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I hereby notify you of my decision to terminate the contract relating to the Luvly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Luvly: Easy Method
What is Luvly
Overview
Luvly is a subscription-based service offering curated fashion and lifestyle boxes and digital wellness content, delivered according to subscriber preferences.
Subscriptions may be sold through the Luvly website, Apple App Store (iOS) and Google Play (Android) and include recurring billing options and one-time purchases.
Who it's for
The service is aimed at consumers who want personalised selections or guided digital programmes for self-care and fashion, billed on a schedule chosen at signup.
Billing and cancellation rules differ by where you purchased the subscription (App Store, Google Play or Luvly website).
How to cancel Luvly
Cancel via App Store (iOS)
If you subscribed on an iPhone or iPad, cancel through your Apple account - not by deleting the app or the Luvly account.
- Open iPhone Settings → tap your name → Subscriptions → select Luvly → Cancel Subscription.
- Confirm cancellation and keep a screenshot of the subscription page showing the cancellation date.
- See Apple-related cancellation guidance: App Store cancellation (support).
Cancel via Google Play (Android)
If you used Google Play, you must cancel inside your Google Play account subscription settings.
- Open Google Play → Menu → Subscriptions → select Luvly → Cancel subscription.
- Cancel at least 24 hours before the next billing cycle to avoid the next charge.
- Deleting the app or the Luvly account does not cancel Google Play subscriptions.
Cancel on the Luvly website
If you subscribed on the website (luvly.care), cancel by signing in and changing subscription settings or by contacting support.
- Log in at the website → Web Profile → Subscriptions tab → toggle off auto-renewal.
- Or submit a cancellation request via the site contact form; allow time for a response.
- Website cancellation should be done at least 24 hours before renewal to prevent the next charge.
What happens when you cancel
Access after cancellation
After cancelling, you usually keep access until the end of the paid billing period; the service does not typically stop immediately if you are mid-period.
Verify the end date shown in your subscription details and keep a copy of confirmation.
Renewals and future billing
Cancelling stops auto-renewal but does not automatically refund prior charges unless an exception applies.
If you subscribed via Apple or Google Play, future charges must be handled through those platforms.
Account data and deletion
Deleting the Luvly app or account does not cancel platform-based subscriptions and may not remove billing authorisations.
Contact Luvly support via the website for account or data removal requests after cancelling subscriptions.
Will I get a refund?
General refund policy
Luvly’s standard position is that purchases are non-refundable except where required by law or when a confirmed technical issue is proven.
See the official terms for the full policy: Luvly Terms of Use.
Platform-specific refund routes
- App Store / Google Play purchases: Requests must be made to Apple or Google Play; Luvly cannot process those refunds directly.
- Website purchases: Refunds may be available in limited cases such as statutory cooling-off rights or verified technical problems.
- Refer to the refund help article for details: Request a refund.
Special promotional exceptions
- “Challenge” promotional offer: If you complete a 28-day challenge within 60 days, provide proof and contact support within 30 days of completion to request a capped refund (up to USD 60 for first payment).
- EU/UK consumers: A 14-day withdrawal right exists in principle, but may be waived if you consented to immediate subscription access per the terms.
Luvly plans and pricing
Pricing source
Prices below are taken from the iOS App Store India listing as of early 2026 and reflect available plans and one-time purchases.
Some plan names and price variants appear more than once, which may indicate different bundles or regional variations.
| Plan | Price | Period | Features |
|---|---|---|---|
| Face gym & yoga | ₹589 | One-time | Face gym & yoga content |
| Monthly Premium Access | ₹2,299 | Monthly | Full monthly subscription |
| Premium Face Yoga Program | ₹1,999 | One-time | Premium face yoga program |
| Quarterly Premium Access (variant A) | ₹2,499 | Quarterly | Full quarterly subscription |
| Quarterly Premium Access (variant B) | ₹3,499 | Quarterly | Full quarterly subscription (alternate bundle) |
| Half-year Premium Access (variant A) | ₹4,999 | Half-year | Full half-year subscription |
| Half-year Premium Access (variant B) | ₹5,900 | Half-year | Half-year subscription (alternate bundle) |
| Yearly Premium Access | ₹2,499 | Annual | Full annual subscription |
| Premium Face Yoga & Skin Care | ₹4,399 | One-time | Comprehensive face yoga & skin care package |
| Premium Face Massage Plan | ₹1,399 | One-time | Face massage plan |
Notes on prices
Prices may change and different bundles can share the same plan name but different price points.
For the most current prices, check the Luvly listing in your App Store or the website: Terms and pricing (official).
Your consumer rights in India
Key protections
Indian consumers are protected against unfair trade practices and can pursue remedies under the Consumer Protection Act and related rules.
Rights include seeking redress for defective services, misrepresentation and unauthorised billing.
Practical steps for disputes in India
- Contact the seller (Luvly) first and request a written resolution or refund where appropriate.
- If the charge is unauthorised, contact your bank or payment provider immediately to request a chargeback or reversal.
- Keep evidence: receipts, screenshots, cancellation confirmations and correspondence.
Escalation routes
If informal resolution fails, consider filing a complaint with the National Consumer Helpline or a consumer forum; small claims and district consumer courts handle many disputes.
Legal timelines and remedies vary; seek local consumer-law guidance if the amount or harm is significant.
Customer experiences
Positive feedback
Many users praise the clear, calming facial exercise videos and report visible improvements in skin tone and facial muscle control.
Reviewers often note an easy-to-use interface and usefulness as a self-care routine.
Negative feedback
A number of reviews report unexpected charges after trials, difficulties cancelling, and insufficient notifications about auto-renewals.
Some customers report denied or ignored refund requests and repeated billing that they considered unauthorised.
Documentation checklist
What to collect before you cancel or dispute
- Order receipt or App Store / Google Play purchase record showing date and amount.
- Screenshots of subscription details, auto-renewal settings and any cancellation confirmations.
- Correspondence with Luvly or app-store refund request confirmations.
How to prepare submissions
- For app-store purchases, prepare the transaction ID and screenshots from your Apple/Google account.
- For website purchases, include the account email, order ID and any customer-service replies.
Common mistakes
Relying on deleting the app
Deleting the Luvly app does not cancel subscriptions billed via Apple or Google Play; the subscription remains active until cancelled through the store.
Always cancel subscriptions in the platform where you originally subscribed and confirm cancellation.
Waiting until after renewal
Waiting past the renewal time often forfeits a refund; many platforms require cancellation 24 hours before the next billing date.
Set calendar reminders for trial end dates and keep proof of cancellation to avoid disputes.
Comparative recap
Quick comparison
The table below summarises cancel routes, refund chances and recommended first steps for each purchase method.
Use the platform-specific route first for fastest resolution.
| Method | Period | Cancel process | Refund route |
|---|---|---|---|
| App Store (iOS) | Platform | Cancel in iPhone Settings → Subscriptions → Luvly. | Request refunds from Apple via your purchase history. |
| Google Play (Android) | Platform | Cancel in Google Play → Subscriptions → Luvly; cancel ≥24 hours before renewal. | Request refunds from Google Play support. |
| Website (luvly.care) | Platform | Sign into Web Profile → Subscriptions → toggle off auto-renewal or contact support. | Refunds possible in limited cases; contact Luvly support and provide evidence. |
After cancelling
Next steps
Save cancellation confirmations and screenshots showing the subscription end date and any service termination notices.
If you need a refund, submit a clear request with evidence to the correct party (Apple, Google or Luvly website).
If billing continues
If you are billed after cancellation, contact the platform’s support first (Apple/Google) and open a dispute with your bank if necessary.
You can also contact Luvly via the website to report continued billing and request assistance: Luvly Terms / contact.
Address
Registered office
LUVLY LTD, 22 Market Street, Omagh, Northern Ireland BT78 1EH.
How to send notices
For formal notices or postal correspondence, use the registered office above and include account details and contact information.
For faster support and refund requests, use the website contact channels in the Terms of Use or the refund help article: Request a refund (support).