Cancellation Pact: Step-by-Step Guide

What is Pact

Overview

Pact is a service that sells coffee subscriptions and related products. Customers can choose preferences, delivery frequency, and payment methods to receive coffee at home.

Service model

Pact operates on an order/subscription model with terms that allow either party to terminate the relationship. The company notifies users by email if it terminates an account and explains the reason.

How to cancel Pact

Before you start

Locate your order confirmation or subscription receipt to confirm how you purchased (directly on Pact or via an app store).

Note: Pact’s terms do not specify different cancellation paths for App Store, Google Play, or web purchases.

Step-by-step cancellation

• Check your Pact account settings or subscription page for a cancel option.
• If you paid via Apple or Google, check your Apple or Google subscription management screens (store-managed subscriptions may require cancellation there).
• If no in-app option exists, contact Pact support from your account or the email address used for your order; include order number, account email, and cancellation reason.
• Request confirmation of cancellation in writing (email) and keep that confirmation for your records.
• If Pact initiates termination, they will notify you by email and cancel pending orders or payments per their terms (clause 11.1 - 11.2).

What happens when you cancel

Access and deliveries

Upon cancellation, future scheduled deliveries or services are typically stopped. Pending orders and payments will be canceled if Pact terminates the account.

Check your account and confirmation email to verify whether any final shipments are scheduled.

Account data and renewal

Cancellation usually stops renewals and recurring billing. Verify whether your account remains accessible or is closed after cancellation.

Request written confirmation if you need proof that recurring charges have stopped.

Will I get a refund?

Refund policy (what Pact states)

Pact states that if it does not accept your order, no payment is taken and any sums already paid will be refunded within 14 calendar days (Terms & Conditions clause 13.3).

This applies to unaccepted orders; the terms describe a 14-calendar-day refund window for those cases.

Exceptions and practical notes

• There is no explicit statement in the available terms about a general 14‑day statutory right of withdrawal.
• For purchases made through app stores, refunds may follow the store’s refund policies; Pact’s terms do not specify separate app-store refund procedures.

Pact plans and pricing

Available plans (India - App Store listing)

The following prices are taken from the Indian app-store listing and represent in-app purchase options.

Price table

Your consumer rights in India

General guidance

This guide does not provide legal advice. Statutory consumer rights (such as cooling-off periods) depend on Indian consumer protection law and the way the purchase was made.

For definitive legal positions, consult official government resources or a consumer rights advisor in India.

Practical steps to protect your rights

• Keep receipts, order numbers, and all correspondence with Pact.
• If you believe a refund is due and Pact does not respond, you may escalate through consumer grievance channels or seek legal advice.

Customer experiences

Positive feedback

Employee reviews on Glassdoor describe working at Pact as rewarding and meaningful, noting good leadership and friendly colleagues.

Commonly mentioned pros include meaningful work, supportive leadership, and a friendly environment.

Negative feedback

Some employee reviews mention poor pay and limited career progression. AmbitionBox lists Pact at 2.4/5 based on 9 reviews, indicating mixed satisfaction.

These observations are employee-sourced and do not directly describe customer cancellation experiences.

Documentation checklist

What to gather before contacting support

• Order number or subscription ID
• Email address used for the order
• Date of purchase and payment method
• Screenshot or copy of the receipt

What to request and retain

• Written confirmation of cancellation
• If applicable, a refund confirmation and expected timeline (14 calendar days for unaccepted orders per clause 13.3)
• Reference number for your support request

Common mistakes

Assuming app-store cancellation is automatic

Many users assume that cancelling in-app access will automatically cancel the store subscription. Pact’s terms do not specify app-store flows, so verify the subscription source and cancel where necessary.

Not saving confirmation

Failing to save written confirmation can make refunds or disputes harder to prove. Always keep emails or screenshots that confirm cancellation and refunds.

Comparative recap

At-a-glance comparison

After cancelling

Confirmations to expect

Expect a confirmation email or message stating the subscription has been canceled. If Pact terminates, they will send an explanation by email.

Verify that future charges have stopped by checking your payment method or bank statements.

Next steps if problems remain

• Resend your cancellation request with order details and ask for written confirmation.
• If a promised refund is not received within 14 calendar days for an unaccepted order, follow up and retain all correspondence.
• Escalate through consumer grievance channels if you cannot resolve the issue directly.

Address

Corporate office

3200 Carbon Place, Suite 102, Boulder, Colorado 80301, United States

Notes

If you need support or formal notices, use the contact options in your Pact account or the email address used for your order. Keep records of all communications.