellation at least two business days before auto-renewal to avoid the next charge (per KiwiCo guidance).
  • If your subscription was purchased through an app store or Google Play, you still need to manage cancellation on the KiwiCo website - billing and cancellations are not handled inside the app stores. Reference: postclic.com.

What happens when you cancel

Future billing and renewals

Cancelling an auto-renewing subscription disables the next renewal; you will not be billed for subsequent cycles if cancellation is completed in time.

For multi-month renewable plans (3/6/12 months), you cannot cancel mid-term; you can only disable auto-renewal for the next cycle per KiwiCo Terms.

Access and shipments

Canceling does not normally retroactively void an already-paid period or shipped crate; you will receive crates already paid for during the active term.

Non-renewing fixed-term subscriptions cannot be cancelled mid-term and remain active until the end of the purchased term.

Will I get a refund?

General refund policy

KiwiCo generally does not offer refunds for renewing or non-renewing subscriptions, bulk-discount purchases, or final-sale items. See KiwiCo Terms: kiwico.com/terms.

Exceptions and damaged items

  • Damaged or materially misdescribed items may be returned within 14 days of shipment for a full refund (including delivery fees) if KiwiCo confirms the damage and proper return procedure is followed.
  • There is no blanket 14-day cooling-off right for subscriptions - refund rights mainly apply only in the limited case of damaged goods. (See analysis: postclic.com.)
  • If you believe your crate was damaged, gather photos, order details and contact KiwiCo promptly via the methods listed in their Terms.

KiwiCo plans and pricing

Pricing note

No official KiwiCo subscription pricing in INR was found in 2024/2025; subscription rates on KiwiCo’s site are shown in USD.

The table below lists promotional or third-party imported kit prices in INR where available. Use live exchange rates for USD subscription conversions. See KiwiCo Terms: kiwico.com/terms.

Plan Price (INR) Period Features
Explore India (promotional single crate) approx. ₹2,070 Single purchase Cultural project crate themed around India
Astronaut Starter Kit (Ubuy import) ₹3,739 One-off kit Space & science learning toy
Tinker Crate Solar System DIY Kit (Ubuy import) ₹5,871 One-off kit STEM solar system model build kit

Your consumer rights in India

Key points about statutory rights

KiwiCo’s published terms do not provide a general 14-day cooling-off right for subscriptions; refunds are limited mainly to confirmed damaged items returned within 14 days.

Non-renewing fixed-term and multi-month subscriptions are described as non-refundable and not cancellable mid-term under KiwiCo’s Terms.

Local-law considerations

Consumer protection in India may offer additional remedies in certain cases, but KiwiCo’s policy as published applies globally unless local law requires otherwise.

If you believe local consumer law gives you extra rights, keep records and consider seeking local consumer-advice channels for help enforcing them.

Customer experiences

Positive feedback

Some customers praise the educational, hands-on content of KiwiCo crates, saying the products inspire learning and confidence in children.

Certain reviewers report helpful and prompt customer service in some logistical or replacement cases. See examples: Trustpilot.

Negative feedback

Common complaints include difficulty cancelling subscriptions, unexpected renewals, and frustrations with unclear “cancel anytime” messaging.

International customers often cite shipping delays, unclear tracking, and challenges obtaining refunds or replacements. See discussion: postclic.com.

Documentation checklist

What to collect before contacting KiwiCo

  • Account email address and subscription/order number(s).
  • Subscription type (monthly auto-renew, multi-month auto-renewing, or fixed-term).
  • Next billing date and any proof of payment (bank/credit card statement) showing the charge.

What to collect for damaged-item claims

  • Photos of the damaged or misdescribed items immediately upon receipt.
  • Shipment date, tracking number and any delivery notes.
  • Saved cancellation or support confirmation emails and timestamps.

Common mistakes

Missing the cancellation deadline

Users often attempt to cancel after the 11:59 PM EST cut-off and are surprised by a renewal charge. Always check the next billing date and act at least one day earlier.

Attempting to cancel mid-term or via app stores

Trying to cancel a non-renewing fixed-term or a locked multi-month plan mid-term will usually not stop the paid term; KiwiCo’s Terms prohibit mid-term cancellations for those plans.

If you bought via App Store or Google Play, do not assume the store handles refunds - you must manage subscription settings on the KiwiCo website per available guidance.

Comparative recap

Quick comparison

Subscription type Can you cancel mid-term? Refunds available? How to stop future charges
Monthly auto-renewing Yes (after first crate ships) No general refund; exceptions for damaged items Cancel via account before 11:59 PM EST the day before next billing
3/6/12-month auto-renewing No (cannot cancel mid-term) Generally non-refundable; damaged items exception Disable auto-renewal for next cycle in account settings
Non-renewing fixed-term No (cannot cancel mid-term) Non-refundable; damaged items exception Let the term end; do not renew

After cancelling

What to check right away

Save any cancellation confirmation message or email and check your next bank/card statement to ensure no further charges occur.

If you see an unexpected charge, contact KiwiCo support promptly and keep evidence of your cancellation attempt.

Helpful links and next steps

Address

Headquarters

KiwiCo corporate address (for reference):

140 E Dana St, Mountain View, CA 94041, United States

Mailing and returns

Use the support channels listed on KiwiCo’s website for returns, damaged items and official mailing instructions before sending any parcel.

Refer to KiwiCo Terms for the correct return address and procedures: kiwico.com/terms.

FAQ

To cancel your monthly KiwiCo subscription, sign in to your account and navigate to your subscription settings. Ensure you cancel before 11:59 PM EST the day before your next billing date to avoid being charged.

When you cancel your KiwiCo subscription, you will still receive any crates that have already been paid for during the active subscription period. Cancelling does not void shipments that are already in process.

Generally, KiwiCo does not offer refunds for subscriptions, but if you received a damaged item, you may return it within 14 days for a full refund. Make sure to follow the proper return procedure.

For non-renewing fixed-term subscriptions, you cannot cancel mid-term. Your subscription will remain active until the end of the purchased term, and you will not be billed again unless you choose to renew.

If your KiwiCo subscription was purchased through an app store, you must manage the cancellation through the KiwiCo website, as billing and cancellations are not handled in the app stores. Check your account settings for cancellation options.