Cancellation Luvly: Easy Method

What is Luvly

Overview

Luvly is a subscription-based service offering curated fashion and lifestyle boxes and digital wellness content, delivered according to subscriber preferences.

Subscriptions may be sold through the Luvly website, Apple App Store (iOS) and Google Play (Android) and include recurring billing options and one-time purchases.

Who it's for

The service is aimed at consumers who want personalised selections or guided digital programmes for self-care and fashion, billed on a schedule chosen at signup.

Billing and cancellation rules differ by where you purchased the subscription (App Store, Google Play or Luvly website).

How to cancel Luvly

Cancel via App Store (iOS)

If you subscribed on an iPhone or iPad, cancel through your Apple account - not by deleting the app or the Luvly account.

• Open iPhone Settings → tap your name → Subscriptions → select Luvly → Cancel Subscription.
• Confirm cancellation and keep a screenshot of the subscription page showing the cancellation date.
• See Apple-related cancellation guidance: App Store cancellation (support).

Cancel via Google Play (Android)

If you used Google Play, you must cancel inside your Google Play account subscription settings.

• Open Google Play → Menu → Subscriptions → select Luvly → Cancel subscription.
• Cancel at least 24 hours before the next billing cycle to avoid the next charge.
• Deleting the app or the Luvly account does not cancel Google Play subscriptions.

Cancel on the Luvly website

If you subscribed on the website (luvly.care), cancel by signing in and changing subscription settings or by contacting support.

• Log in at the website → Web Profile → Subscriptions tab → toggle off auto-renewal.
• Or submit a cancellation request via the site contact form; allow time for a response.
• Website cancellation should be done at least 24 hours before renewal to prevent the next charge.

What happens when you cancel

Access after cancellation

After cancelling, you usually keep access until the end of the paid billing period; the service does not typically stop immediately if you are mid-period.

Verify the end date shown in your subscription details and keep a copy of confirmation.

Renewals and future billing

Cancelling stops auto-renewal but does not automatically refund prior charges unless an exception applies.

If you subscribed via Apple or Google Play, future charges must be handled through those platforms.

Account data and deletion

Deleting the Luvly app or account does not cancel platform-based subscriptions and may not remove billing authorisations.

Contact Luvly support via the website for account or data removal requests after cancelling subscriptions.

Will I get a refund?

General refund policy

Luvly’s standard position is that purchases are non-refundable except where required by law or when a confirmed technical issue is proven.

See the official terms for the full policy: Luvly Terms of Use.

Platform-specific refund routes

• App Store / Google Play purchases: Requests must be made to Apple or Google Play; Luvly cannot process those refunds directly.
• Website purchases: Refunds may be available in limited cases such as statutory cooling-off rights or verified technical problems.
• Refer to the refund help article for details: Request a refund.

Special promotional exceptions

• “Challenge” promotional offer: If you complete a 28-day challenge within 60 days, provide proof and contact support within 30 days of completion to request a capped refund (up to USD 60 for first payment).
• EU/UK consumers: A 14-day withdrawal right exists in principle, but may be waived if you consented to immediate subscription access per the terms.

Luvly plans and pricing

Pricing source

Prices below are taken from the iOS App Store India listing as of early 2026 and reflect available plans and one-time purchases.

Some plan names and price variants appear more than once, which may indicate different bundles or regional variations.

Notes on prices

Prices may change and different bundles can share the same plan name but different price points.

For the most current prices, check the Luvly listing in your App Store or the website: Terms and pricing (official).

Your consumer rights in India

Key protections

Indian consumers are protected against unfair trade practices and can pursue remedies under the Consumer Protection Act and related rules.

Rights include seeking redress for defective services, misrepresentation and unauthorised billing.

Practical steps for disputes in India

• Contact the seller (Luvly) first and request a written resolution or refund where appropriate.
• If the charge is unauthorised, contact your bank or payment provider immediately to request a chargeback or reversal.
• Keep evidence: receipts, screenshots, cancellation confirmations and correspondence.

Escalation routes

If informal resolution fails, consider filing a complaint with the National Consumer Helpline or a consumer forum; small claims and district consumer courts handle many disputes.

Legal timelines and remedies vary; seek local consumer-law guidance if the amount or harm is significant.

Customer experiences

Positive feedback

Many users praise the clear, calming facial exercise videos and report visible improvements in skin tone and facial muscle control.

Reviewers often note an easy-to-use interface and usefulness as a self-care routine.

Negative feedback

A number of reviews report unexpected charges after trials, difficulties cancelling, and insufficient notifications about auto-renewals.

Some customers report denied or ignored refund requests and repeated billing that they considered unauthorised.

Documentation checklist

What to collect before you cancel or dispute

• Order receipt or App Store / Google Play purchase record showing date and amount.
• Screenshots of subscription details, auto-renewal settings and any cancellation confirmations.
• Correspondence with Luvly or app-store refund request confirmations.

How to prepare submissions

• For app-store purchases, prepare the transaction ID and screenshots from your Apple/Google account.
• For website purchases, include the account email, order ID and any customer-service replies.

Common mistakes

Relying on deleting the app

Deleting the Luvly app does not cancel subscriptions billed via Apple or Google Play; the subscription remains active until cancelled through the store.

Always cancel subscriptions in the platform where you originally subscribed and confirm cancellation.

Waiting until after renewal

Waiting past the renewal time often forfeits a refund; many platforms require cancellation 24 hours before the next billing date.

Set calendar reminders for trial end dates and keep proof of cancellation to avoid disputes.

Comparative recap

Quick comparison

The table below summarises cancel routes, refund chances and recommended first steps for each purchase method.

Use the platform-specific route first for fastest resolution.

After cancelling

Next steps

Save cancellation confirmations and screenshots showing the subscription end date and any service termination notices.

If you need a refund, submit a clear request with evidence to the correct party (Apple, Google or Luvly website).

If billing continues

If you are billed after cancellation, contact the platform’s support first (Apple/Google) and open a dispute with your bank if necessary.

You can also contact Luvly via the website to report continued billing and request assistance: Luvly Terms / contact.

Address

Registered office

LUVLY LTD, 22 Market Street, Omagh, Northern Ireland BT78 1EH.

How to send notices

For formal notices or postal correspondence, use the registered office above and include account details and contact information.

For faster support and refund requests, use the website contact channels in the Terms of Use or the refund help article: Request a refund (support).